Tropicanza Reviews 15

TrustScore 2 out of 5

1.9

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1.9

Poor

TrustScore 2 out of 5

15 reviews

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Rated 1 out of 5 stars

Do not use this site they are…

Do not use this site they are fraudsters posing as sites using fake names and gaming. They are bit registered under any laws. They pose to be Tropicanza, Patrick spins, using dodgy names and payment platforms to take money. I asked for an address for the police and guess what they don't have one for security reasons!!!!+441241340758 ring this number and share it cause the man Alex running the show is under investigation!!!

1 July 2025
Unprompted review
Rated 1 out of 5 stars

DONT USE THIS SCAM SITE

DONT USE THIS SCAM SITE . THEY LET YOU SPEND THOUSANDS AND LOOSE BUT AS SOON AS TRY TO WITHDRAW 300 EUROS THEY DONT LET YOU . ABSOLUTE SCAM

24 February 2025
Unprompted review
Rated 1 out of 5 stars

AVOID! AVOID! AVOID!

AVOID! AVOID! AVOID!
THEY WILL NEVER CLOSE YOUR ACCOUNT EVEN AFTER NUMEROUS REQUESTS AND EMAILS AND LETTERS TO CLOSE IT STATING YOU HAVE A GAMBLING PROBLEM. THEY CONSTANTLY SEND EMAILS AND OFFERS AND CALL YOUR PHONE FROM DIFFERENT MOBILE NUMBERS!! DO NOT USE THIS CASINO! THEY ARE NOT LEGITIMATE! ALSO SINCE SIGNING UP YOU RECEIVE SO MUCH SPAM/JUNK EMAILS AND TXTS FROM VARIOUS OTHER SITES!!!!

20 October 2024
Unprompted review
Rated 1 out of 5 stars

This Casino does not have a license and…

This Casino does not have a license and are not regulated by an external organisation.

They do not adhere to safer gambling regulations and breach their own policies. They advise of account closure and do not close the accounts and continue to bombard customers with offers and advertisement.

The customer service team dodge questions and send repeated automated responses. You cannot speak to anyone higher or log complaints.

23 October 2023
Unprompted review
Rated 1 out of 5 stars

Scam casino!

Scam casino who do not pay out !! Stay well away. Won £470 and they make it very hard to withdraw making excuses up about technical issues, tried to withdraw 4 times over 4 days and they said it kept failing and to try again,then they try forcing you into being paid in bitcoin. Absolutely shocking and disgusted casino who will never at pay out if you have a win. Needs closing down asap

18 October 2023
Unprompted review
Rated 1 out of 5 stars

Scam scam scam STAY AWAY

Scam scam scam STAY AWAY, even tournament wining they not pay . 24 hours been with them on chat and they say I didn’t activate my reward ! Comlayn to ombudsman to close them

1 October 2023
Unprompted review
Rated 1 out of 5 stars

BE WARNED Stay away from TROPICANZA…

BE WARNED Stay away from TROPICANZA SITE, it’s by far the worst site I’ve ever played on,you deposit no bother,but every deposit you make you bank will charge you,I 2on and tried to withdraw to my Visa card,said I couldn’t use Visa to withdraw,I would have to open a virtual Revolut account,which I did,then they started to mess me about,would not except my screenshots,I the emailed them still no withdrawal, I ended up closing my account with them Don’t go Anywhere near this site

14 September 2023
Unprompted review
Rated 1 out of 5 stars

Have never signed up to this company or…

Have never signed up to this company or used any other sites for online gambling.
Mobile number has been obtained illegally they send messages with their company name as the title and links directly to their website.
When questioned they allways says it’s not them and someone else.
Highly frustrating and clearly an online scam breaching all rules and regulations regarding personal data.

15 September 2023
Unprompted review
Rated 1 out of 5 stars

Refused to pay out winnings of 17000 euros

This casino is certainly not one i would use EVER again.

I deposited a total of 2800 euros and was playing slots to which i won a total of £17000 euros.

I then went to make a withdrawal to which i received an email stating that i had violated the terms of their use. (AKA i won too much money) on a slot machine.

When calling the team they advised that i was using a pyramid scam technique because i was varying my betting amounts. I simply responded with i increased my bets depending on my available balance in my account.

I then asked them to show me in the T&C's where it states i am unable to do this. They could not. I then requested i had my original deposit at least refunded as if they are refusing to pay out my winnings i require all my money back as the contract between the two of us states i deposit money to then be able to withdraw my winnings. They advised that due to me using my deposit on their website that they were also unable to refund me my deposit.

All in all it's safe to say they do not pay out when you win which is literally the only point of using a casino right?

The advisor i spoke to said that i was absolutely able to increase my bets per spin but not in the way i was doing it? Even though i wagered most of my balance on the highest betting denomination which is clearly me trying to scam the casino isn't it?

Joke of a company. Not regulated. The advisor told me they are regulated by their internal T&C's not a commission. Certainly avoid this company at all costs and i will be escalating this matter much further.

All they had to do was send me my original deposit back and i would have left it at that as they're refusing to pay out!

30 August 2023
Unprompted review
Rated 2 out of 5 stars

This site takes forever to make…

This site takes forever to make withdrawals. When you make a withdrawal request the money remains in your account and requests are only actioned after at least 36 hours. Games selection is good but payout is exceptionally low. If you can use a different casino.

10 August 2023
Unprompted review
Rated 3 out of 5 stars

Easy sign up, pros and cons.

Easy sign up. Easy to navigate and deposit. Fast from sign up to game play.

Would say it is not made clear that there is 3x wagering on deposits prior to withdrawal, but not an issue as I continued to play. This is an amount that can be achieved very easily.

Have processed a withdrawal, wanted to confirm it works prior to continuing to play. If it does, can recommend this casino and would change rating to 4*.

Good selection of casino games - did not have my favourite slot (danger high voltage) so played house games.

30 July 2023
Unprompted review

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