I finally got it done and the price was good. It could have been better if the website was updated with the current information but by calling the customer service rep. Was able to pull the current in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Trivago’s customer support is great! I called about two bookings but hung up when no one answered. They texted to ask about my call, and after I replied, a representative called back, answered my ques... See more
Company replied
We had to change a booking and it was easy to cancel and reschedule the booking. The cost was a little higher priced but we couldn't make the original date work. The original booking was returned to m... See more
Company replied
No hassle. Quick booking on my phone at the front desk. My reservation was completed right away in the hotels system right after at a way cheaper rate then at the desk even with military discount.
Company replied
4.3
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The reservation was quick and easy
The reservation was quick and easy. My room was very clean and comfortable.
17 October 2026
Reply from trivago DEALS
Hi Leigh,
Thanks for your review, and for choosing trivago DEALS!
We're really happy to hear your booking experience went well. Feedback like yours means a lot to our team and helps us keep improving.
When your next trip comes along, we'll be here with more deals to explore. And if you ever have questions, our team is always ready to help.
Best Regards,
The trivago DEALS team
I made a mistake with my booking but…
I made a mistake with my booking but they explained to me what was wrong and I appreciate that thank you very much
21 October 2026
Reply from trivago DEALS
Hi Cora,
Thanks for your review, and for choosing trivago DEALS!
We're really happy to hear your booking experience went well. Feedback like yours means a lot to our team and helps us keep improving.
When your next trip comes along, we'll be here with more deals to explore. And if you ever have questions, our team is always ready to help.
Best Regards,
The trivago DEALS team
Reply from trivago DEALS
Hi SMITH,
Thank you for taking the time to leave a review — we really appreciate it!
If there's anything we can ever do to make your experience even better, don't hesitate to reach out at contactus@trivago.deals.
Best Regards,
The trivago DEALS team
Reply from trivago DEALS
Hi customer,
Thanks for your review, and for choosing trivago DEALS!
We're really happy to hear your booking experience went well. Feedback like yours means a lot to our team and helps us keep improving.
When your next trip comes along, we'll be here with more deals to explore. And if you ever have questions, our team is always ready to help.
Best Regards,
The trivago DEALS team
Reply from trivago DEALS
Hi Bob,
Thanks for your review, and for choosing trivago DEALS!
We're really happy to hear your booking experience went well. Feedback like yours means a lot to our team and helps us keep improving.
When your next trip comes along, we'll be here with more deals to explore. And if you ever have questions, our team is always ready to help.
Best Regards,
The trivago DEALS team
I booked this hotel because Trivago …
I booked this hotel because Trivago stated they offered a free airport shuttle. When I called for the free shuttle, the hotel said there is no free shuttle. Extremely disappointing!
21 October 2026
Reply from trivago DEALS
Hi A,
Thanks for your review, and for choosing trivago DEALS!
We're really happy to hear your booking experience went well. Feedback like yours means a lot to our team and helps us keep improving.
When your next trip comes along, we'll be here with more deals to explore. And if you ever have questions, our team is always ready to help.
Best Regards,
The trivago DEALS team
Reply from trivago DEALS
Hi Melissa,
Thank you for taking the time to leave a review — we really appreciate it!
If there's anything we can ever do to make your experience even better, don't hesitate to reach out at contactus@trivago.deals.
Best Regards,
The trivago DEALS team
Las Vegas Booking
I wanted to book the Paris casino. A deal kept coming up for it but when I tried to book, it said the deal expired. If I refresh my screen, that deal should disappear.
21 October 2026
Reply from trivago DEALS
Hi Therisa,
Thanks for your review, and for choosing trivago DEALS!
We're really happy to hear your booking experience went well. Feedback like yours means a lot to our team and helps us keep improving.
When your next trip comes along, we'll be here with more deals to explore. And if you ever have questions, our team is always ready to help.
Best Regards,
The trivago DEALS team
It was easy to book
It was easy to book. Property information was helpful to compare to other properties.
21 October 2026
Reply from trivago DEALS
Hi James,
Thanks for your review, and for choosing trivago DEALS!
We're really happy to hear your booking experience went well. Feedback like yours means a lot to our team and helps us keep improving.
