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Company details

  1. Furniture maker
  2. Bathroom Renovator
  3. Bathroom Supply Shop
  4. Decoration and Interior Design Store

Written by the company

Chaque détail compte. Même les toilettes... Trone crée des toilettes au design nouveau et aux couleurs uniques, entièrement fabriquées en France et Italie. Cet élément essentiel du quotidien, jusqu’ici toujours délaissé, est ainsi réinventé pour en faire une pièce de design à part entière. Il s’agit de faire des toilettes un objet désirable, unique et avec du caractère. Casser les tabous pour que les toilettes deviennent élégantes, un symbole de raffinement, une pièce de décoration inattendue, pourtant essentielle. L’objectif ? Redonner du sens à l’expression française aujourd’hui disparue du “lieu d’aisance”, et rendre l’intime sublime. Trone cherche donc à créer une expérience aux toilettes jamais vue grâce à ses deux collections : Icone01 et Callipyge. Aucune raison lorsque l’on aime le design de passer autant de temps à choisir ses chaises, ses lampes, son canapé … mais pas ses toilettes !


Contact info

3.9

Great

TrustScore 4 out of 5

63 reviews

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1-star

Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Overwhelming looks, underwhelming build quality

Overwhelming looks. Underwhelming build quality. That pretty much sums it up when it comes to evaluating the Callipyge.

The main culprit is the hinge that is supposed to provide ‘acoustic comfort’ (as advertised on Trone’s website). A toilet seat that closes with a loud bang does not meet this qualification, simple as that. The hinge is not sturdy enough to counter the weight of the seat. Halfway down it loses almost all of its brake capacity and eventually hits the bowl with a harsh sound. Apart from this shortcoming, the hinge also rattles and squeaks when being used or even just sat on. The amount of play between the separate parts of the hinge is astonishing. This is a badly engineered part that sounds and feels worn already right after a fresh install.

While porcelain is by nature an imperfect material due to its fabrication process and the involvement of a lot of manual labour - it’s a part of its beauty and charme - the unevenness of the toilet bowl is rather significant when compared to other budget model toilets. The specimen we purchased has a difference close to half a centimeter between both sides of the bowl. Next to being visually unfortunate, a bigger problem is that the toilet seat is barely supported by the bowl on one side. This in combination with a wonky hinge is far from ideal. The edge of the inner rim of the toilet seat is also barely beveled, which makes it not the most comfortable seat to sit on.

The entry point to the siphon (the part where the water is) in the bowl is very narrow. When using the small flush, almost every time there is toilet paper left in the bowl - we never had any issues with our previous toilet and the flush settings (amount of water used) remained the same. Having to push the large flush in order to get rid of the paper is not the most economic way to go about this.

Then, last but not least: the Kaoline push plate. It looks great, no doubt. The build quality is pretty solid, too. But these things are clearly not test-fitted before they leave the factory. It has a mechanism where the ceramic plates snap onto the push mechanism with strong magnets. There is 0 margin between the magnets and the mounted slots on the plates they are supposed to snap into (the hinge department could learn a great deal from this, to be honest). Out of the box it was impossible to fit the plates onto the mechanism, the magnets simply weren’t positioned right. It took loosening the magnets (which is clearly not meant to be done), mounting the plates so that they align with the loose magnets, dismounting them carefully and re-tightening the magnets to finish the install. That took a lot more time than it should have and is not something you’d expect from a 465 euro push plate.

Overall: this toilet is not worth its excessive price tag. When confronted with these issues, client support keeps on saying they ‘will not affect the functionality of the product’. I’d like to think that all of the shortcomings I described are basic functional flaws. There is only a couple things you need to get right to be considered a toilet of high quality. Trone got almost all of them wrong.

28 February 2025
Unprompted review
Trone logo

Reply from Trone

Hi,

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with Trone did not meet your expectations.

We sincerely regret the issues you encountered with the hinge mechanism and the seat alignment. Your comments regarding the flush efficiency and installation process of the Kaoline push plate are well noted. At Trone, we continuously strive to refine our designs and improve our products, and constructive feedback like yours is invaluable to that process.

Despite these inconveniences, we’re glad to hear that you appreciate the aesthetic appeal of Callipyge and the solid build quality of the Kaoline push plate. If you'd like, we would love to see how it looks in your space—your setup must be stunning!

Should you wish to discuss your experience further, please don’t hesitate to reach out to us at contact@trone-paris.com. Our customer service team is always happy to assist.

