Triodos Bank Reviews 

Absolutely rubbish bank. Been over a week now refusing to give any explanation on why me account is blocked and having no access to me own money. When i ask to assist with anything they need to speed up that process explaining them am behind me rent and need to pay it but still getting no answer but u have to wait. I had to know from first month that bank is not good they asked me why am using ATM taking money????? Am not talking for millions or something but small amount of money which bank does that? It may be good for some people but i hardly doubted bout that. Be careful guys looks like absolutely scam and no feeling to they're own customers that on top paying fee for card services that u don't even get pretty much. Be aware people.
O ye thanks for making me homeless pretty much won't forget that hopefully u get that back twice harder

I regret to inform potential customers about the appalling experience I've had with Triodos Bank. My relationship with this bank has quickly turned into a nightmare as they have arbitrarily blocked my account, withholding access to my hard-earned funds amounting to £11,000.

The origins of these funds are crystal clear: they derive from my personal PayPal account, a fact I have diligently proven to Triodos Bank with an abundance of evidence. Despite providing more documentation than necessary to establish ownership, the bank remains obstinate, refusing to release my funds.

Their lack of cooperation and utter disregard for customer satisfaction is deeply concerning. Not only have they failed to provide a valid reason for the account blockage, but they've also shown a complete disregard for my financial well-being. It's as if they're holding my money hostage without any just cause.

I implore anyone considering banking with Triodos to think twice. This institution cannot be trusted to handle your finances responsibly. If they can unjustly block my account and withhold my funds despite overwhelming evidence of ownership, they can do it to anyone.

Triodos Bank, consider this your final warning: Release my funds within the next week, or I will have no choice but to escalate this matter with my legal team. It's unacceptable for a bank to wield such power over its customers without accountability or transparency.

In conclusion, steer clear of Triodos Bank unless you want to risk being treated unfairly and having your hard-earned money unlawfully withheld.

I think I am now for about 5 years with this bank. No troubles with this bank. The app is very clear and easy to use. A year ago I had an issue with an account for my daughter, but after calling, it was solved quickly.

I've had my bank account with Triodos Bank for the past 5 years, and everything has gone well. They've been a bit slow in adopting new technologies, but for me, it's worth these minor inconveniences given the work they are doing.

I really wanted to like this bank and have tried banking with them now for 2 years. Today I have given up and switched. The problems are numerous. Switching to them was difficult and I never did get them to transfer over my overdraft facility or to respond to my request to have an overdraft with them. Transactions are often slow, taking hours rather than seconds or minutes with other banks. Their website is weird and clunky. In fact there are two websites which you have to switch between depending on the function you want. Today the final straw was them not transferring some money I really needed to transfer. When I rang it was clear that this was a fraud check but, unlike other banks, they hadn't made it clear that additional steps needed to be be taken and just didn't transfer the money. I spent a long time on the phone trying to clarify this. Their ethics may be great but this is not a functioning bank.

I needed to close our account. I started by moving money but could only move £20,000 at a time. I enquired and was told I could raise the limit. I did that, but it never worked. So contacted them to just close the account. Worked smoothly, but now I cannot log in - you are supposed to be able to log in for up to a year after you close the account. I just want a closing statement.

I am waiting in line for 16 minutes to speak someone and the employee hangs up. The card they issue works only once in while outside Europe. You cannot buy online outside your own country or pay roaming, no cash at the office, nowadays not even a ATM. The free account I signed up for doesn't exist anymore, you name ut. Very dishonet and nothing transparent. Good bye Triodos I am closing my accounts

I did not have any issues with service and found Triodos a fresh breath of air after ABN AMRO and RABO had proven to be sorry choices for clients with daytime jobs. However, service costs went through the roof and I decided to cancel my account when it turned out that the daily ATM limit cannot be changed under any circumstance. When I called to ask for help as I needed more cash that the sorry daily limit the person acted as if I asked a very impertinent question. I'm with ASN now, which has been a much better (and more affordable) option.

I’ve had an account with them for a good 10 years and also done some investing through them. There have been some ups and downs, but generally speaking they have been better than the other institutions I’ve banked with. Customer service is usually efficient, with a bit of a dip during the pandemic. They get extra points for their ethical stance. But I would recommend them over other banks even without this aspect.

It took Triodos two months to return an important document to me. I wrote twice reminding them to do this. Neither letter was acknowledged.

In the era of internet this bank can’t even manage to transfer money after 5 o’clock. Your transfer arrives next day. What a joke. I am closing my bank account.
Btw, it costs 5 euros a month to have a bank account with this bank. What for???.

This is my service experience with Triodos.
last week; 'There are 24 ahead in line before you'
(WHAT!??)
This week; There are 14 ahead in line before you', and when I came to place 9, they hung up on me. At this moment I am calling for 26 minutes and there is 1 in line before me. And I only have the simplest question, a new identifier to activate my phone app, which I cannot organize online...now I hear i cannot get a new identifier, because i still am registered on an old adress, I should go online and change my adress to my new one...wauw...how do I do this without an identifier? Stuck in a loop with Triodos...

We tried to ask for a mortgage from this bank. We are both not dutch so maybe this is the reason wht they ran extra credit checks in our home countries without informing us. In the end of the process (which was quite complicated since we had two bridging loans on our old houses), they accept our offer but the day after they changed their mind (literally) saying that the loan was high risk (in the end after selling our old houses we were asking only 200.000) so we had to give them more saving money form our saving otherwise no deal, basically they behave like a usurer. We went so to ABN and everything went smooth. Stay away they hide behind the label of the ethical bank, but they are not different than other companies with too much power, money, and government protection.

Extremely bad service. Apart from the long waiting times on the phone ('there are 9 people waiting before you), the bank works with procedures that ignore the human dimension.

After providing the necessary data for a business account, and having had this account in use for over a year, we suddenly have to provide the same data again, through a dramatically bad digital form on the website. We also have to transfer 1 eurocent, while countless transactions have been made through this account for over two years. It has already taken us many hours, and we are still not there with the submission of data.

We are leaving this extremely customer-unfriendly bank as soon as possible. But we do have a tip for improvement: dear people at Triodos Bank, make sure that whenever you implement a new procedure, make it possible to send the requested data by registered mail too, if just for a year.

Triodos is branded as a sustainable bank. Thats great and it's why we decided to go with a business bank account with them. It's been an absolutely horrible experience and I would not recommend this bank to any organization or person.

First of all, if you want to make any changes to your account, you need to submit a PAPER FORM. Come on. What is this 1955? Just to add a person to the account?

Then if you want to contact them and talk to a person, it is virtually impossible. Wait times are over an hour and by email they just don't respond. I can't believe a bank with this type of customer service is still in business. Truly. DO NOT USE THIS BANK.