Hat alles super funktioniert :)
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After purchasing a ticket from Amsterdam to Faroe Islands they emailed to tell me that they had to re-schedule. What they did instead is cancel my return flight, probably by accident. I never... See more
Best price. Fast and secure procedure. Got my e-ticket in less than 24 hours. Only 1 minus point because no payment via Giro Pay possible. But perhaps thats only often used in Germany. But even with... See more
Company replied
Worst customer service I've ever come across. I have emailed throughout the last week and spent 30 mins waiting on the phone after my flight got pre-poned by 14hrs. No answer what so ever. I never tak... See more
Company details
Information provided by various external sources
Tripsta.de ist eine Online-Reiseagentur, die Ihren Kunden günstige Flüge weltweit anbietet. Unser Kundenservice hilft Ihnen bei jeglichen Fragen gerne weiter. Sie können diesen entweder per E-Mail (service@tripsta.de) oder telefonisch (+49 (69) 80 92 18 64) erreichen.
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2.9
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5k reviews
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Good and quick service
Flight ticket looked a bit bizarre when printed out
20 April 2016
Unprompted review
Reply from Tripsta
Hi Annette!
Thank you for your feedback.
We are pleased you found the service good and quick.
Kind of you to share.
Should you require any further information please do not hesitate to contact our customer service.
Best Regards.
Yours - Tripsta Team
Reply from Tripsta
Dear Brandy,
Thank you for your feedback.
We would like to inform you that we do offer during the booking process many payment methods.
American Express is also included.
Should you require any further information please do not hesitate to contact our customer service.
Best Regards.
Yours - Tripsta Team
Reply from Tripsta
Sehr geehrter Kunde,
herzlichen Dank für Ihre positive Bewertung.
Wir hoffen Sie auch in Zukunft auf unserer Webseite begrüßen zu dürfen.
Mit freundlichen Grüßen,
Ihr tripsta - Team
Reply from Tripsta
Sehr geehrter Kunde,
herzlichen Dank für Ihre positive Bewertung.
Wir hoffen Sie auch in Zukunft auf unserer Webseite begrüßen zu dürfen.
Mit freundlichen Grüßen,
Ihr tripsta - Team
Reply from Tripsta
Sehr geehrter Kunde,
herzlichen Dank für Ihre positive Bewertung.
Es gibt nichts was uns mehr Freude bereitet, als zu wissen, dass unsere Kunden zufrieden sind.
Wir hoffen Sie auch in Zukunft auf unserer Webseite begrüßen zu dürfen.
Mit freundlichen Grüßen,
Ihr tripsta - Team
Very hard to get hold of.
I need to change my flight booking and it took several tries to send them a message through their bug-filled contact page. Tripsta de has shut for the day so I tried calling their Singapore and India numbers because they have 24 hour services. I gave up after being on hold for over 20 minutes each time. Unfortunately I have to keep trying to get through to Tripsta to change this booking, but I'm absolutely not going to use this website again.
6 April 2016
Unprompted review
Reply from Tripsta
Dear Customer,
Thank you for your feedback.
After some research on our support, we found out that your request has been processed.
Should you require any further information please don't hesitate to contact our customer support.
Best Regards.
Yours - Tripsta Team
fast & efficient
Quite often lower prices than directly from the carrier.
2 April 2016
Unprompted review
Reply from Tripsta
Dear customer,
Thank you for your feedback.
Nothing makes us happier than to know that we have satisfied our customers.
Best Regards,
Yours - Tripsta Team
Good booking platform!
Good, quick, precisely booking. Not as complicated as others I used before. I like it.
1 April 2016
Unprompted review
Reply from Tripsta
Dear customer,
Thank you for your feedback.
We are delighted to learn that our service was not only effective but also appreciated!
Nothing makes us happier than to know that we have satisfied our customers.
Best Regards,
Yours - Tripsta Team
Change in booked flight times
The booked flight times and the ones on the confirmation are not the same; even though I contacted the tripsta-team within minutes after the booking and the price of the flights was the same, it would cost me 94+€ to have that corrected.
Never had such an experience with another booking website before.
Not to be recommended.
23 March 2016
Unprompted review
Reply from Tripsta
Dear Customer,
Thank you for your feedback.
We would like to inform you, that after the issuance of the e-ticket you can change a ticket only according to the rules of the airline.
