A great variety of DIY terrarium options at the website and ideal one can order also the required tool kit with it. I was impressed with the great care taken on the packaging and the quality of the pl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery was protected very well, the carton was quite soft but everything inside was packed in special airbag. Nothing broken, nothing missing, there was instructions very helpful. Plants were in g... See more
Company replied
Everything arrived on the pre-arranged date, carefully packaged and in super condition. It was great to be able to browse and buy everything in one place. We're delighted with the finished product whi... See more
Arrived very quickly and the packaging was excellent to protect the glass. We watched the video which was excellent and the setting up was straight forward. I had bought a few succulent plants and add... See more
Company replied
Company details
- #2 of 10 best companies in Plant Display Store
Written by the company
One stop shop for terrarium lovers. Create you own ecosystem thanks to our wide selection of DIY terrarium kits, terrarium jar, plants and all accessories needed.
Contact info
London, United Kingdom
- info@tropicalglass.co.uk
- tropicalglass.co.uk
4.9
Excellent
846 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company!
Great company!
Everything was packaged really well. Delivery was quick. Everything came in excellent condition
24 June 2025
Reply from Tropical Glass
Thank you for your lovely feedback. We are pleased to hear everything arrived quickly, well packed, and in excellent condition.
The Tropical Glass Team
Reply from Tropical Glass
Thank you for your feedback. We are pleased to hear you were happy with the quality of the items you ordered.
The Tropical Glass Team
Great products!
A variety of excellent products, with detailed advice on set-up and good customer service. Replies to questions could be a bit quicker, but overall a really good shopping experience.
27 May 2025
Reply from Tropical Glass
Thanks so much for your purchase and for your lovely feedback. We’re really glad you enjoyed the product range and found the set-up advice helpful.
We also hear you on response times and we’re working to be quicker. Hope to see you back again soon.
Unhelpful with an incorrectly delivered…
Unhelpful with an incorrectly delivered item. I am out of pocket.
29 May 2025
Reply from Tropical Glass
Leah, thank you for your review.
We’re very sorry this situation caused you frustration. However, we’d like to clarify that we shipped your order exactly as requested, to the shipping address you provided during checkout.
Once a parcel is dispatched, Royal Mail’s redirection service is entirely managed by them, and we as the sender have no influence over it. Unfortunately, we cannot make changes or intervene once the parcel has been handed over to Royal Mail.
In this case, the parcel was delivered correctly to the address you provided at checkout, exactly as we dispatched it, and this was confirmed with a delivery photo (safe place).
We fully understand that moving house can bring unexpected complications, and we’re sorry that Royal Mail’s redirect service didn’t work as expected. However, as the delivery was completed as per your original order, this was outside of our control.
We also did offer to assist further or provide proof of postage if needed, but we didn’t receive any reply to our last message. Of course, this offer still stands if you require any further documents from us.
All as described and expected
All as described and expected. You don’t really need the tools (cutlery would do!). My son loved making it for his birthday.
27 May 2025
Reply from Tropical Glass
Thank you so much for the wonderful review! We're thrilled to hear that everything met your expectations and that your son had such a great time making a terrarium for his birthday. It sounds like it was the perfect birthday activity!
Thanks again for choosing us and for taking the time to share your experience. Reviews like yours make our day!
Ok the products are fine and the stuff…
Ok the products are fine and the stuff comes, but I cannot ever recommend them for one reason. The roots of my baby croton came with a plastic cage surrounding the roots, I was sat there wondering why the roots were growing up, why it wasn't properly supporting itself, now I know I'm mad I didn't notice sooner. Clearly they don't know what they are doing, I don't want a single piece of plastic inside my terrarium and I don't want to have to damage the roots of my plants to fix your mistakes, do better and remove pointless and bad things that only do damage and create mess and a need for further damage.
30 May 2025
Unprompted review
Reply from Tropical Glass
Thank you very much for your feedback and for sharing your experience.
We fully understand your wish to keep your terrarium free of any plastic — that is a very good approach.
Just to clarify: the plant you purchased was bought as an individual plant, not as part of a ready-made terrarium. When sold this way, the plants are supplied by professional growers with a small mesh around the roots — this is standard practice in the plant industry to support young plants during propagation and transport.
For individual plant purchases, we do not remove soil or mesh, as this depends on each customer’s intended use (terrarium, repotting, hydroponics, etc.). It is up to the customer to decide how to prepare the plant according to their needs.
It is perfectly safe for the plant and typically does not cause harm if left in place, but we do understand that for certain uses, such as in a terrarium, you may prefer to remove it — and that is absolutely your choice.
We always value constructive feedback — it helps us improve and better explain our processes. We feel your suggestion that we "don’t know what we are doing" is perhaps a little unfair in this case, but we fully understand your perspective and appreciate the opportunity to clarify.
Thank you again and we wish you lots of enjoyment with your terrarium project!
Fantastic
Fantastic
Easy to order. Delivered within time frame given. Well packaged so no breakages.
Very pleased. Will buy from again. Highly recommend.
29 May 2025
Reply from Tropical Glass
Thank you so much! Really glad everything arrived safely and on time. We take real pride in making sure each order is packed with care. And if you decide to come back, remember — there’s 10% off waiting for you on your next purchase!
Very easy to order
Very easy to order. Product was delivered within the time frame stated. Being glass it was very well packaged and protected.
