Customer services off the chart irregardless who picked up the call to our queries. Every agent we worked with true professional, prompt responses on every occasion! Always have knowledge of our bo... See more
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Review summary
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What people talk about most
Based on these reviews
I recently booked a trip with TripToGo and had several questions throughout the process. Claire was absolutely wonderful—patient, knowledgeable, and genuinely helpful. She went above and beyond by gui... See more
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We had an incredible experience on this Japan tour, and our guide Karina truly made it unforgettable. She was knowledgeable, organized, and always went above and beyond to make sure everything ran... See more
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I have travel to various parts of the world, but it’s my first trip to India! This has been an amazing experience, including, due to having the wonderful, caring and professional guide jageshwar Kash... See more
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Company details
About TripToGo
Written by the company
Who We Are
Become a TripToGo Member
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TripToGo is an exclusive membership platform that leverages cutting-edge technology to simplify and demystify vacation planning. With more than 30 years of industry expertise and unparalleled connections, we deliver unforgettable experiences in any destination. Our greatest joy is crafting once-in-a-lifetime journeys for our discerning members.
Our MissionBecause we believe that travel should be accessible to everyone, from beginners to seasoned planners, our mission is to make every vacation as effortless and stress-free as possible.
Our Vision
We are dedicated to revolutionizing the way travelers plan their trips and engage with the world.
Exceptional 24/7 Customer Care
24/7 Customer Care
We take exceptional care of our customers with a 24/7 care team, prompt remediation of issues, and a commitment to ensuring everything runs smoothly both for our suppliers and our customers. Delivering an enjoyable experience is our utmost priority.
Contact info
675 Cochrane Dr, East Tower, Markham, ON L3R 0B8, New York, United States
- 1 866-886-3998
- triptogo.com
Discover Your Next Trip | TripToGo
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Kaleidoscope Odyssey Across Southeast Asia
I would like to speak about a great trip offered by Trip To Go. I went on a trip to Southeast Asia (Kaleidoscope Odyssey Across Southeast Asia) It was a 21-day trip starting Oct 21, 2025. Of course, the travel was great seeing arts of the world I have never seen before, but Trip To Go did an awesome job by first keeping us informed of the trip, an occasional update. It was good because I booked this trip almost a year in advance of the travel date. (My only slight disappointment is not getting flight information until 30 days prior to travel date, but Trip To Go states that they will notify you of flight arrangements between 45 and 30 days. The stay in each country (4) was excellent. The accommodations were all 4/5-star hotels. The only hotel that was disappointing was in Bangkok. The hotel was excellent, but we were far away from the tourist area, and it was not a walkable neighborhood, but the hotel was excellent. All of the tour guys (we had a separate tour guy for each country and 2 for Vietnam), were knowledgeable, polite, professional, personal and made the travel time interesting and fun. They kept us moving, getting to and from each place in a timely and safe manner along with knowledge about the culture and history. If you had a question or request, they were on it. #triptogosoutheastasia
16 October 2025
Unprompted review
Reply from TripToGo
Thank you so much for your detailed and thoughtful review, Harold!
We’re thrilled to hear that your 21-day Kaleidoscope Odyssey Across Southeast Asia was such a memorable experience. From the incredible sights and cultural experiences to the comfortable accommodations, it’s wonderful to know that the trip delivered so many highlights.
We appreciate your feedback about the flight information timing and the Bangkok hotel location—comments like yours are very helpful as we continue to refine the experience for our travelers.
It’s fantastic to hear that each of your guides in the different countries made such a positive impression, sharing their knowledge, professionalism, and enthusiasm while keeping the group safe and engaged. That personal touch is exactly what we aim for, and we’re delighted it enhanced your journey.
Thank you for trusting TripToGo with this adventure. We’re honored to have been part of your Southeast Asia experience and look forward to helping you plan many more incredible trips!
With our deepest thanks,
The TripToGo Team
Great service even on weekends
Great customer service even on a weekend before my trip. Even though the office was closed and I didn't leave a message they tracked me down and called me back. I had some logistical questions the person I spoke to couldn't answer so they gave me direct number to the local person on the ground where I was going to be. They were able to also return my call quickly and answer my questions.
16 March 2026
Reply from TripToGo
Thank you so much for your fantastic review, Aasma!
We’re thrilled to hear that our team was able to provide timely and attentive support—even on a weekend—so your questions were answered before your trip. Going the extra mile to connect you with the right local contacts and make sure all your logistical concerns were addressed is exactly the kind of service we strive to provide.
