Trinity Podiatry Reviews 6

TrustScore 4 out of 5

4.1

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Company details

  1. Health consultant
  2. Chiropodist

Information provided by various external sources

Your local Podiatry Clinic in Edinburgh. Please call Trinity Podiatry to make an appointment today - 0131 476 9889


Contact info

4.1

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
3-star
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Rated 5 out of 5 stars

Happy Feet!

We have trusted Jacqui with our feet for many years and have been completely happy with the warm, friendly, and professional treatment we have received. I have no hesitation in recommending Trinity Podiatry.

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended Jacqui at Trinity Podiatry

I came to see Jacqui with some ongoing heel problems. I found her to be really knowledgable, explaining everything very clearly and keeping good communication channels open. She replied very quickly to my messages with full and complete responses. I was surprised to see the bad review as I have found quite the opposite. My insoles arrived

1 March 2023
Unprompted review
Trinity Podiatry logo

Reply from Trinity Podiatry

Thank you very much for taking the time to leave your very kind review.

Rated 1 out of 5 stars

Terrible after sales service

I ordered orthotics and paid £40 for fast track delivery in 10 days. It has been 19 days and my orthotics still have not arrived. Jacqui has terrible after sales service. Her telephone number is actually a remote call centre. The women is lovely but all she can do is send Jacqui messages. I have written one email and phoned last Friday, this Monday and today, Wednesday. Not once has Jacqui bothered to phone me or make any contact to explain the delay in the 'fast track' experience.

7 December 2022
Unprompted review
Trinity Podiatry logo

Reply from Trinity Podiatry

As you know Mr Greene, the Post Office was on strike prior to Christmas 2022 and your orthotics were stuck in a sorting office where no-one had access to get to them. The intention of the Post Office workers strike was to create chaos, which they did. There was nothing that anyone could do. I explained the situation to you and offered apologies for something which was not my fault. I hope that leaving me a 1 star review on every social media platform you could find, using your and your wife's account access, made you feel better and less angry with a situation which I regret was outwith my control. Having also just had my Mother die around the same time, I apologise for not answering my emails for a few days, while I dealt with the enormous emotion at the time.

Rated 5 out of 5 stars

Went reluctantly to get an ingrown…

Went reluctantly to get an ingrown toenail removed- got to the point walking was really painful. Was a nervous wreck but Jacqui was calm and managed to sort it without pain thanks to using local anaesthetic.
She is extremely professional, experienced and knowledgeable. I now wouldn’t hesitate to go back for an appointment- just wish I’d gone sooner, instead of trying to sort it myself! 10/10 would highly recommend Jacqui 🤗🙏

11 August 2022
Unprompted review
Trinity Podiatry logo

Reply from Trinity Podiatry

Thank you very much for your kind review. Well done on being so brave today and allowing me to treat you after your previous nasty experience elsewhere! Delighted that you are feeling better and always happy to help again when you need us. Hope the tennis is now more comfortable in this lovely weather 🤗 Thanks again and hope this review inspires other nervous people with painful feet to allow us to help them too!!! We are experienced in coaxing nervous people to allow us to resolve their problems and it gives us great job satisfaction to help resolve any foot related problem.

Rated 5 out of 5 stars

Highly Recommended

Superb service for orthotics and follow on guidance and treatments.

Thank you

23 January 2022
Unprompted review
Trinity Podiatry logo

Reply from Trinity Podiatry

Thank you very much for taking the time to write a kind review.

Rated 5 out of 5 stars

Excellent treatment and very friendly atmosphere

I was as like most people properly are, nervous with this being my first time visit to a podiatrist. I turned up Easter Saturday for my appointment and was made to feel welcome from first arrival and being asked to wait while Gillian sanitised the waiting area and was asked to come in and she'd be with me after present patient.

I after wee while was asked in and had the first patient normal medical questions ( as as there computers are apple they would not have opened the MS Word medical paper I have attached and forward Jacqui Baggaley the practice manager)
But was made to feel welcome and Gillian and self got to talking about how Dunbar's changed for the worse since even in my years. But got talking and though you could see what she was doing, you never felt thing and left feeling lot better just due to over time had put up with the pain before booking privately to get looked at, the area that when I tried to look at was all tender it was dry and Gillian managed to cut it all away and what I difference.

To his is the first time I have gone to podiatry myself, as I used to take my grand mother to hers within Dunbar medical centre regularly and she always come out covered on plasters and feeling worse than when she went in.

That being why I put it off going untill the now dry skin on the inner wee toe got unbearable and felt like that feeling you get when get like rose thorn in your finger and you put pressure on it.

Well been now and will be seeing about going back, due to my own personal footwear allergy reasons as I after today would not go pass Trinity Podiatry and based on today's personal experience I will be seeing if I can book in for regular checkup. As I said to Gillian I find it hard to do his myself. As have nicked myself before now trying to do it myself

I know she remarked on the inner toe curling under the middle toe, but I have always had that as kid.

But I will personally be back again after making enquiries for regular visit

3 April 2021
Unprompted review
Trinity Podiatry logo

Reply from Trinity Podiatry

Thank you for your kind review and glad the treatment made you feel so much better.

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