Truefacet 

I purchased an unworn Frederique Constant automatic watch at a spectacular price. Received it within two days of ordering and it was as ordered and expected. No issues of any type were noted and I wouldn't hesitate to do business with them again.

TrueFacet is killing the game! I've consigned and purchased items on TrueFacet a handful of times and they never cease to impress me. Their shipping is fast, products come as advertised, and communication is stellar.

I ended up purchasing a Rolex Datejust 116233 yellow gold two tone w/ a fluted bezel. I couldn't be any happier with the whole experience! This is the first luxury watch I've ever purchased. From start to finish the customer service was impeccable. I ended up actually cancelling my other two orders since I wanted my first watch to be perfect. Allison my concierge was very patient and everyone I was in contact with the whole way were very knowledgeable. Delivery was fast!! Next Day! Upon arrival, everything was in perfect condition. The packaging was an experience in its self! I highly recommend this company. Couldn't be any happier with this purchase!! No regrets..

Very pleased with the whole process! Product was as advertised and the customer support was timely and helpful. Will definitely use them again!!!

I recently purchased a watch from Truefacet. The watch appears to be fine, I compared it the picture from the website, however, I would be very hesitant to do business with them again. It took a long time for the watch to ship and I have emailed them three different days to have my password reset and I still have not received a return email.

I get the impression they are not a real jeweler. I could be wrong, but that is what my gut is telling me.

I would suggest you do more homework than I did if buying from them.

I purchased a Cartier Love Bracelet!
It arrived so fast and the packaging was very secure and amazing attention to detail.
I will definitely purchase more items

not on its way, despite the emails and texts I received stating the item had shipped and had a UPS tracking number.

I purchased this ring over a week ago. The next day I received an email with a UPS tracking number. So I look up the UPS tracking number and all it says is "label created."

A couple of days later I email True Facet's customer support to ask why the shipment still shows up as "label created" but not yet with the carrier. The response I receive is that a label has been created. Seriously? I call True Facet's customer service number and I'm told that a customer service representative has just sent me a response. It reads, "Apologies for the confusion and the delay. I have followed-up with the dispatch team and will get back to you as soon as I have more information."

Two days later and I still haven't heard from True Facet about what their dispatch team has done, so I call again. I speak with the same person I spoke with during my initial call. I ask, why is the item still listed as for sale? Do you have more than one of this item? Why do I keep getting text messages that the item is on its way, when the tracking information still says the item is not with the carrier?

The answer that basically they have no control over the seller (yet they tell me it's a pre-approved seller and they are shipping the item to me directly). I ask why I haven't heard back from my last follow up when the dispatch team was supposedly looking into why the item had not shipped. I also voice my concern that I have seen the ring listed on other websites. Same answer - no control over the seller. Still no explanation, however, why there was no follow up from the contact with the dispatch team. I'm basically given the same non-answer repeatedly.

What I don't understand is True Facet's reluctance to reach out to the seller via an actual phone call. Instead I'm told that the seller was at an industry conference and didn't get the sale notice. What I have to assume based on these interactions is that no additional effort was made to reach the seller other than the initial notice of sale, despite my many requests for some kind of effort on the part of True Facet to follow up with the seller.

Wow. Thanks for wasting my time. I guess I should have read the reviews of True Facet's service more fully, instead of trusting the 4 star review I saw. Hopefully enough people will post and their 4 star rating will fall to something that more accurately reflects the experience you can expect dealing with them.

I had a great experience with my customer service rep and delivery.
the whole process was seamless and pain free.

I really wish I could give them a good review but they let me down, big time. I ordered a ring not knowing that brands sizes were smaller than normal. I got the ring (after they so kindly expedited my shipping) and it did not fit. I asked if I could exchange it for the correct size. I was told that yes I could and was sent a link to the SAME exact ring in a different size. I agreed that I wanted to exchange for that ring and they said they would send me the exchange info.

They sent a label and I happened to notice in very hidden wording that I was exchanging for a store CREDIT..NOT the ring they had offered to exchange it for...Mind you, I had used a $125 off coupon on my ring, which they refused to honor for the replacement but they sent me a ring that was significantly more (double the price I originally paid) even though it is the exact same ring.....Apparently they expected me to pay the more than double price difference and wanted to call it an "exchange"...That my friends is not an exchange. I sent the ring back for a refund (sadly) and now I'm out both the ring AND my money.