Very happy with this purchase. Will definitely buy from again and would highly recommend it for anyone thinking of getting a terrarium.
31 May 2025
Unprompted review
Reply from Tropical Glass
Thank you for your kind words! We always take extra care to make sure the glass is packed safely so it arrives in perfect condition. Glad to hear it all reached you as it should. And just a little reminder — you’ve got 10% off your next order with us. We’d love to see you back!
Great plants
Great plants, very well packaged and quickly delivered. Very happy. I’m hoping they will thrive in our homemade terrarium.
30 May 2025
Unprompted review
Reply from Tropical Glass
Thank you so much :) really glad you’re happy with the plants! Wishing you lots of joy watching your homemade terrarium thrive — it’s such a rewarding process
Reply from Tropical Glass
Thank you! Great to hear it was just what you needed :) really appreciate it!
Brilliant Customer Service
Brilliant customer service with fast, effecient and eco-friendly delivery. Loads of products available on their website at good value for money.
25 April 2025
Reply from Tropical Glass
hank you so much — really glad you were happy with the service and delivery! And just so you know — if you come back for another order, you’ll get 10% off as a returning customer.
We’d love to have you back! 🌿
Quick delivery and quality product
Quick delivery and quality product, I bought this Terrarium glass for a product I was doing it was perfect
15 May 2025
Unprompted review
Reply from Tropical Glass
Thank you so much for your kind words and for choosing our terrarium glass! We're thrilled to hear it arrived quickly and worked perfectly for your project — there’s nothing better than seeing our pieces put to creative use.
Your support means a lot to us, and it's wonderful to know the quality lived up to your expectations. Every customer and every project matters, and we're so happy to have been part of yours!
Hope to see you again soon — happy creating! 🌿
Great company
29 April 2025
Reply from Tropical Glass
Thank you so much for the lovely words! We're truly grateful for your support — it means the world to us.
It’s always a joy to hear that our customers see the heart we put into what we do. You’ve made our day! 🌱
We hope to welcome you back soon — every order really does mean a lot.
Care & Thought
Plants were packed really well, showing logic and genuine care and thought.
30 April 2025
Reply from Tropical Glass
Thank you so much for your kind words! We're really glad to hear you're pleased with your purchase and that it arrived safely — we take great care in packaging to make sure everything gets to you just right.
It’s always a joy knowing our products are bringing a bit of green happiness into someone’s space. Hope to have you back again soon! 🌿
Bottled up enjoyment !
Terrarium a great original gift idea. Tropical Glass web pages offered super advice backed by first class 'on a specific date' delivery service. Excellently packaged, comprehensive instructions. A very, very, happy lady recipient with the display on view for family and friends to admire. !00% good !
DT. Frome
29 April 2025
Reply from Tropical Glass
What a joy to read — thank you so much! We're absolutely thrilled that the terrarium made such a special and original gift, and even more delighted to hear it brought so much happiness to the lucky recipient.
We’re especially glad our advice and delivery service helped everything go smoothly — and that it’s now proudly on display for others to enjoy too! Your kind words really mean a lot to us. 🌿
Such a great experience!!
Such a great experience!
It was a brilliant day out, so informative and taking home a terrarium made by me made it extra special. Highly recommend this 👍🏽
28 April 2025
amazing quality! would buy again.
The terrarium was a present. It went down really well, the quality of the plants and the entire kit was to a great quality. Would 100% recommend, and will probably be buying from Tropical Glass again in the future. The only "negative" was it took a few days to dispatch, but it did arrive the next day (on the day of the birthday!). But the quality of the product is well worth it.
25 April 2025
Reply from Tropical Glass
Thank you so much for this fantastic review! We’re absolutely delighted to hear the terrarium made such a great birthday gift and that the quality really shone through — that means a lot to us.
Just a quick tip for next time: if it’s for a special occasion like a birthday, feel free to let us know or select the named day delivery option at checkout. We normally dispatch within 1–3 working days, but during busy periods we prioritise those timed deliveries to make sure everything arrives right on cue.
We truly appreciate your kind words and look forward to seeing you again soon! 🌿🎁
Reply from Tropical Glass
Thank you so much — we're thrilled to hear your terrarium plants are thriving! That’s exactly what we love to hear 🌿
If you ever feel like sharing, we’d absolutely love to see a photo — feel free to drop us a picture by email when you have a moment. It always makes our day to see our little green creations in their new homes!
First impression is im really impressed
Ordered my first terrarium and decided to go with tropical glass, im not disappointed...
The ordering was really easy, great layout of their website, made ordering really easy, prompt delivery service, and the terrarium was well packaged, im even more impressed when i opened my order to find loads of smaller packages all labeled with directions for use, the glass bowl was well packaged and the plants all look really healthy, im really looking forward to building my first terrarium,
Thanks Tropical Glass
30 April 2025
Unprompted review
Reply from Tropical Glass
Thank you so much for such a thoughtful and detailed review — it means the world to us! We’re so glad your first impression was a great one, and even happier that everything from the website to the packaging made your experience smooth and enjoyable.
It’s fantastic to hear the plants arrived healthy and that you’re excited to build your terrarium — that moment of putting it all together is half the fun! If you ever fancy showing off your finished creation, we’d love to see it.
Thanks again for trusting us with your first terrarium — we’re cheering you on! 🌱✨
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.