When your next trip comes along, we'll be here with more deals to explore. And if you ever have questions, our team is always ready to help.
Best Regards,
The trivago DEALS team
It was easy to look up the hotels and…
It was easy to look up the hotels and make the reservation when we found one that would work for us.
18 October 2026
Reply from trivago DEALS
Hi Deborah,
Thanks for your review, and for choosing trivago DEALS!
We're really happy to hear your booking experience went well. Feedback like yours means a lot to our team and helps us keep improving.
When your next trip comes along, we'll be here with more deals to explore. And if you ever have questions, our team is always ready to help.
Best Regards,
The trivago DEALS team
Some Suprises...
On a recent roadtrip we were charged on one rez and "additional 3rd party" booking fee when we arrived at Holiday Inn even though our Tricago rez confirmation stated all paid in full. The next night we reserved a room at a Hampton when we arrived we were given an ADA accessible room. We said we did not request one but reception clerk said that's what the rez stated from Trivago.
19 October 2026
When I use trivago
When I use trivago, the prices are better and the service has been very good. I really appreciate it. Thank you.
21 October 2026
Reply from trivago DEALS
Hi Anthony,
Thanks for your review, and for choosing trivago DEALS!
We're really happy to hear your booking experience went well. Feedback like yours means a lot to our team and helps us keep improving.
When your next trip comes along, we'll be here with more deals to explore. And if you ever have questions, our team is always ready to help.
Best Regards,
The trivago DEALS team
You booked a room in a hotel that had…
You booked a room in a hotel that had no availability. It was syressful enpugh as a late flight was cancelled so had limited time to check in to any alternative hotel. Absolutely shocking will never use again.
21 October 2026
Straight forward process but more…
Straight forward process but more warning is needed when an accessible room is selected. I unknowingly booked an accessible room and I did not find out until I checked in. I think Trivago should verify with customer when they have selected an accessible room.
21 October 2026
Reply from trivago DEALS
Hi JayTraveler,
Thank you for taking the time to leave a review — we really appreciate it!
If there's anything we can ever do to make your experience even better, don't hesitate to reach out at contactus@trivago.deals.
Best Regards,
The trivago DEALS team
Absolutely amazing service you’ve saved…
Absolutely amazing service you’ve saved me every last penny I can now take my mom out for coffee and tea. Thank you so much trivago trivago for the win
21 October 2026
Reply from trivago DEALS
Hi Trinny,
Thanks for your review, and for choosing trivago DEALS!
We're really happy to hear your booking experience went well. Feedback like yours means a lot to our team and helps us keep improving.
When your next trip comes along, we'll be here with more deals to explore. And if you ever have questions, our team is always ready to help.
Best Regards,
The trivago DEALS team
I was looking for coral seas Beach…
I was looking for coral seas Beach resort Negril Jamaica
Coral Sea‘s garden resort came up with all the same pictures of coral seas beach
When I booked it,
the confirmation came back as Golden Nugget hotel across the street on the other side of the road from the beach
21 October 2026
Great Deal for our Dubai trip.
We knew where we wanted to go in Dubai and searched for offers. Trivago Deals came up way down the page but after checking out some other sites I checked Trivago Deals. So glad I did, what a great deal we've got! Over 1/3 off the prices. Easy to use, though keep checking your details if you need to go back. Plus the prices can increase quite quickly. Plus you can get free cancellation in with your bookings. Will use again.
21 October 2026
Reply from trivago DEALS
Hi Sue,
Thanks for your review, and for choosing trivago DEALS!
We're really happy to hear your booking experience went well. Feedback like yours means a lot to our team and helps us keep improving.
When your next trip comes along, we'll be here with more deals to explore. And if you ever have questions, our team is always ready to help.
Best Regards,
The trivago DEALS team
Comprehensive list of hotels
Comprehensive list of hotels; all necessary information provided; links worked; no hassles.
21 October 2026
Reply from trivago DEALS
Hi Irene,
Thanks for your review, and for choosing trivago DEALS!
We're really happy to hear your booking experience went well. Feedback like yours means a lot to our team and helps us keep improving.
When your next trip comes along, we'll be here with more deals to explore. And if you ever have questions, our team is always ready to help.
Best Regards,
The trivago DEALS team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.