Kiwi.com Reviews 

Avoid at all costs! Booked via them to fly with Wizz air, couldn't check in online via wizz and so spoke with a kiwi help agent online who informed me to pay the check in fee and request the refund from kiwi on my return only to be told that this is not possible and it was my own fault as I should have checked in online...how? No contact details available for financial department and no help whatsoever.

TO AVOID PLEASE
This was one of the most disappointing and frustrating experiences I’ve ever had with a travel agency. Despite being at the airport on time with valid documents, I was denied boarding due to a booking issue, and Kiwi completely failed to handle the situation properly. Instead of helping, they wasted days making me repeat the same explanation and refused to take responsibility.

I lost money, time, and a lot of energy because of their poor support. Very unprofessional. I strongly recommend avoiding Kiwi and booking directly with airlines.

After contacting Aabid at customer service he resolved my problems promtly and was a great help. It would a great help to have contact details easier to find.

I cancelled flights one week prior to departure, well before the 48hr prior departure window I had to cancel flights and Kiwi.com co firmed this cancellation made on 30/12/2025 - flight departure date for these flights was 9/1/2026. I have been waiting 19 days for Kiwi.com to get back to me regarding the cancellation and they are telling me they have no records of the cancellation and will not be refunding money for flights of over €400. I have both written confirmation from them and txt messages confirmation the cancellation date. This is theft

AVOID using this company. Hopelessly inefficient with a frankly useless and ineffective customer service section.

Dishonest. So so bad

Avoid
Early morning on December 23rd, I received a notification from Kiwi that two flights that I had booked with them had been cancelled. I immediately went to their app and then their website, which confirmed this without explanation. To salvage my trip, I immediately booked comparable flights directly with the airline. Then I began a long, drawn-out communication with Kiwi, expecting an immediate and full refund. Instead of accomadating they insisted that I provide screenshots from their app showing the cancellation and proof that I already purchased new tickets. Thus began a fruitless, time-consuming and aggravating 7 days of useless back-and-forth chat.
To figure out what went wrong, I looked in my spam folder and found 2 emails from Kiwi stating that I was being refunded for my purchase of seating, not the flights themselves. After one week, Kiwi responded that they were not responsible and would not refund my tickets. To wrap things up, using Kiwi might be alright for finding cheap flights, but expecting prompt, reliable, and communicative help if something goes wrong while traveling would not be worth using this company's services.
. Kiwi just responded by implying that I hadn't given them all the information that they requested over a week ago. This is simply false and misleading, and further incriminates and proves all my previous allegations that their mediocre AI-driven customer service-based company is to be avoided by any traveler.

Never use it. It's the infamous Kiwi. It's been rescheduled due to a problem with the airline, but they don't even refund it. Never use it again. Never use it by anyone else

Worst COMPANY i have ever experienced,
I paid for my flight and I got an email saying that the price had increased and if I didn’t pay more it would be canceled! Never had this experience with any agency before! They are scammers do not use this website!

I wouldn't even give them one star! They get a -1000. I booked a trip with them, everything seemed ok..went about my day. The next day I got an email stating that the trip 'was not approved ' and they could no longer offer that itinerary. I had 2 options..
Cancel and get a refund - 10-15 DAYS LATER!!! Or get a kiwi credit and rebook for a different flight.. I was a little annoyed considering they shouldn't have taken the funds at all until the trip was good to go. Also I didnt have the funds at the time to rebook with another company. I was essentially stuck with them.
So I had no choice to opt for the credit.
I booked another flight, all good...went about my day. Get another email about 4 hours after booking stating that this wasnt approved either.
I was fuming at this point. I was traveling to work so the dates were not flexible.
I could never ever get a person on the phone.
I FINALLY was able to book something that was approved. And there is now a 'credit ' of $100 on my kiwi account. I will never ever use them again and they refuse to send me my money.
WORST COMPANY EVER!

dont book with them they are scam we lost 2lakhs ($2000 )

Two years ago, I had a good laugh with Kiwi.com: they sold me a ticket with a connection… which hadn’t existed for 2 weeks. I was stuck in the airport for 14 hours, ate, drank, even bought Ray-Ban sunglasses from the airport, and after serious battles and lawyers, I finally received €600 compensation — including reimbursement for the sunglasses!