We truly appreciate your trust in TripToGo and are delighted your experience was smooth and helpful. We look forward to assisting you with many more amazing adventures!
With sincere gratitude,
The TripToGo Team
Will was a great representative!
The Trip To Go representative Will was great! He was very thorough on providing the information. He was courteous and respectful. In fact, Will provided additional travel information that will be helpful with spending in the countries we visit.
18 March 2026
Reply from TripToGo
Thank you so much for your wonderful review, Catherine!
We’re thrilled to hear that Will provided thorough, courteous, and respectful support throughout your planning. It’s fantastic to know that the additional travel tips he shared will help you make the most of your time and spending in the countries you’ll visit. Providing helpful insights like this is exactly what we aim for to make every trip smoother and more enjoyable.
We’ll be sure to share your kind words with Will—he’ll be very happy to know his efforts made a difference! Thank you for choosing TripToGo, and we look forward to helping you create an amazing travel experience.
With warm appreciation,
The TripToGo Team
my first trip with TTG
I’m working on my first trip with TTG. The live customer support made an otherwise tedious on line booking process much more workable. I was very frustrated and about to just go back to my usual favorite travel company. But two customer support representatives walked me through the process and two different points in the process. Patient and calming. Now I’m all set. I think!!!
18 March 2026
Reply from TripToGo
Thank you so much for sharing your experience, Dee!
We’re thrilled to hear that our live customer support was able to turn what felt like a frustrating online booking process into a smooth and manageable experience. Our team takes pride in being patient, calming, and helpful every step of the way, so it’s wonderful to know it made a difference for your first TripToGo booking.
We’re excited that you’re all set for your trip and can’t wait to be part of your travel journey. Thank you for trusting TripToGo—we look forward to helping make many more adventures enjoyable and stress-free!
With kind regards,
The TripToGo Team
Visit Japan Website help
was having trouble navigating the visit japan website and locating the necessary information. Agent was kind and pulled up the information I needed to fill out the immigration form.
18 March 2026
Reply from TripToGo
Thank you so much for your wonderful review, LaDawn!
We’re delighted to hear that our agent was able to assist you in navigating the Visit Japan website and finding the information you needed for your immigration form. Providing patient, helpful support to make travel planning easier is exactly what we strive for, and it’s fantastic to know it made your experience smoother.
Thank you for choosing TripToGo. We truly appreciate your support and look forward to helping you with many more seamless travel experiences!
Warm regards,
The TripToGo Team
To Live or Die Customer Service !!!!!
I find that once I am ready to book a trip and have a question, I want to talk to some one NOW. I wait for the chat. Two days. Maybe. That's ok when there's no deadline. But prefab AI isn't what I need. I finally found a number that wasn't just a recording. Someone answered. My need required a bit of magic. Will handled my situation with professionalism, ease, speed, and humor. I made a connection. Connection equals confidence. He also had the answers. Addressed the issues. Made adjustments that were reasonable. Also, he made a huge sale in less than 5 minutes. I was ready to buy. My dumb ... My travel date was no longer available on the site. But my brother had already booked and paid. I was going to be murdered because the trip was my idea. Thank you Will. I shall live another day and enjoy another trip.
17 March 2026
Reply from TripToGo
Wow—thank you so much for this amazing review, Jeffrey!
We’re thrilled to hear how Will was able to step in and provide exactly the kind of support you needed—professional, quick, knowledgeable, and with a touch of humor to make everything easier. Creating that sense of connection and confidence is exactly what we aim for, and it’s fantastic to hear he delivered it so well.
We’re also delighted that despite the hiccup with the travel date, everything was resolved smoothly and you’re ready to enjoy your trip—life well lived and adventures ahead! We’ll be sure to share your heartfelt words with Will; he’ll be overjoyed to know he made such a difference.
Thank you for trusting TripToGo—we can’t wait to help you plan many more unforgettable journeys!
With heartfelt thanks,
The TripToGo Team
Great trip but Too big of a group
Great staff !
Hotels were above standard, perfect location. Price of the trip is affordable
But the volume of people traveling in one place all at the same time is too big. It created disorganization & confusion
1 March 2026
Unprompted review
Reply from TripToGo
Thank you so much for your detailed and thoughtful review, Marietta!
