Truckman Reviews 

391
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Truckman were so helpful from my initial call to help fix my roller shutter on my truck. A meeting was setup within a few days at the Dudley site. When I arrived I was met by Emily Robinson who was s... See more

Rated 5 out of 5 stars

Emily could not have been more helpful with having my end profile changed on the Truckman roll top. Excellent showroom with endless coffee and ice creams. Dave is also on hand. The fitters did a grea... See more

Rated 5 out of 5 stars

What a great company to deal with, from the quick email responses to my questions, to me turning up with no appointment just to take a look and then having my ARB awning fitted to my roof rack using... See more

Rated 3 out of 5 stars

Bought new canopy handle and lock from truckman. Can't just by the barrel you have to buy the complete handle etc. Key worked for six months then zilch. Copies amount of penetrating oil made no diffe... See more

Company replied

Company details

  1. Truck parts supplier
  2. Vehicle Parts Shop
  3. Auto parts shop
  4. Car accessories shop
  5. Car Equipment Accessories Store

Written by the company

Truckman is the UK's largest hardtop manufacturer. For over 35 years, Truckman has been recognised as one of the UK's leading hardtop and accessory suppliers for the pickup market, catering for both leisure and commercial customers. Truckman offers over 25,000 different products, from conversions and drawer systems to hardtops, seat covers, stainless steel, hardtops, tonneaus and many more! Truckman hardtops are renowned for their robust, secure and stylish features, which is why Truckman is the chosen UK OEM Approved accessory supplier for Isuzu, Mitsubishi, Nissan, Toyota and VW. Truckman is proud to work in partnership with the National Farmers Union (NFU).


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

391 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(391)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast service and a great product

Fast service and a great product, easy to fit & looks great on my truck.

18 October 2021
Unprompted review
Truckman logo

Reply from Truckman

Hi Ben,

Many thanks for your kind review, it's really appreciated.

Kind Regards
Truckman

Rated 5 out of 5 stars

I had an easy deal with truckman

I had an easy deal with truckman , found exactly what I was looking for and a straight forward order and delivery, all within a very short time scale.

15 October 2021
Unprompted review
Truckman logo

Reply from Truckman

Hi John,

Thank you for your review, its great to hear you are happy with your purchase.

Kind Regards
Truckman

Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish! Having purchased a Ford Ranger Wildtrak as a leisure vehicle, I wanted a hard top for the truck bed to keep any luggage dry and secure. Jordan was very helpful in suggesting the right tonneau cover and explaining the lead time for it to be delivered and fitted. As promised I had a call just before it was delivered to Truckman to arrange fitting and then a call at the beginning of the week ahead of the fitting day to confirm everything.

The fitting day went perfectly, everyone was very helpful and obviously cared about customer service and their work. When collecting the vehicle I was shown how the top opened and locked. Very pleased with the top and at how it is professionally fitted and finishes the car off nicely.

I would recommend Truckman without any hesitation at all. Their customer service, care, attention to detail and professionalism is second to none. I can see why a main Ford dealer recommended Truckman to fit a top rather than having them do it!

6 October 2021
Unprompted review
Truckman logo

Reply from Truckman

Hi Tony,

Thank you for your review.

We are pleased to hear you were happy with the service received.

Kind Regards
Truckman

Rated 5 out of 5 stars

Five Stars for Truckman

I've used Truckman on a few occasions now as both my father and I have Ford Rangers and the product has always been great along with fantastic dispatch times.

15 September 2021
Unprompted review
Rated 5 out of 5 stars

The products are excellent quality and…

The products are excellent quality and fairly priced. They were delivered on time in robust packaging.

11 September 2021
Unprompted review
Truckman logo

Reply from Truckman

Hi Heather,

Many thanks for your review, we are pleased to hear that your experience with us was a good one.

Kind Regards
Truckman

Rated 5 out of 5 stars

Very good Service

Very good Service, Fitted me in at short notice, provided a step to step explaination of my purchase, really happy i chose truckman

11 September 2021
Unprompted review
Truckman logo

Reply from Truckman

Hi Max,

Thank you for your review, its great to hear you are happy with your purchase.

