I didnt received my eticket!!!!!!! My cc alredy deducting to purchase the ticket through this website. But i didnt receive my ticket Pls send my eticket with ref no F101033715
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See what reviewers are saying
I recommend to use this company for your bookings - Tripsta.ru !
Company replied
thanks for good work, keep going and good luck in your business.
I have spent 26 hours in Pulkovo airport (Sankt Petersburg) sleeping on a bench in departure hall and another 14 hours in Kiev waiting for my plane because my flight was canceled. Weather conditions,... See more
Company replied
People also looked at
Service was pleasant to me
I booked tickets from Moscow to Sochi and back in the evening. There were already tickets in the morning. It is a pity only that wasn't succeeded to be registered on a site of the company of UTAIR and to receive a boarding pass. And other everything is remarkable!
3 January 2013
Unprompted review
Reply from tripsta
Dear Mr. Landin,
Thank you very much for your review!
We have checked the status of your refund. As you had been informed by our customer service, the duration of the refund might take up to 60 days. The responsibility for the refund delay is held by Airline Company. As long as we receive the money from the Air Company, we will right away proceed with the refund to your credit card account.
Thank you very much for your understanding!
For any further information, please contact our customer service at service@tripsta.ru
Your Tripsta - Team
Tripsta is the best in kune service!!!
It's really the best on line tickets service. I never had problems with booking and change booked tickets!
2 January 2013
Unprompted review
Quite good service
I don't remember in detail, I've tried your services only once. But I feel I was satisfied with the service
2 January 2013
Unprompted review
not enough information about ticket
I had a ticket to Bali with transit in Tokio. I dont know what where are two aeroflot in Tokio and that I arrave in one(Narita) and departure in enother (Haneda) In addition to I had no transit visa. As a resalt when I arraived I had to speak to immigration servise and ask to give me visa when I had to catch the bas pay 30$ dollar and one hour go to enother aeroport. I always go to Bali have transit in Korea and never have a problem.If only I know about different aeroport I hadn bought this ticket!!!
2 January 2013
Unprompted review
Reply from tripsta
Dear Mrs. Opolovnina,
Thank you for your review. Your opinion is very important for us!
In regards to your booking, we would like to inform you that during the booking process you were notified by a red exclamation mark regarding the different airports in Tokyo:
"Внимание! Аэропорт прилета в пункт осуществления промежуточной пересадки отличается от аэропорта вылета. Пассажиры должны иметь в виду, что им предстоит перемещение из одного аэропорта в другой."
You might not had noticed this information before you proceeded with the final booking.
Please accept our sincerest apology for any trouble or inconvenience you had to experience. Again, we highly appreciate your feedback.
For any further information, please contact our customer service at service@tripsta.ru.
Your Tripsta-Team
NO positive
My laggage was lost so I have not a positive opinion. I hope such events are very rare events.
16 December 2012
Unprompted review
Reply from tripsta
Dear Mrs. Bayazitova,
Thank you very much for your review! We are sorry for the inconvenience you had to experience.
Please be informed that in case of destruction, loss or damage of the luggage, the responsibility is held by Airline Company.
Thank you very much for your understanding!
For any further information, please contact our customer service at service@tripsta.ru
Your Tripsta - Team
Hidden fees
I booked a ticket using tripsta.ru, but when got the reciept understoood that i was cheated.
there were 2 ways to get a ticket - the very site or diirectly the airlines official site. in comparison it was cheaper in tripsta, but in fact i paid more 100 euros. never use again
4 December 2012
Unprompted review
Reply from tripsta
Dear Mr. AYUPOV,
Thank you for your review. Your opinion is very important for us!
In regards to your booking, we would like to note that we do not have any hidden charges on our website. We can understand that due to exchange rate your credit card might have been charged with an additional amount but there is no way that the exchange rate difference would reach the amount you have mentioned in your review! We would kindly suggest you to contact your bank and to investigate the history of this charge. Your bank might have charged you any additional amount for the payment in foreign currency.
An any case, in our terms and conditions, which you had to agree when purchasing your ticket, we state that all credit and debit cards are charged in Euro, because tripsta.ru is based in Greece. At the last point of the booking procedure the total amount to be charged in Euro is shown as well as the equivalent in RUB. The foreign exchange (FX) rates used for the conversion to Euro are updated daily and are derived from official sources. We also mention that additional charges and/or different FX rates may be applied by the issuing bank.
If you have any other question please don´t hesitate and contact our customer service.
Your Tripsta.ru Team
I trust them, but sofware is poor.
Poor and uncomfortable. All tickets were ok.
4 December 2012
Unprompted review
Reply from tripsta
Dear Mr. Krasnoselsky,
Thank you for your review. Your opinion is very important for us and it will help us improve our products and services.
We would greatly appreciate if you could share your remarks concerning our website in more details.
Again, we highly appreciate your feedback!
Your Tripsta.ru Team
everything is oK!
just small thing - when i needed choose phone code of country/was miising code of Norway,also was impossible to type it manual-so i used my russian nomber(but if i havnt?)
4 December 2012
Unprompted review
Everything was excellent
4 December 2012
Unprompted review
good
I book my fly tickets with this company twice and very pleased to be working woth this company. Pleasant and careful service.
4 December 2012
Unprompted review
Reply from tripsta
Dear Mrs Markovich,
Thank you for your rating! We are very happy that you were satisfied with our customer service and we will continue to do our best.
We hope to welcome you soon again on tripsta.ru!
Best regards
Your Tripsta-Team
The prise on the electronic tickets
The prise on the electronic tickets is absent on your electronic tickets. Etenterprise accounting refuse to receive such a tickets and can pay for them.
4 December 2012
Unprompted review
Reply from tripsta
Dear Mr. Yablonsky,
Thank you very much for you review!
Indeed, the price of the ticket is currently not displayed on the ticket but we can always provide you with the official invoice which you can use for report in your accounting department.
Please, kindly inform us in case you need the invoice.
For any further information, please contact our customer service at service@tripsta.ru
Your Tripsta-Team
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