We’re delighted to hear that you enjoyed the quality of the hotels, their convenient locations, and the overall value of your trip. It’s also wonderful to know you found our staff helpful—your kind words truly mean a lot to us.
We also appreciate your honest feedback regarding the group size and how it sometimes created moments of confusion. Comments like yours are very valuable, and we will share this with our local partners as we continually work to improve the overall tour experience and organization.
Thank you again for choosing TripToGo. We truly appreciate your feedback and hope to welcome you on another adventure in the future!
With best wishes,
The TripToGo Team
Reply from TripToGo
Thank you so much for your kind review, Consuelo!
We’re very happy to hear that our team has been responsive and able to make things easy for you. Providing reliable, accessible support is something we truly value, so it’s wonderful to know you’ve had that experience with us.
Thank you for choosing TripToGo. We truly appreciate your support and look forward to helping you with your upcoming travels!
Best regards,
The TripToGo Team
Will was wonderful
Will was wonderful. He assisted and followed through until we were completely satisfied.
16 March 2026
Reply from TripToGo
Thank you so much for your wonderful review, Kenneth!
We’re delighted to hear that Will provided such attentive support and followed through to make sure everything was fully resolved to your satisfaction. That level of care and dedication is exactly what we strive to provide for every traveler.
We’ll be sure to share your kind words with Will—he’ll be very happy to know his efforts made a difference.
Thank you for choosing TripToGo. We truly appreciate your support and look forward to helping you plan many more amazing adventures!
With warm appreciation,
The TripToGo Team
Representative listened to my issues…
Representative listened to my issues and immediately answered all questions and solved all problems.
16 March 2026
Reply from TripToGo
Thank you so much for your wonderful review, Gail!
We’re thrilled to hear that our representative was able to listen carefully to your concerns, answer all of your questions, and resolve everything quickly. Providing attentive and solution-focused service is exactly what we strive for every day.
Thank you for choosing TripToGo. We truly appreciate your support and look forward to assisting you with your future travel plans!
With kind regards,
The TripToGo Team
Reply from TripToGo
Thank you so much for your kind review, Patrick!
We’re delighted to hear that you felt our customer service was attentive and personalized. We truly believe every traveler is unique, and we always strive to provide support that is tailored to each customer’s needs.
Thank you for choosing TripToGo. We truly appreciate your support and look forward to helping you plan your next great adventure!
Warm regards,
The TripToGo Team
Excellent customer service
Thank you Robert for your excellent customer services and help answering my question of my upcoming airport pick up. You were very prompt, guided me, and forwarding my question to the right person.
thank you for your help
-Lilly
16 March 2026
Unprompted review
Reply from TripToGo
Thank you so much for your wonderful review, Lilly!
We’re thrilled to hear that Robert provided you with excellent customer service and was able to promptly guide you regarding your upcoming airport pickup. Ensuring that questions are answered quickly and directed to the right person is exactly what we strive for, and it’s fantastic to know Robert delivered that experience for you.
We’ll be sure to share your kind words with him—he’ll be very happy to hear them! Thank you for choosing TripToGo, and we look forward to making your upcoming trip seamless and memorable.
All the best,
The TripToGo Team
Castles, temples and food markets of Japan!
We just got back from our first TripsToGo visit to Japan! Castles, shrines, temples, and yummy food markets, this trip had it all! We walked across a Nightengale Floor, enjoyed a relaxing soak in a traditional Japanese hot spring, explored stunning temples and ate amazing food! Our tour guide, Mizki, took the time to get to know everyone in our group. Since we had a mix of foodies, shoppers, history buffs and photographers, the tour really got great when Mizki gave us the freedom to explore on our own and indulge our different interests. I think everyone especially loved the food markets of Osaka, Kyoto and Tokyo where we got to sample the tastes of Japan. What a great trip!
2 March 2026
Unprompted review
Reply from TripToGo
Thank you so much for sharing your wonderful experience, Ka!
We’re thrilled to hear that your first TripToGo visit to Japan was filled with amazing sights, cultural experiences, and delicious food. From castles and temples to hot springs and vibrant food markets, it sounds like you truly experienced the very best of Japan!
We’re especially happy to hear that Mizki, one of our trusted partner guides, helped make the trip so enjoyable by getting to know everyone in the group and giving you the perfect balance of guided tours and free time to explore your interests. It’s fantastic that everyone was able to indulge in their passions—whether it was food, history, shopping, or photography.
Thank you for choosing TripToGo. We’re delighted your journey was so memorable and look forward to helping you plan your next adventure!