So, obviously, I’m giving Kiwi.com 5 stars for the scam I pulled on them, not the other way around. I sadly observe that other poor people suffer greatly because of their “service.” Bravo Kiwi.com, you truly deserve applause for the chaos you create!

Booking 650407912

After almost 10 weeks there is still no solution in a flight issue.
KIWI takes no responsibility for its own lack of action.

Our problem: on September 28 my brother in law died from a hart attack.

Our departure date was planned on October 3rd. and KIWI had 5 working days to take action.

The only thing needed at that time was changing our flight.
Or giving an insurance policy so we could attend the funeral on October 6th.

THEY DID NOTHING.

😡KIWI writes SIX WEEKS LATER 😡 that it is up to the airline to decide over a refund.

So, after 68 days we are still waiting on a solution for a problem dating back to September 28.

Absolutely shocking booked 3 flights with them paid for them only to be told a month later my 8 year old granddaughter hasn’t got a seat, the seat had already been sold. I was told sort it with the airline on the day of travel 6 months away
No apology no sorting it out

I have cancelled a flight booked with KIWI.COM.BE. Although a full refund was made to the KIWI account by AJET Airlines promptly, I have not received the refund from KIWI for two months. I have received from AJET the proof of evidence that the refund has been completed to the KIWI accounts with the Z9U15L Order ID.

I canceled my flight from Xiamen to Osaka on October 2nd two days before boarding, but I keep giving no refund for all the reasons, and only AI replies that it's in progress. It's a group of scammers. It's the worst site, and there's no refund going on at all. If you want to be scammed, you can come to Kiwi.com .
booking number is 684440471 .
Please refund my money .

Terrible response, repeating the same thing over and over again. It was two days before departure, so of course I was eligible for a refund. I canceled just one minute after paying, and the airline kept telling me they wouldn't refund me. I called Korean Air, and they said there were no passengers on my reservation. Scammers.

I booked a flight on sunrise airways through this agency from antigua to dominica in August 2025. They delayed my flight by 1 hr the first instance. The second instances they just completely canceled my flight. I immediately asked why and no one including the airline could furnish any pertinent information. I then requested my refund and to date November 6th 2025 I have not received my refund. I woke up this morning to an email supposedly confirming my refund ready and all I needed to do is select refund method. I tried to do it and it told me method already selected when I never even chose a method. I reached out to them and they said my refund wasn't ready....Im convinced this company is a scam and need to be shut down.

Dear Jee Min Park,

Thank you for providing your booking number. I am truly sorry for the long delay and the frustration this has caused you. I understand how upsetting it is to wait for a refund, especially after multiple attempts to resolve the issue.

Here is the current status of your refund:

Your flight (KE 723, Seoul to Osaka, October 4th, 2025) was cancelled by you on October 2nd, 2025.
Kiwi.com immediately submitted a refund request to our third-party ticketing partner, as your ticket was issued through them.
The standard processing time was expected to be 14 days, but unfortunately, there has been a significant delay from the partner’s side.
No refund has been issued yet. Kiwi.com is actively urging the partner to finalize your refund and is treating your case with urgency.
Next steps:

As soon as Kiwi.com receives a response or funds from the partner, you will be notified by email.
Any refund due will be processed to you within 24 hours of confirmation.
At this time, we cannot provide a specific refund amount or date, as it depends on the partner’s final decision and processing.
I sincerely apologize for the inconvenience and disappointment. Please rest assured that your case is being closely monitored, and we are doing everything possible to resolve it as quickly as possible. If you have further questions, feel free to ask here at any time.

I wish I could give 0! Be aware that this is a Third party agency - the middle name is incorrect on my flight ticket and for removal (Wizzair will not require the middle name), I’ve been sent a payment link of £120 by Kiwi.com to pay for the correction. Please book directly with Wizzair, they offer the options to make name changes for free! When calling Wizzair, I am being denied access to my bookings because Kiwi.com will use their email and phone number to avoid communication and will not share these with you. Horrible!

Scammer and fraud! Please stay away from this company! Thieves!!!