Truckstop is a good loadboard go to, but they have switched platforms for factoring using Denim and this is a bad mistake. Multiple carriers havent received payments. We factored a load over a week ag... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted to take a moment to share my experience with someone because I'm not able to find somewhere to post a public review of your "services" and as of today I chose to cancel due to a com... See more
Wish I could give 0 stars. Breaking our backs over these dangerous roads icey mountainous risk every where. All for theee worst customer service experience you will ever have. Outsourced to people who... See more
I wouldn't recommend working for this company. It's a lie that they pay the next day. They verify the shipment before paying you, and the process can take 3, 4, or 5 days. You have to keep track of pr... See more
Company details
Written by the company
Connect to freight partners you can trust, price every load for profitability, and do your job with speed and confidence like never before. At Truckstop.com, we’re committed to building a network you can trust, starting with our load board and going beyond to offer you innovative solutions that help you run, grow, and protect a profitable freight business. When it comes to your security, we go the extra mile, investing in enhanced features tools that help keep fraud out of your business. We strive at every turn to stay one step ahead of bad actors and their increasingly sophisticated tactics, so you’re better protected throughout the freight lifecycle. Look to our load board options for the plan that meets your needs, whether you’re just starting out or you’re a seasoned pro. Our easy-to-use solutions help you simplify every aspect of your business, including back-office organization and bookkeeping, risk mitigation, and more, all designed to save you time and money.
Contact info
1444 S. Entertainment Ave. Ste. 110, 83709, Boise, United States
- 800-203-2540
- support@truckstop.com
- truckstop.com
1.5
Bad
883 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Forever hold times and no call back for…
Forever hold times and no call back for account/tech support
3 November 2023
Oversold
Trying to navigate the pitfalls of what is best for our company versus being oversold can feel daunting. I am working through it with Tyler and should it work out, will change review.
31 October 2023
They suspended my account because my…
They suspended my account because my credit card expired. I have submitted a new card and they still have not restored my account. I have spent hours on hold to finally get a person to tell me they have to send it to a billing specialist. This now my 3rd day without being able to use the load board, 4-5 hours sitting on hold and still no answer what is the hold up is?? Ridiculous!!
***** You want an updated review???****
Here you go… I submitted this October 3rd 2023……..
You just responded 8/15/2025….. Great Customer service!!!
3 October 2023
Unprompted review
Reply from Truckstop.com
Hey DCR,
Yikes — that sounds super frustrating, and we’re really sorry you’ve had to deal with all that hold time. 🙏 Please reach out directly to our billing team at 1-800-203-2540 or Support@truckstop.com so we can get your account back up and running ASAP.
Once everything’s sorted, we’d love it if you could update your review to let others know we got it fixed.
Thanks for hanging in there!
-Truckstop Team
Reply from Truckstop.com
Hi Zachary,
We’re sorry for the trouble! Please reach out to 1-800-203-2540 or Support@truckstop.com so we can get this resolved.
If we can help, we’d appreciate an updated review!
Thank you,
-Truckstop Team
Great Partner!
Truckstop is definitely a excellent tool to use and to make our freight broker life easier. I would definitely recommend this to anybody that´s looking to reinforce their work plan and to be reachable to a lot of carriers out there looking for live loads. Global Transit Solutions LLC will definitely keep Truckstop.com as our partner for good.
12 September 2023
We have been using their factoring…
We have been using their factoring service for years but we need to move on. Customer service is atrocious. 36 to 72 hours to fund an invoice ( not 24 hrs as advertised )
I think they are having issues servicing their customers.
They have a plethora of excuses when you call. Oh, by the way, when you do call it is HOURS on hold or you may get a call back within 6 hours or so.
STAY AWAY FROM THIS COMPANY!!!
29 August 2023
Unprompted review
Reply from Truckstop.com
Hi Ron,
We truly appreciate your feedback and are sorry for the frustration you experienced. We’ve recently expanded our customer support teams and made updates to improve service and reduce wait times. Payments typically begin within 24 hours once the load is verified, though timing can vary based on your financial institution.
