Rachel from Troy homes made the experience of buying a new home easier for us from start to finish always keeping on top of things, keeping things running smoothly as well as keeping us well inform... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We had a great experience with Troy Homes when buying our lovely new build. A big part of this was thanks to Rachel in the sales team. Rachel was incredibly helpful, professional and patient, especi... See more
Our experience with Troy homes has been nothing short of excellent. Rachel helped us secure our dream home and to what has been such a stressful process for us in loosing purchases, ended up being the... See more
Rachel was great! Very informative, understanding and patient. Especially when my husband was taken very ill in hospital. Understood and catered for our needs all the way. The quality of Troy homes is... See more
Company details
Written by the company
Troy Homes is a privately owned housebuilder established in 2015, specialising in small to medium-sized developments across the South East of England. With a focus on quality and design, the company aims to create vibrant, sustainable communities. Their developments are primarily located in Buckinghamshire, Hertfordshire, North London, and Essex. Troy Homes is led by CEO Richard Werth, who brings over 30 years of experience in the industry. The company emphasises a ‘fabric-first’ approach to sustainability, ensuring homes are energy-efficient through thoughtful design.
Contact info
The Bachelor Wing, Warlies Park House, Horseshoe Hill, Upshire,, EN9 3SL, Essex, United Kingdom
- 02038295550
- info@troyhomes.co.uk
- troyhomes.co.uk
Quality Finish and exceptional aftercare
My whole experience from start to finish was professional and nothing was to much trouble.
So pleased with my house at Hawthorn Close!
31 March 2025
Unprompted review
Excellent builder
Our experience with Troy homes has been nothing short of excellent. Rachel helped us secure our dream home and to what has been such a stressful process for us in loosing purchases, ended up being the best decision we’ve made in choosing a Troy home. Thank you so much for everything x
6 June 2025
Unprompted review
The finish is lovely
The finish is lovely, the sales team have gone above and beyond, what a lovely development.
6 June 2025
Unprompted review
A cheap and unprofessional builder to deal with.
AVOID if you do not want to ruin your experience of buying a new home. Their customer service, including the directors, are extremely unprofessional. You should expect a lot of stress and spending money when buying from them as you need to fix all major issues at your expense. Troy Homes also hide all the contractors’/engineers’ reports, ask the contractors not to explain the problem to the customer and then they would lie to your face to avoid fixing anything. You would also expect to have arguments with the contractors and get into a blame game between Troy Homes and the contractors as Troy Homes would lie to their customers instead of having the issue sorted.
Troy Homes would ask you to complain to NHBC. They know that complaining to NHBC is a lengthy process and might not go anywhere. Even when NHBC ask them to bring an independent technician to write a report on the issue, they would bring a contractor they have business with and claim that they are independent. It was not a big surprise for us to know that Troy Homes’ CEO used to be a Director at NHBC and he properly knows how the system works.
As this is the first review on Troy Homes, I would expect them to buy some positive reviews now or to force their staff to write reviews. Anyway, I am happy to publish all the communications between me, the contractors and Troy Homes.
Overall, an extremely cheap and unprofessional builder to deal with.
10 May 2022
Unprompted review
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