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Rated 4 out of 5 stars

I haven't received my product yet, it's past due and I haven't even received any tracking number. I'm sure the product is probably great but getting my product isn't going well at all. It was orde... See more

Rated 5 out of 5 stars

After reading reviews about what I was looking for I went to their excellent website. Not knowing too much about the products they sell. Inexperienced rookie. Proceeded to be assisted via chat by Marv... See more

Rated 3 out of 5 stars

Shipping notification was lacking. It's a large form with little information. It could probably be displayed more simply. Some of the field headings were white text on a light grey background maki... See more

Rated 5 out of 5 stars

Lisa must be the company rock star. Had a few questions regarding my vape. Responded quickly. She asked for further information. Again responded quickly and throughly answered both my questions. Matt... See more

Company details

  1. Vaporiser shop

Written by the company

Tronian: Innovators in Premium Vaping Technology, Dedicated to Delivering High-Quality, Reliable, and User-Friendly Vaporizers. Elevate Your Experience with Tronian's Cutting-Edge Designs and Superior Performance.


Contact info

3.8

Great

TrustScore 4 out of 5

37 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 14% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Every time I chat

Every time I chat, I get great rep, like LISA. I always get me questions answered promptly and if they are not ssure of the answer, they place you on a brief hold to acquire the proper answers!

29 March 2025
Unprompted review
Rated 1 out of 5 stars

these guys are a joke

these guys are a joke, multiple front cover sites - if your item gets lost in the mail, guess what , its your fault and good luck getting your money back - Proceed with caution. There recomendation, buy another and then just return the original if it ever shows up......

6 March 2025
Unprompted review
Tronian logo

Reply from Tronian

Hi dear Seth,

Thank you for your feedback. We sincerely apologize for the delay and any frustration this has caused. after checking with our customer service, they confirmed We’ve contacted the courier to locate your package a few days ago, and we kindly ask for a few days while they investigate. If they are able to recover it, your parcel will be delivered to you, and we’ll keep you updated on the progress of your request under case #169804.

If the courier confirms that the package is lost, we’ll be happy to offer either a replacement or a full refund—whichever you prefer.

We truly appreciate your patience and will keep you informed as soon as we have an update.

Rated 5 out of 5 stars

LISA is a beast!

LISA is a beast!
I have an overabundance of questions often and find it hard to locate a true rep. for a company. Lisa had all of the info i asked and also verified to ensure. she spent more than an applicable amount of time. If the product is half as amazing as her and the team here, I will probably own the entire line. THANKS again, this is how customer service should be!!

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Lisa must be the company rock star.

Lisa must be the company rock star.
Had a few questions regarding my vape. Responded quickly. She asked for further information. Again responded quickly and throughly answered both my questions. Matter resolved and a very satisfied customer.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

I had needed assistence

I had needed assistence because of an address error. An associate Named Lisa quickly fixed things right up. I was so stressed out but she helped within minutes. Great experience.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Saw the Omegatron on sale

Saw the Omegatron on sale, but when I added it to the cart it showed full price. Apparently, the sale had ended in between loading the page and adding to the cart. Lisa in the chat was able to honor the sale price I had seen and make the ordering process very easy. Can't wait to try it out!

2 October 2024
Unprompted review
Rated 4 out of 5 stars

I have the milatron dry herb vape it's…

I have the milatron dry herb vape it's the best, I'd like too make some suggestions maybe make the holes that you get the hit though bigger somehow and the bowl part could for sure be bigger maybe just make the whole thing bigger and better longer battery it takes for ever too charger also that's all I can't wait too buy the next one thank you for your time

27 July 2024
Unprompted review
Rated 5 out of 5 stars

5 stars all around

Lisa helped out greatly she answered all of my questions quickly and was a huge help. I look forward to getting my Omegatron as well as shopping here again. 10/10 can't recommend them enough!

17 July 2024
Unprompted review

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