We’d love a chance to make things right and show you the improvements firsthand. Please don’t hesitate to reach out directly to our Factoring team at 1-888-777-5543. We’re here to support you and ensure your experience is smooth moving forward.
Thank you for considering,
-Truckstop Team
Services
We are new in business but as soon as we got in touch with them they were always there to help us on every step.
24 August 2023
Lots of different options
22 August 2023
On a day to day operations truck stop…
On a day to day operations truck stop is my number one go to!
18 August 2023
Unprompted review
They are horrible
They are horrible. You see what customers are asking and they do the opposite. Why have trailer options then include others on that option. You pick a date other dates come up. I called and they gave a sorry excuse that makes no sense then hangs up on me!
18 August 2023
Unprompted review
Reply from Truckstop.com
Hi Diana,
Yikes, that sounds frustrating—and we get it! We’ve been working hard to improve the platform and make things run smoother based on feedback like yours. We’d really love a chance to show you the updates and help get things working the way they should.
Give us a shout at 1-800-203-2540 or Support@truckstop.com—we’d be happy to help and make this right.
With care,
-Truckstop Team
Not using any of our trade references…
Not using any of our trade references doesn't show a true understanding of our company ability or our experience in the field which ranks us extremely low in the boards as a trusted broker.
We have 80 + years in logistics.
9 August 2023
Reply from Truckstop.com
Hi Walt,
Thank you for sharing your concerns. We take security and trust very seriously and do our due diligence to ensure a safe and profitable marketplace for all of our customers.
Please reach out to our security team at security@truckstop.com so we can review your situation and address it directly. If we’re able to help get this resolved, we’d greatly appreciate it if you’d consider updating your review.
In partnership,
-Truckstop Team
Donot use this service if you dont wanna waste your time
they donot care for your service, i purchased their service 2 months ago but still juggling to know how to start RMIS
4 May 2023
Reply from Truckstop.com
Hi Manveer,
Please reach out to RMIS support at 888-643-8174 , they will be able to assist you and answer any questions regarding your RMIS account setup / process.
Truckstop for Flatbed
Truckstop for Flatbed
Truckstop is my GO-TO for all things flatbed. It helps a lot
9 August 2023
You guys Block all the company out this…
You guys Block all the company out this month twice.
2 August 2023
Freight Broker
As a new freight broker Truckstop has made starting my freight brokerage firm painless. I am excited to grow with the company.
22 July 2023
love using truckstop vs other platforms
18 July 2023
Reply from Truckstop.com
Hi Efran, we're really sorry you’ve been left hanging — that’s not how we want anyone to feel. We’ve been working hard to improve our response times and would love the chance to turn this around for you. If you give us a call at 1-800-203-2540 or email support@truckstop.com, we’ll jump on getting this sorted.
If we’re able to help, it’d mean a lot if you’d consider updating your review.
-Truckstop Team
Hopefully you don't need customer…
Hopefully you don't need customer service. It dont matter what time of day you call. They don't answer or call back. Trying to get loads wired same day. Doesn't happen. And funding rarely happens in 24 hours and when or if you get customer service. They say they are going to process your loads but seldomly happens the way you request. They take it upon themselves to make decisions regarding your money without contacting you for approval. They never read the notes in your email.. so don't waste your time... My advice is go somewhere else.. where you will feel like your business is your and not theirs. I only give one star because none is an option.
14 July 2023
Unprompted review
Reply from Truckstop.com
Hi Kayline,
We're really sorry to hear about your experience — it’s clear we fell short here. We’ve expanded our customer support teams and made process updates to help ensure calls and emails are answered faster, and that payments are processed as quickly as possible. While payment speed can vary based on your financial institution, our goal is always to fund within 24 hours once a load is verified.
If you’re open to giving us another shot, our Truckstop Factoring team would like to personally help make things right. You can reach them at 1-888-777-5543. If we’re able to resolve this for you, it’d mean a lot if you’d consider updating your review.
Best,
-The Truckstop Team
The loads that are posted are current
The loads that are posted are current. Things are removed once the are booked. The lane estimates are a big help.
18 July 2023
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