Ordered a dress to wear to a wedding. Order was late, tried to track via evri but postcodes didnt match. Checked i had put in the correct delivery address which I had. Next thing I know I got a notifi... See more
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Truly awful experience. Had to return item and have yet to receive refund despite tracking showing returned and signed for day after I sent it back. Zero response to emails and messages. Customer serv... See more
AVOID!! Ordered a dress weeks ago. No update on shipping, no reply from customer service or emails. Dress cost over £150. Absolutely disgusting that you can't simply email or answer Facebook or In... See more
DO NOT ORDER FROM TRUE DECADENCE. I ordered a dress and paid and an extra £8 for next day delivery. The dress did arrive the next day, however arrived faulty, in a disgraceful state and should nev... See more
1.7
Bad
57 reviews
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Absolutely amazing dress exactly what I…
Absolutely amazing dress exactly what I expected and more . Packaged so well also.
1 September 2022
The dress is beautiful
20 August 2022
Awful quality and finish
3 August 2022
Excellent customer service
Excellent customer service, extremely helpful with sizing issue. The dress looked fantastic
16 July 2022
I ordered the dress more than a month…
I ordered the dress more than a month ago and it still hasn't arrived.
22 June 2022
They expect you to get a steam iron!
No close up images of the dress are shown on the website so I was quite surprised to see it in person. Feels cheap but actually looks good on though. Saying that, the dress arrived in a state. I emailed customer service and they said I need to shake and steam iron it because it’s been in kept in a bag for months!! I’ve spent 2 hours trying to steam it so far (had to buy one just for this dress) and it’s still badly creased and flat. They said that they cannot send one which has been steam ironed prior to shipping …which is crazy considering the £135 price tag, I expect it to be in perfect condition).
15 June 2022
Unprompted review
I understand customs on some sites are…
I understand customs on some sites are there but your site has nothing when you go to buy saying it like most websites do and them for it to be 72 euro! After paying 20 for delivery. So a dress that should have been 150euro is going to cost me about 250 very unhappy 🙁 then your put value of dress 180 why customs was the price when it was 150! Dress came oh my god the fabric was so bad falling apart measure in-between size 8 or 10. Never seen anything as bad. 3 emails later finally wrote back. Which I found the reply a little bit rude. An other 21 to sent the dress back. Did say on email no problem on full refund which I expect. Never again
3 June 2022
Super quality clothes and fast delivery!
2 June 2022
Good service and good quality product…
Good service and good quality product however returns should be free
9 May 2022
Customer service excellent went above…
Customer service excellent went above ana beyond thank you so much true decadence 😊
6 April 2022
Dress is stunning and amazing for the…
Dress is stunning and amazing for the price I think. Only issue was got custom charges 1/3 the price of the dress
5 April 2022
The dress was very different in person…
The dress was very different in person to online. I was put off by the feel of the fabric which for the price of the dress seemed cheap. No returns label is provided so you then have to pay to return anything which is very unusual for an online shop.
12 February 2022
My order was cancelled after being…
My order was cancelled after being processed and I have not yet received my refund.
10 February 2022
My dress was delivered to the wrong…
My dress was delivered to the wrong place and arrived with a completely broken zip so was unusable for my birthday.
7 January 2022
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