Triodos Bank UK Reviews 787

Easy to use banking app, great customer service, good rates, and most of all investing in a better world for my children, instead of the destruction of it. Have now moved all my banking over to Triodos.

Quick and clear response to my question in the app’s chat feature. Overall a positive experience with the app and company so far and a great platform for me to begin investing.

I had a query that was resolved quickly and efficiently by chat message with a real person. It was such a relief to get put directly in touch with a human being, rather than having to go through a chatbot first.

Avoid Triodos Bank at all costs. They blocked my account multiple times without clear explanation, and I noticed money disappearing from my account with no proper accountability. On top of that, they added a CIFAS fraud marker against me without justification. This has made it extremely difficult for me to open a bank account elsewhere.
What’s worse is how unresponsive they are — it took them 3 months to reply to my request to remove the marker, and even then they refused, offering no real reason or evidence. I'm still trying to challenge this, but the lack of transparency and fairness is shocking.
I wouldn’t recommend this bank to anyone. Their actions have had serious consequences on my financial life. Be warned.

Prompt response

Account now closed.
1) Despite confirmation that my cheque book would be printed in a certain format, was not done.
2) Stopped offering overdrafts within weeks of opening - although not in need of one, I thought that is what Banks are for?
3) Promotion of LGBTQ+ in no way should be connected to a Bank. It should be there for all customers, not just for a minority.

Very helpful, timely service. Thank you

There are real people in a call centre in the UK and whether you phone or use the in-app chat they are helpful, knowledgeable and quick to respond.

Efficient and responsive, nice app, and sound ethical basis for banking. I'm very happy with Triodos

Great customer service. Very quick and easy to deal with via the in app messaging.

I've only recently started using the app, which makes managing my account easier than having to log in online every time, and Toni in Customer Services has been very helpful too. Highly recommended.

I switched to Triodos about a year ago wanting to make a more positive impact with my money (which has definitely happened) expecting it to be much like any other bank, but have been very happily surprised at how good banking with Triodos has been aside from the positive impact. Their customer service is excellent, the switch over service was entirely hassle free, I've since begun using several other services (fixed rate savings account and ISA), the app is much more user-friendly than my previous bank (Santander), and I really like their communications with customers, for example tips on how to be more sustainable and stories of the impact that their investments have. I couldn't recommend Triodos enough!

Triodos are great - always good customer service, a really good and straightforward app, on top of the best ethical practises. Fantastic.

I have had a triodos current account for several years. If you are using your current account to fund investments like stocks and shares or crypto, it is a very frustrating experience. Firstly, triodos does not appear on the list of banks of many investment platforms for instant transfers. You can do the faster payments which are almost always rejected for suspicious activity. You have to ring the bank to get it cleared. Their fraud detection is too sensitive - surely if i clear a payment to a website by calling triodos, then later make another payment to the same site it shouldn't be flagged again. 0% interest on current account is also poor.

Prompt reply from a human without going through any rigmarole with a chat bot. Query solved within one message. Great service!

Where to start? I applied last Sunday for an account as I was bought in by their ethical stance, ideal I though and was prepared to transfer around four to five thousand into an account with them. On their website they say it takes two working days. However as of today I was getting nowhere with the same message on the app stating that "my account was being set up." So I rang Triodos, spoke to a very polite and helpful gentleman (hence the two stars), who proceeded to tell me they can't confirm my address and required me to post a bank statement to them or other such document. He said they sent me a letter on Monday to this effect, which is still not received. Why can't they send an email or a secure message? Plus I find it bizarre , I've lived where I am for 11 years, have several credit cards and other bank account while I'm also a company director for three companies, all listed on Companies House. I really can't understand why they can't confirm this without this archaic method of providing additional data and information. We all know the postal service is the least secure way to send personal information, unless you pay nearly £9 to use guaranteed next day delivery! As I said the two stars are for the gentlemen who assisted me over the telephone, so far Triodos make me feel as if I've got back to the 80s to bank.

Easy to access my account on line and my question was answered and sorted out immediately
Triodos is not only ethical but competent as well - a rare combination

I’ve been with Triodos Bank for several years and I’m very happy with it. Any queries I have had were answered quickly and effectively.
I work in the nature conservation sector and feel strongly about protecting the rights of people and nature, so It’s important to know that my money is invested in what I believe in.

their chat service on their app was super useful, they got back to me quickly and resolved my query