VERY bad exchange policy, and they are purposefully not clear to you that it will be for a store credit, NOT the actual item they tell you the exchange is for.

I ordered a Cartier watch for my wife for Mother's Day. There was a problem fulfilling the order, and the company offered me a better watch at an even better price. We received the watch and my wife loves it. I will use TrueFacet again, and recommend them with great enthusiasm.

A trustworthy company offering a great selection of watches and jewelry at competitive prices and with knowledgable, helpful and pleasant people to assist you.

BEWARE. My husband bought me a Cartier bracelet on TrueFacet for Christmas. He ended up getting me something else, though, and began the return process of the bracelet with TrueFacet. They sent him a return label to ship the package. He packed up the bracelet, and shipped it off with their prepaid label. He received an email saying the Cartier box arrived empty. He absolutely shipped the bracelet in the Cartier box, so asked for video or photographic footage of the returns department to see if it we could tell if it was someone internal who stole it, or someone with UPS who stole it. They have refused to provide any footage. They also have not refunded us. Now, they are not returning any of our emails.

I'm always using adjectives with accuracy and fairness. True Facet provides you a wide, rich and interesting spectrum of high quality products and artifacts, most of them are from luxury high end makes.Above this, Oran delivers exceptional I do mean it, exceptional customer service, advices, tips, help, positive attitude and righteousness and this, since now several years ! 100 % ! Thank you Oran and all the best to you and True Facet !

Very impressive! From customer service, to the delivery time and of course the watch that I bought. As a first time buyer I understand now how TrueFacet works. They really make sure that their customers get the best pre-loved condition and Importantly they make sure that it is authentic. It might take a week or more to get your purchases but it’s worth it. Thank you so much TrueFacet!..

Over the last two years I have bought and traded a variety of luxury items with The wonderful team at Truefacet, and I must say each experience gets better than the last. The kindand, professional, and hard working team at truefacet truly makes the experience of buy luxury items online an absolute pleasure. Not only are their luxury items all amazing, when they show up at the door, they deliver in a timely fashion, answer all the questions you have, and take all the hard workout out of the proceedsure so you are left with a stress free experience. Buying from truefacet has been one of the best experiences I have had with customer service. I can call or email the team at anytime and they always find me an answer. I trust them with purchasing very high end jewelry and watches and I will continue to be a loyal customer for years to come. My husband knows, when it comes to birthdays, anniversaries, and Christmas he knows where to find my wishlist. Cannot say enough amazing things about this extraordinary company. If your in the market for designer jewelry or watches don't hesitate with trusting this fantastic team on making your wish come true.

A few months ago, I found a silver Tiffany & Co bracelet on the street. Since I had no use for it and I couldn't return it, I decided to use TrueFacet to consign it. I wasn't sure what to expect but their awesome staff let me know a few weeks later that it sold and they got me a really nice payout. Honestly, I had never found jewelry before this day but after this experience I'll be on the lookout for shiny stuff like a magpie!

While the customer service tends to respond quickly, the overall MO is poor. I made the mistake of not reading the fine print and assuming that since the watch I was buying at the "going rate" would include original packing and papers. This is not the case. The watch showed up in a massive box seemingly well packed in bubble wrap. Upon opening the box, I found the the watch was in an correctly branded box, but not the right box for the watch and it was actually not in secured to the pillow at all just flopping around the inside of the big box. There is no way it had been secured to the pillow as the strap was not buckled. Upon removing the plastic wrap typically put on a new watch, I noticed multiple dings on the lugs... possibly from the poor packing or possibly because the watch isn't new and unworn as described. None the less, in the future my money would be better spent at Joma or Ashford.com The only reason they get 2 stars is the timeliness of the resposes of their customer service.

Nice watch to begin with. No idea that the watch is in very good condition and the customer service is superb. Will buy again given the opportunity and budget. No regrets at all.

Watch arrived quickly and in even better condition than described! The selling price was very reasonable for this model of Tag. I'll be back in a few months to find a Rolex for the wife.

I love my earrings from TrueFacet. I put them on and haven’t taken them off.