Tropicfeel Reviews 19,927

Worst experience ever!
The backpack was shipped fast but it didnt meet my expectations. It was actually made from cheap materials.
It was the Scout Pro Lite.
I wated to return the Backpack and they literally offered me to purchase the return ticket for 20 Euros. Otherwise i am not able to return it.

Okay i get it but 20 Euro what the.....
i never ever had to pay 20 Euro for sending something back inside Germany.

Do your self a favour and avoid that polished advertisement instagram brand.

Just received my pair of AT HDry but side of the left insole curves upward instead of properly sitting in the shoe so it is uncomfortable to wear as it rubs against the side of my foot. Since all I need is for the one defective insole to be replaced, I had thrown the box away and removed the tags as I plan on wearing them after getting the insole replaced. Apparently Tropicfeel cannot just send a replacement insole. They suggested that I either buy insoles myself from a shoe store or to pay €8 for the cost of the return to exchange the whole pair (which I cannot do now without the original packaging). Why would you expect your customer to pay out-of-pocket to come up with a solution for sending them something defective?!

Even though I was really annoyed with the above, I have to say once I got my own insoles, they are really comfortable to wear and lightweight when travelling. I wore them in the city with cobblestone when it's raining and on the beach and my feet stayed dry.

Received my shoes but there was a fault with them, i've tried via multiple channels to contact them regarding my return. Initially had a response but now nothing. It seems as if once you've purchased your product they no longer care because they do not respond, i've even used there returns portal and still can't send them back! BEWARE

Great service, great shoes!

I bought the collapsible wardrobe for a camping safari later this year. It’s like having 3 decent sized packing cubes but the beauty is that the strapping condenses it to about 2/3 of the original size leaving plenty of room in my hold-all for shoe’s and toiletries. On arrival, I can simply hang it up in the tent like a mini wardrobe and no more rummaging around for the right packing cubes.

I have placed an order with them but i did not get the confirmation email, even though the money was taken from my account. It turns out i used a different e-mail address and the confirmation went directly into the Spam folder. After a couple of ema-il with the support team they told me about the other email address used and i was able to find all the details, even the tracking number and the order was actually already on my way. I felt bad for doubting them , but they were actually really helpful and professional. It is my second order with them and i think i will come back to them in the future. If they had a phone number to talk to a person would have been even better and probably faster to solve the issue.

What's good - reasonably fast delivery and a smart looking shoe.

Otherwise - This is the first supposedly UK size 11 shoe I've ever had that I can't get on. It's too narrow and I can't get my heel past the back of the shoe.
The model, AT HDry, is described as "Runs Large" which I interpreted to mean that the sizing was generous - not so.

To add insult to injury they then demand £8.79 as a "Return shipping cost" and add further insult by adding on yet further "Service Fees" of £4.39 when you get to the payment page making over £13 to get back £97.

If I'd ordered the wrong size I could almost stomach this, but it's Tropicfeel's fault for selling undersized goods and then insist I pay for their incompetence.

Virtually every other clothing company (and Amazon) my family and I deal with have a free returns policy since, in these days of remote shopping, you cannot be sure that stuff will fit without trying it on and they realise that returns are now a cost of doing business.

Do not buy from this company if you are in any way unsure you will keep the goods.

Great customer service.my address was wrong and the instant instantly sent me an email to verify it

Wrong sizing. Never have I bought a 7.5 that doesn’t fit me. Outside of 30 days so won’t exchange for a size 8.
Left talking texting a bot. Not the service you would expect for trainers that cost £100+.
I would avoid this company in future. Trainers don’t look like they would be comfortable either. Even if they did fit.

Be aware that you need to cover heavy return costs or are tricked into getting a voucher for future purchases.

Taken from my previous review and the company's reply:Impossible to contact
Impossible to contact
Use evri for delivery so you know it’s hit and miss if you are likely to receive your order once posted.
Was at home for delivery not delivered and returned to depot now no idea where they are
Cannot find contact number to talk to anyone about order
Would not recommend

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Reply from Tropicfeel
5 hours ago
Hi Glyn, we’re really sorry to hear about your delivery experience and the difficulty in reaching us. This isn’t the level of service we aim to provide, and we truly appreciate your feedback — we’ll make sure it’s shared with our team to improve. – Tropicfeel Team

This company really doesn't appear to value customers, no mention of we will investigate just we will look to do better how does that help me and other customers who have paid for goods niot received.
As previous reviewer has stated they are now ignoring emails.
I will file a section 75 credit card claim as I have no other recourse to get my money back
Again I would not recommend this company

Using Evri for deliveries there is notmuch to expect bu item didnt arrive and customer support went silent.

Fantastic equipment and fantastic company with great staff. Thanks, will definitely be on my list of favourites

It’s so expensive but nothing very special , but by the quality it’s good

I really liked the backpack and all the accessories. I was pleasantly surprised by the quality of the product and fittings! I'm also delighted with the number of features this pen backpack has. You're constantly discovering something new, and everything is super well thought out. It's immediately clear that the people who created it are true fans of their craft! I'm satisfied and happy with this purchase, thank you so much!

Great and comfortable shoes. No need to even try to avoid puddles, just walk through them the shoes will save you. The shoes that let water in will dry of very quick.

Great customer service - highly recommend

Great product, easy to use and comfortable, does what it says.

The shoes are ok but the customer service is awful.

Super friendly and fast support! I asked several questions before our Southeast Asia trip, and the team (and even their chatbot!) gave clear, detailed answers — with a smile. That’s how customer service should be! You can really tell they care about their customers — thank you, Shy from Tropicfeel, you’re doing an amazing job!