With heartfelt thanks,
The TripToGo Team
Robert..has been helping me thru the…
Robert..has been helping me thru the whole experience! Give him a big Raise!..wonderful customer service.
14 March 2026
Unprompted review
Reply from TripToGo
Thank you so much for your fantastic review, Victor!
We’re thrilled to hear that Robert has been such a big help throughout your entire experience. Providing wonderful, attentive customer service is exactly what we aim for, and it’s amazing to know he made such a positive impact. We’ll be sure to pass along your kind words—he’ll be delighted!
Thank you for choosing TripToGo. We look forward to continuing to support you and helping make your travel experience unforgettable!
With warm appreciation,
The TripToGo Team
Very well organized and the guide Kenny…
This is the first time we traveled Trip To Go, well organized and the experience was great. Up to par with Gate 1, that we usually traveled. Our tour guide in Japan was Kenny, did an excellent job, very pleasant and helpful.
1 March 2026
Reply from TripToGo
Thank you so much for your wonderful review, Jorge!
We’re honored to hear that your first trip with TripToGo was such a great experience and that you found it well organized. It’s especially meaningful to know you feel our tours compare well with your previous travel experiences—what a fantastic compliment!
We’re also very happy to hear that Kenny, one of the professional tour guides from our trusted local partner in Japan, made such a positive impression with his pleasant attitude and helpful service. We’ll be sure to share your kind words with him and the local team.
Thank you for choosing TripToGo for your travels. We truly appreciate your trust and hope to welcome you on many more memorable journeys in the future!
With best wishes,
The TripToGo Team
Value for the money spent
Value for the money spent. Nice accommodations, great tour bus and guide.
27 February 2026
Reply from TripToGo
Thank you so much for your great review, Chandar!
We’re delighted to hear that you felt your trip offered great value and that you enjoyed the accommodations, tour transportation, and your guide. Creating well-organized experiences with comfortable stays and knowledgeable guides is exactly what we strive for.
Thank you for choosing TripToGo. We truly appreciate your support and hope to help you plan another amazing adventure in the future!
Warm regards,
The TripToGo Team
Amazing trip to Japan 🇯🇵…
This trip was amazing to Japan 🇯🇵 Everything from the flights to the hotels was great. Everything was organized and well planned!
4 March 2026
Unprompted review
Reply from TripToGo
Thank you so much for your wonderful review, Andrea!
We’re thrilled to hear that you had an amazing trip to Japan and that everything—from the flights to the hotels—met your expectations. It’s great to know you found the itinerary well organized and thoughtfully planned, as we work hard to make every journey smooth and memorable.
Thank you for choosing TripToGo to be part of your Japan adventure. We hope to help you plan your next unforgettable trip soon!
With kind appreciation,
The TripToGo Team
Reply from TripToGo
Thank you so much for your great feedback, Harold!
We’re delighted to hear that all your questions were answered and that you found the support thorough and helpful. Making sure our travelers feel fully informed and confident about their trips is always our top priority.
Thank you for choosing TripToGo. We truly appreciate your support and look forward to helping you plan an amazing travel experience!
Warm regards,
The TripToGo Team
The representative was very patient
The representative was very patient and guided me through difficult task of finding information for my trip
Everything became clear and I was able to print all information
13 March 2026
Reply from TripToGo
Thank you so much for your kind review, Natalia!
We’re very happy to hear that our representative was able to patiently guide you through the process and help you find and organize your trip information. Making sure everything is clear and easy to access is an important part of what we do, so it’s wonderful to know we could help make things easier for you.
Thank you for choosing TripToGo. We truly appreciate your support and look forward to being part of your upcoming travel experience!
Best regards,
The TripToGo Team
It is a pleasure working with Annyi
It is a pleasure working with Annyi. She is very receptive and have worked with me on my travel plans. She offered travels options to Europe. Annyi is an asset to your company.
13 March 2026
Reply from TripToGo
Thank you so much for your wonderful review, Ramon!
We’re delighted to hear that you had such a positive experience working with Annyi. Her dedication to being responsive, attentive, and helpful in finding the right travel options is exactly what we strive for, and we couldn’t agree more that she is a valuable member of our team.
We’ll be sure to share your kind words with her—they will truly mean a lot. Thank you for choosing TripToGo. We look forward to helping you plan an amazing European adventure!
With sincere gratitude,
The TripToGo Team
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