Please note that the flight details on the booking confirmation are the same with the flight that has been selected from the user during the online booking.
Should you require any further information, please don't hesitate to contact our customer service.
Best Regards.
Yours - Tripsta Team
HAPPY WITH THE RATE AND PERFORMANCE
22 March 2016
Unprompted review
Not to be recommended!
I booked flight to Cameroon an back - no problems in the beginning, except for very high costs when calling the Service of tripsta...
A shifting of the destination airport had to be performed due to construction measures at the initial destination airport. I was informed about this by a friend who booked via another Service (not tripsta) - not by tripsta itself. I called and confirmed that I would agree to the new destination and the Service confirmed that I would get my new tickets the following monday...
2 weeks later, nothing had happened. Since I didn't want to pay high phone-call prices again I wrote an email asking for my new tickets. The answer was "Thank you for the delay. We just got the new tickets by the Airline today" Thank you for the delay? They should be SORRY!
And still: no new tickets.
One week later (again!) I had to contact them again for my new ticket..... This one is still due and the flight is in one week...
Consequence: NEVER again!
10 March 2016
Unprompted review
That is the first and the last time that I book a flight with this booking platform
Because after 4 days I gut no confirmation about my flight, no email, nothing :-(
8 March 2016
Unprompted review
Reply from Tripsta
Dear Customer,
We would like to inform you that there is a delivery report on 06 March and specific time 19:49 that the e-mail have been delivered to you.
If you don't find your e-ticket in your inbox, sometimes it may happen that the email arrives in your junk or spam folder of your email provider.
Best Regards.
Yours - Tripsta Team
Hiden costs (Service Pauschal 20 euros)
I am very disapointed with your hiden cost of 20 euros in your "service pauschal" which was added without informing the user!
That never happened with other sites which provide the same service...
It was my first and last time with tripsta!
Ausf wiedersehen!
6 March 2016
Unprompted review
Aweful!! I almost couldn`t get on my flight as they messed up my booking
I booked a single flight from Ho Chi Minh City to London... my boyfriend booked the same flight on a different Website. A few weeks before the flight he got a phone call that his flight was cancelled and that he Needs to Change his booking... tripsta didn`t contact me at all! After a few days we contacted tripsta and asked them about changing the flight... it took ages until that was finally done and the customer Service was horrible!! They send me the new flight itinery... so I thought everything was fine until I wanted to check in at the Airport and the Airline couldn`t find my booking!!! It turned out that tripsta didn`t confirm my booking on the flight with the Airline... I tried to call tripsta but couldn´t reach anyone!!
In the end I was really lucky that there were still free seats on the plane and that the staff of the Airline was really friendly and understanding, so that I could get on my plane back home together with my boyfriend...
18 February 2016
Unprompted review
Reply from Tripsta
Dear Customer,
First of all that you for the feedback.
We would like to inform you that due to a Global Distribution Systems error your ticket exchange hadn't been completed and reflected at the airlines systems.
We are very happy to learn that you exchanged your ticket successfully your ticket and updated for the new flight. We would like to apologize for the inconvenience.
We are remaining at your disposal for any clarification or information.
Best Regards
Tripsta Team
Very professional stuff and quick service
I was surprised how quick they answer to my flight date change request with minimum costs.
Will definitely share my experience with friends.
25 November 2014
Unprompted review
Perfect and fast service
Was really surprised how effortlessly and fast the whole process went. And a little missing piece of information was filled in by the guys in client service in absolutely no time!
Thank you
15 October 2014
Unprompted review
Very helpful and responsive hotline
I had an issue that required clarification with the call center and the operators were very helpful and willing to assist both via email and phone
29 August 2014
Unprompted review
Fast, efficient and friendly helpful reachable staff!
What I really liked about Tripsta is that I was able to call them and someone answered the phone very quickly - spoke English and sorted out my problems very fast. Well Done Tripsta.
13 July 2014
Unprompted review
Perfect Service
I get used to book, or at least search all my flights first with tripsta, not only because of the best offers, but also because of great service (if needed) afterwords. Can only recommend it.
9 July 2014
Unprompted review
Five stars without any hasitation.
Everything was as it suposed to be. No problems at the airport. Our tickets was waiting for us. 5 stars.
29 April 2014
Unprompted review
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