TRL Handmade Furniture Reviews 145

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as beautiful, well-made, and of excellent quality, with many appreciating the craftsmanship and design. The service is frequently highlighted as helpful and efficient, from initial inquiries to delivery and assembly. People also praise the quality of the materials used, noting the solid and durable nature of the furniture. However, some customers experienced issues with delivery, including delays, incorrect addresses, or inconvenient delivery times. A few other people also felt that the quality of some items was not as expected, citing issues like unfinished corners, missing parts, or discrepancies between the product received and what was advertised.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers are delighted with the quality,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many reviewers praise the punctuality, efficiency, and... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the craftsmanship,... See more

Service

Customers had positive experiences with service. Many reviewers highlighted the courteous, efficient, and... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers experienced smooth ordering processes,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We went over to TRL’s workshop to discuss what our options were, taking some samples with us. Ben was brilliant, guiding us through the options and making suggestions. We ordered two custom made t... See more

Company replied

Rated 5 out of 5 stars

The furniture is absolutely beautiful and very well made. Everyone who has visited has commented on how stunning our breakfast bar table and stools look in the kitchen! Customer service has been excel... See more

Company replied

Rated 5 out of 5 stars

Visited the workshop initially to have a look around and decide what finish we wanted for the table we were interested in buying. We were very impressed with the company, small family run business. We... See more


Company details

  1. #69 of 75 best companies in Furniture Manufacturer

Written by the company

TRL Furniture is an award-winning furniture manufacturer and online retailer based in Nottingham. Our workshop hand-crafts all types of furniture using locally sourced materials. We then deliver the finished products nationwide and install them in your home with our two-person delivery team, who provide exceptional customer service. By purchasing your furniture from TRL, you are supporting five other small, independent businesses in the Nottinghamshire area, which helps sustain approximately 50 local families.


Contact info

4.2

Great

TrustScore 4 out of 5

145 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

A superb experience and product

Tim and the team were brilliant from start to finish! We were unsure of exactly what we wanted, but Tim offered sensible and open advice regarding colours, designs and sizing. Communication was also great and we were updated throughout the process. Delivery was without issue and we are delighted with our table and bench!

4 December 2023
Unprompted review

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