Wishing you a great day,
The Trone Team ✨

Rated 1 out of 5 stars

Overpriced, bad design, terrible client support

Overpriced toilets that are not worth it. The top lid has barely any stopping mechanism so every time you close it falls super strong making noise. I talked to them at the showroom in Paris and they said it's meant to usually stay open because people don't close toilet lids (like what???). Also, with time we found out almost no toilet brush fits in it, which is such a bad design issue. On top of that, our lid came with a defect and they refused to change it and want to charge us 300 euros for a toilet lid!!! They charge a fortune for a very underwhelming product and a bad after-purchase service. If you want to sell luxury toilets you have to offer luxury client support. Buy a normal toilet, it'll be easier and cheaper.

18 February 2025
Unprompted review
Trone logo

Reply from Trone

Thank you for taking the time to share your experience with Trone. We’re sorry to hear that your purchase did not meet your expectations.

Our products are designed with great attention to detail and usability, and we regret that some aspects did not meet your needs. We take your feedback seriously and will share it with our team to keep improving.

Despite these inconveniences, we hope you’re enjoying your Trone piece! If you'd like, feel free to share the final setup—we’re sure it looks stunning, and we’d love to see it.

If you’d like to discuss your experience further, please don’t hesitate to reach out to our customer service team at contact@trone-paris.com.

We’d love to assist you on a future project!

Wishing you a wonderful day,
The Trone Team ✨

Rated 5 out of 5 stars

I was looking for a stylish and…

I was looking for a stylish and high-quality toilet for my apartment in Copenhagen, and the Icone model exceeded my expectations. The modern design blends beautifully with my space, and the ceramic quality is top-notch. It’s definitely a statement piece and I’m very happy with my purchase

15 August 2024
Unprompted review
Trone logo

Reply from Trone

Hi Maja,

A huge thank you for your feedback!

We’re delighted that you had a great experience with Trone and that the Icone model fits beautifully into your space in Copenhagen. We’d love to see the final result—we’re sure your bathroom looks stunning!

If needed, our customer service team is available at contact@trone-paris.com for any questions, and our sales team remains at your disposal if you have a new project!

Have a wonderful day,
The Trone Team ✨

Rated 5 out of 5 stars

Renovating our bathroom was a big…

Renovating our bathroom was a big project, and choosing the right pieces was essential. The Callipyge model from Trone was the perfect choice! The elegant design, premium materials, and overall quality make such a difference. I’m beyond pleased and wouldn’t hesitate to recommend Trone to anyone looking for a high-end upgrade!

9 January 2025
Unprompted review
Trone logo

Reply from Trone

Hi Clara,

Thank you so much for sharing your experience!

A bathroom renovation is always a big project, and we’re delighted to hear that Callipyge was the perfect fit for your space.

If you ever have any questions, our customer service team is always available at contact@trone-paris.com. And of course, if you have any future projects in mind, our sales team would be happy to assist you.

The Trone Team ✨

Rated 5 out of 5 stars

Thrilled with my Icone

I had such a good experience buying the model Icone for my home in Stockholm. The design is very nice and I’m so happy with the quality of ceramic and just overall communication with Trone. I will definitely be recommending to friends and family. It’s been fun seeing how impressed people are with our bathroom renovations thanks to this beautiful addition!

12 February 2025
Unprompted review
Trone logo

Reply from Trone

Hi Catrin,

A huge thank you for your lovely words!

It’s always exciting to see how these pieces transform a space, and we love that your friends and family are just as impressed!

Should you ever need anything, feel free to reach out to our customer service team at contact@trone-paris.com.

Enjoy your new space,
The Trone Team ✨

Rated 1 out of 5 stars

I still have not received my basin…

I still have not received my basin since April, and supposedly i was going to get a 10% refund .. still haven’t received that either… this is the second purchase I’m making and I think its unacceptable

13 August 2024
Trone logo

Reply from Trone

Hello,

Thank you for taking the time to leave us a review!

The basin you ordered was new, and the launch of an innovative product can sometimes take longer than expected. We are working to improve our lead times for future orders. Thank you for your patience and trust!

I can see that your delivery has been made in the meantime, so we hope you like your product!

Have a wonderful day,
The Trone team ✨

Rated 5 out of 5 stars

Best toilet I’ve had the pleasure of sitting on

Design, function, comfort. I’m obsessed with Trône.

22 May 2024
Unprompted review
Trone logo

Reply from Trone

Hello,

A big thank you for your feedback!

We are delighted that you enjoyed your experience with Trone! We are very happy to hear that everything went well!

Our sales team is available at contact@trone-paris.com to assist you with any new projects!

Have a great day,
The Trone Team ✨

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