Tropicsoul Reviews 44

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the products, often highlighting their quality, luxurious feel, and stylish designs. Many appreciate the comfortable fit and the attention to detail in items like blazers, coats, and sportswear. The user experience on the website is also frequently praised for being easy to navigate and browse. However, some people were dissatisfied with their orders, reporting issues such as not receiving items, receiving incorrect products, or experiencing significant delays. There are also mentions of difficulty with tracking information and concerns about the accuracy of product descriptions and materials.

What people talk about most

Product

People report positive experiences with product, praising the quality, fit, and design of various items. Many... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality of... See more

Order

Clients share ambiguous opinions on orders. While some customers express satisfaction with their purchases,... See more

User experience

Users describe positive interactions with user experience. Many reviewers found products easy to set up and... See more

Website

Reviewers mention ambiguous feedback about the website. Some customers found the site easy to navigate and... See more

Based on these reviews

Rated 5 out of 5 stars

This tweed blazer is everything I hoped for and more. The cut is phenomenal, and the subtle texture of the fabric feels far more premium than expected. It drapes beautifully and makes any outfit look... See more

Rated 5 out of 5 stars

I am absolutely thrilled with the Elise Elegance coat. The double-breasted design is simply impeccable, lending a genuinely high-end, structured look. The material feels luxurious and perfectly weight... See more

Rated 5 out of 5 stars

The quality of my new puffer jacket is exceptional; it truly combines technical performance with undeniable style. It's warm without feeling bulky, which is a rare feat. The fit is so flattering, and... See more

Rated 5 out of 5 stars

TropicSoul has completely elevated my winter fashion game. The pieces are sophisticated and perfectly align with an "elegance in motion" philosophy. Shopping was seamless, and the delivery was prompt.... See more



Contact info

3.7

Average

TrustScore 3.5 out of 5

44 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a watch for my daughter from…

I ordered a watch for my daughter from this company in November. I have never received it, even though they stared it had been dispatched several times. They then said they had an authorised a refund when it still never appeared but I have yet to receive this, they are completely ignoring my emails regarding this. AVOID THIS COMPANY.

22 November 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

I ordered some ski pants from them in November which never arrived. They kept telling me that they were on the way and when I asked for a refund they told me that they had issued it but I never received it. Now not responding at all...

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Fraudsters

Never turned up, can't track it.I contacted them with No reply. Watch out for these fraudsters. Don't buy anything from them.

14 November 2025
Unprompted review
Rated 1 out of 5 stars

Scam

I ordered a coat which took over a month to arrive. The coat has no tags so I can’t even return it and get my money back. The coat was advertised as 100% real suede but what I received was 95% polyester and looks nothing like the picture. I’m so upset that I spend money on this.

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Nothing comes Nothing arrives no tracking that works no order number that works 100% scam dont order the company is in a shed in the middle of China

13 November 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a coat...never turned up

Ordered a coat, like many with 1 star reviews. Only to met with automated responses and never received the product. Reported to my bank as a scam operator. It is worth noting, this is a drop shipping website. So whilst others have had great service, they have an issue with a partner they are using.

16 December 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from Tropic soul.

Absolutely disgraceful customer service. My item didn't arrive and I contacted tropic soul several times asking for an update on my order, however all they did was send me a blank tracking code with no information on it. After 3 weeks passed I requested a refund and they continued to tell me my item was in the way. Despite constantly asking for a refund I am still yet to recieve it. It has now been almost 6 weeks, I have no item and no refund. If I could give 0 stars I would. Do not buy from here.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Tropic Soul was really smooth.

My experience with Tropic Soul was really smooth. I had a question about sizing, and their support team replied very quickly. The items arrived on time and looked exactly like the photos. It is nice to find a store that actually cares about customers. I will shop here again.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Got the vintage calf boots

Got the vintage calf boots, and they are surprisingly comfortable. I walked around in them all day, and my feet felt fine. The brown color matches almost everything in my closet. I just wish they came in a fancier box, but the boots themselves are great.

5 December 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look