While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the ease and efficiency of the selling process. Many reviewers were particularly impressed with the prompt and fair payments received, often noting that the company offered the highest prices for their devices compared to other services. The overall user experience is frequently described as smooth and hassle-free, with clear communication and timely updates throughout the transaction. People appreciate the honesty and professionalism of the company, making them eager to return for future sales and recommend the service to others.

What people talk about most

Payment

Reviewers highlight positive aspects of payment. Customers consistently praise the fast and prompt payment... See more

Service

Consumers find service to be positive. Many reviewers praise the efficiency and professionalism of the... See more

Product

Customers consistently note positive experiences with the product, highlighting an efficient and easy process... See more

Price

Reviewers mention positive feedback about price. Customers consistently report receiving fair and competitive... See more

User experience

Clients share positive opinions on user experience. Many customers describe the process as smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tronics Pay is awesome! They had the highest offer on my device of all the companies I found online. They made shipping super easy, and kept me updated throughout the entire process, which was just ov... See more

Rated 5 out of 5 stars

I sold my Samsung Galaxy S21+ for the highest price any other seller was willing to pay. The whole process was well organized. Upon return, the technician pointed out a few flaws that I did not see... See more

Rated 5 out of 5 stars

Sending a smartphone worth hundreds of dollars to an unseen, unfamiliar, online buyer who simply texts a promise to pay requires a fair amount of trust -- or maybe just hope in humanity. Other onli... See more

Rated 5 out of 5 stars

I sold my almost 4 year old Galaxy Z Flip 4 for over $100 which was the highest offer from any reseller I researched. This company made the sale process so simple and paid for the shipping label to ge... See more


Company details

  1. Mobile Phone Shop

Information provided by various external sources

Sell your used cell phones and electronics. Sell your iPhone, Samsung Galaxy, iPad, Smart Watches, Game Consoles and more for cash. We will pay you!


Contact info

4.8

Excellent

TrustScore 5 out of 5

328 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was the highest quote and fastest payment.

This was the quickest, easiest, and overall best experience I've had with selling my old devices online. They paid be immediately for the device and paid me the most out of all the companies available. Thanks for the great service. Will be using this company from now on

18 May 2022
Unprompted review
Rated 5 out of 5 stars

Excellent transaction

Excellent company to work with if you want to get rid of old phones that work! I had my phone sent to them and within a week, I had my money in my Venmo account! They were in possession of my device for 2 days until I got my money. Great company to work with.

4 May 2022
Unprompted review
Rated 5 out of 5 stars

This was the best customer service…

This was the best customer service experience I have had in at least 15 years! The service itself was smooth, clear & concise. The site is easy to use and understand and pretty straightforward. Aside from a minor hiccup that was my own human error, lack of knowledge and misinformation on my part this was a delight and deserves every star and then some. The whole process was also surprisingly quick, the process began on Thursday April 21st 2022 and was fully completed on Friday April 29th 2022. Brent with whom I was helped by was patient, friendly, cheerful & way more understanding I had with customer service this decade, and excellent human being. I would recommend this service hands down!

29 April 2022
Unprompted review
Rated 5 out of 5 stars

Fast service and payment.

Fast service. Legit company. No hidden fees. Legit and fast payment. I recommend over other buyers for selling your devices to receive higher payment. Simple process.

15 April 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service!!!

Great Company very easy process to send device in!! Fast payment sent! Everything that was told to be done was exactly as they stated! On Time! 5 star rating their offer was the highest cash paying offer I received! Thank you again Tronicspay!! Highly recommend this company! Would definitely use again!

11 April 2022
Unprompted review
Rated 1 out of 5 stars

It’s been over a week since “payment…

It’s been over a week since “payment sent” came as text yet I still do not have the agreed upon price in my account.
I even gave them a photo of my account info. Nowhere on the planet does it take this long to receive payment into a bank account. Ridiculous!!
Yesterday I asked for my two iPhones to be returned.

7 April 2022
Unprompted review
Tronics Pay logo

Reply from Tronics Pay

William, The routing and account number you provided on your order was not correct. This caused delays in payments. We tried 2 times to pay you within that 1 week. It failed. Even if it did not fail. Bank transfers take up to 4 business days, they are not instant. There was 1 week delay. Patience was not given on your end. Even bank transfer take literally half of the week often to be sent because of banks. You asked for the slowest payment method. We have faster options and you chose the slowest one. We then attempted today on April 7th with the correct bank info you provided. It still failed. We have communicated well. Your review is based on terrible facts, which the reality is. You were the one who provided bad banking info. You chose the slowest payment method. You gave us correct info later and that shows you were aware that you provided incorrect banking info to us in the 1st place. We showed you proof of our attempts 2 times to pay you all within 1 week. So we also reached out today to offer you alternative faster methods. Reality is. This is your problem. To give a bad review, when you started all of this, makes you look bad. Nice try! Sorry you experienced bad customer service. But reality is when you behave this way leaving bad review, when delays were caused by incorrect info, and we did our part 2 times within 1 week, and communicated. And it still failed with the right info. We do bank transfers all the time. But your bank does not use zelle. We will not roll over and apologize. Reality is Reality.

Rated 5 out of 5 stars

Great company to do business with!

They're a great company to do business with. Very efficient and friendly. The process was very quick and easy. I will definitely be trying to get a quote from them on some other stuff I would like to get rid of

4 April 2022
Unprompted review
Rated 5 out of 5 stars

Fast & easy!

Got an offer for my cell phone, mailed it off, 9 days later got the cash via Paypal...quick and easy would use again!

4 April 2022
Unprompted review
Rated 1 out of 5 stars

Bargain!!!!!!!!

30 March 2022
Unprompted review
Tronics Pay logo

Reply from Tronics Pay

@Mingjian Shi

This user agreed to the terms and conditions on our web site when he placed the order. Our terms are easily posted on many pages on our web site. He provided us wrong information about the conditions of his iphone 6 devices. According to national industry standards with electronics. His 2 devices were listed in good condition. After getting the phones at our location. We conducted a industry standard 50 point inspection. The battery health on both devices were in very poor condition. According to electronic standards. These phones are in fair condition. Our web site explains definition of conditions and says offers are subject to change.

He knew the process when he placed his order. Our terms are transparent and available. He also got the order confirmation email explaining the terms.

We called his contact number on his order to explain the problem and what we can offer.

He gives us this review because he thinks we scammed him. He thinks we took advantage. All we did was follow company policy and the terms on our web site. So this customer review is totally false. Because he was educated prior to doing business. So his arrogance shows by writing a false review based on facts he knew before hand and yet proceed to do business anyways and acts like he is surprised.

Rated 5 out of 5 stars

Easy & Such Nice People!

Sent in my phone, and got a text about my quote. Responded back but heard nothing and thought I would never get payment. Received a call a few weeks later with an apology for technical difficulties with the texting system. The man was very nice, made promises to provide a better quote by the following day. I received the payment the next morning and a follow up call as promised. Will definitely work with them in the future!

23 March 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look