I’ve been loyal to this "92" body lotion for several years now, ever since I first discovered it in Hong Kong. Back then, it was a hidden gem amongst beauty brands. What truly captivates me is... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I placed a small order of True Grace products which arrived within a couple of days. Room diffuser refills of my favourite fragrances. I like to have different fragrances in different rooms and my fri... See more
Company replied
I bought the Black Lily reed diffuser refill after smelling it at a friends house. It is an amazing scent and super long lasting! I went away on holiday for 10 days and when I got home and walked thr... See more
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Tried the Wild Mint diffuser for the first time to help with the whiffy under sink cupboard in our new kitchen. What a difference! Definitely the “strong fragrance” promised and as replacing the sink... See more
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Company details
- #60 of 85 best companies in Candle shop
Written by the company
Makers and purveyors of fine perfumed goods, toiletries and dining candles. All our products are hand-finished in our carbon-neutral factory utilising age-old techniques and sustainable ingredients & packaging. Founded in 2003, we remain an independently owned business.
Contact info
Roman Way, Crusader Park, BA12 8SP, Warminster, United Kingdom
- enquiries@truegrace.com
- truegrace.co.uk
4.8
Excellent
144 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Totally excellent
Totally excellent. It arrived swiftly from the UK to Alabama, USA. Perfectly packaged and amazingly scented as usual. I WILL order again.
22 April 2026
Really nice candles with great…
Really nice candles with great selection of scents and burning time is good.
27 May 2025
Gorgeous amber fragrance cards
I ordered a top-up of the gorgeous amber fragrance cards. They produce a lovely scent in the wardrobe and the car.
Prompt delivery as always.
25 March 2026
You get what you pay for!…
Excellent quality and these products smell divine and are long lasting.Excellent service.
I always say you always get what you pay for👍🏻👍🏻
24 March 2026
I adore eucalyptus and rosemary..such a…
I adore eucalyptus and rosemary..such a classy fragrance...arrived very quickly and although it's more expensive you really do get what you pay for
24 March 2026
I haven’t received my package of True…
I haven’t received my package of True Grace diffuser oil. You took payment of £75 on Monday 23rd February. I have been at home every day so I’m not sure why there has been a delay with the delivery.
If your delivery company can’t deliver it to me, please will you refund me the £75. I’m disabled and unable to drive to a pick up point.
Lindsey Shardlow
23 February 2026
Reply from Truegrace
Thanks for taking the time to leave a review and sorry to hear you hadn't received your parcel. Our customer services team have been in touch to offer a replacement or refund. If you have any issues in the future, our customer service team are on hand Mon to Friday 9am to 5.30pm to help with these kinds of issues. Just email us at enquiries@truegrace.com. Thanks
Reply from Truegrace
Hi Victoria, thank you for the great feedback!
Excellent product and service
20 February 2026
Reply from Truegrace
Thank you for the great review Malcolm
English garden
Amazing fragrance love this one , have purchased numerous times, loving the options of refills
19 February 2026
Reply from Truegrace
Thank you for the great feedback Janice. Glad you're a fan of our English Garden scent, its one of our favourites too
Great company, beautiful fragrances
I love this company and regularly buy both candles and diffusers. Gorgeous scents that fill every room in my house. Visitors always comment on how lovely my house smells.
26 January 2026
Reply from Truegrace
Thank you for the great feedback Catherine
Always such a great service
I’ve been a long term fan of True Grace and as always this order was great.
23 January 2026
Reply from Truegrace
Thank you for the great feedback Vicky.
This soap is absolutely amazing
This soap is absolutely amazing. Love the scent of Oud.
26 January 2026
Reply from Truegrace
Thanks for the feedback. Glad you love our soaps!
Body wash and moisturiser
Scent 68. They, thankfully, smell exactly like the diffuser and room spray. Couldn’t be happier with the scent.
26 January 2026
Reply from Truegrace
Thanks for sharing your feedback. Portobello Oud is one of our faves too!
I've been ordering from True Grace for…
I've been ordering from True Grace for years and have had consistently great, fast delivery. Each product is beautifully presented and a joy to open and use. The scents are unique and complex. I just love them. Thank you True Grace!
26 January 2026
Reply from Truegrace
thanks for the positive feedback Wendy. Great to hear you're a fan of our scents!
Gorgeous smelling home spray!
Nothing to say, just beautiful products and efficient delivery! Thanks!
23 January 2026
Reply from Truegrace
thank you for the great feedback. Glad you like our room sprays
Reply from Truegrace
Thank you for the great feedback Paul
Best diffuser
I've been buying the oud diffuser for a few years and it's just amazing. The quality is consistent and is the longest lasting diffuser I've found regardless of price.
22 January 2026
Reply from Truegrace
Thank you for the positive review
Great products
Great products, reasonably priced and always delivered promptly. Definitely recommend!
5 January 2026
Reply from Truegrace
Thank you for the great feedback Lucy
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