Kind Regards
Truckman

Rated 5 out of 5 stars

Good website

Good website, easy to use, got lots of equipment and accessories, ordered 3 separate items, no problems and good communication, hopefully the products will be as good 👍

10 September 2021
Unprompted review
Truckman logo

Reply from Truckman

Hi Dave,

Many thanks for your kind review, we are pleased to hear you were happy with the service provided.

Kind Regards
Truckman

Rated 3 out of 5 stars

Communication problems - Issues resolved

The initial issues were caused by the manufacturers delay in supplying the hardtop (4 months) and the lack of communication from the Truckman service team to keep me informed of this.

When we did communicate however, the team were very helpful.
Simple message - keep the customer updated.
All issues have now been resolved.

The quality of the hardtop is excellent, better than many I have seen.

William M.

6 September 2021
Unprompted review
Truckman logo

Reply from Truckman

Good Morning Mr Morgan,

Thank you for taking the time to reach out to us.

Our Customer Services Team Leader has sent you an email this morning and will liaise with you to resolve your issues.

Kind Regards,
Truckman

Rated 3 out of 5 stars

Decked drawer system faults

My decked drawer system arrived very quickly as promised and after watching the installation video and reading through the instructions I was a little disappointed for several reasons. 1 being that when I was fitting it it had several slightly different bolts and nuts etc making it awkward, 1 of the bolts is between 10 and 11mm and not a general size used in the uk. If they made all the bolts and nuts uniform sizes it would simplify the installation. Once fitted there is lots of wasted space and the drawers are awkward to get things in and out of. Then there are no tie downs on the deck. Very solid though but overall disappointing.

25 August 2021
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, great price, great service and delivered way ahead of expectations. Fantastic overall experience.

21 August 2021
Unprompted review
Truckman logo

Reply from Truckman

Hi Craig,

Thank you for your review.

We are pleased to hear you had a great experience.

Kind Regards
Jamie

Rated 4 out of 5 stars

User friendly websites and purchase…

User friendly websites and purchase experience was smooth and straight forward

Delivery was very prompt 2 days from purchase and the packaging was excellent - would be hard to accidentally damage the retractable cover we purchased

The only negative (minor) was the quality of the black and white instructions - however we found you could download the colour instructions from the website which proved to us to be more user friendly

20 August 2021
Unprompted review
Truckman logo

Reply from Truckman

Hi Daniel,

Thank you for your review.

We are pleased to hear your experience with ourselves was a good one. We will take your comments on board for the fitting instructions.

Kind Regards
Truckman

Rated 5 out of 5 stars

Great communication from…

Great communication from Truckman,slight delay but expected,excellent carrier for the extras you can never fit on camping breaks.
Five stars.

20 August 2021
Unprompted review
Truckman logo

Reply from Truckman

Hi Kallan,

Many thanks for your review.

We are very pleased to hear you are happy with your carrier.

Kind Regards
Truckman

Rated 5 out of 5 stars

Great service

Great service, ordered the wrong product and got the right one over no quibbles.

20 August 2021
Unprompted review
Truckman logo

Reply from Truckman

Hi Andrew,

Thank you for your review.

It is great to hear you are happy with the service provided.

Kind Regards
Truckman

Rated 1 out of 5 stars

Absolute shocking customer service

Absolute shocking customer service, they sent me a wrong part & another part damaged, in all fairness they did send a replacement for the damaged part (it was damaged because it was poorly wrapped!) on to the wrong part, it’s been over two weeks now & no refund, I have proof of delivery & even a photo of the courier having one of the truckman employees signing for my package!!!!

I’ve sent countless emails to them & basically reply back with someone different each time, who replies “First I’ve heard of it!” & “I’ll chase it up for you” but nothing false promises

Also truckman have a ridiculously high price for postage

19 August 2021
Unprompted review
Rated 5 out of 5 stars

First class company

First class company, with first class service, will use them again.

14 August 2021
Unprompted review
Truckman logo

Reply from Truckman

Hi Richard,

Many thanks for your review!

Much appreciated
Truckman

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