Truegrace Reviews 144

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, noting the unique and long-lasting fragrances that effectively fill rooms. Many appreciate the elegant presentation and packaging, making the items ideal for gifts. The delivery service is frequently highlighted as prompt and reliable, with many consumers receiving their orders sooner than expected. However, some customers also noted issues with product design, specifically regarding bottles without dropper systems, which made them difficult to use with certain diffusers. A few people experienced delivery delays and difficulties with the courier service, leading to unreceived packages.

What people talk about most

Product

Reviewers consistently express high satisfaction with the products, praising their excellent quality, unique,... See more

Quality

People report positive experiences with quality. Customers consistently praise the excellent and consistent... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent and prompt... See more

Order

Users describe positive interactions with order. Customers consistently praise the ease of ordering and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been loyal to this "92" body lotion for several years now, ever since I first discovered it in Hong Kong. Back then, it was a hidden gem amongst beauty brands. What truly captivates me is... See more

Company replied

Rated 5 out of 5 stars

I placed a small order of True Grace products which arrived within a couple of days. Room diffuser refills of my favourite fragrances. I like to have different fragrances in different rooms and my fri... See more

Company replied

Rated 5 out of 5 stars

I bought the Black Lily reed diffuser refill after smelling it at a friends house. It is an amazing scent and super long lasting! I went away on holiday for 10 days and when I got home and walked thr... See more

Company replied

Rated 5 out of 5 stars

Tried the Wild Mint diffuser for the first time to help with the whiffy under sink cupboard in our new kitchen. What a difference! Definitely the “strong fragrance” promised and as replacing the sink... See more

Company replied


Company details

  1. #60 of 85 best companies in Candle shop

Written by the company

Makers and purveyors of fine perfumed goods, toiletries and dining candles. All our products are hand-finished in our carbon-neutral factory utilising age-old techniques and sustainable ingredients & packaging. Founded in 2003, we remain an independently owned business.


Contact info

4.8

Excellent

TrustScore 5 out of 5

144 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I haven’t received my package of True…

I haven’t received my package of True Grace diffuser oil. You took payment of £75 on Monday 23rd February. I have been at home every day so I’m not sure why there has been a delay with the delivery.
If your delivery company can’t deliver it to me, please will you refund me the £75. I’m disabled and unable to drive to a pick up point.
Lindsey Shardlow

23 February 2026
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Reply from Truegrace

Thanks for taking the time to leave a review and sorry to hear you hadn't received your parcel. Our customer services team have been in touch to offer a replacement or refund. If you have any issues in the future, our customer service team are on hand Mon to Friday 9am to 5.30pm to help with these kinds of issues. Just email us at enquiries@truegrace.com. Thanks

Rated 5 out of 5 stars

English garden

Amazing fragrance love this one , have purchased numerous times, loving the options of refills

19 February 2026
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Reply from Truegrace

Thank you for the great feedback Janice. Glad you're a fan of our English Garden scent, its one of our favourites too

Rated 5 out of 5 stars

Great company, beautiful fragrances

I love this company and regularly buy both candles and diffusers. Gorgeous scents that fill every room in my house. Visitors always comment on how lovely my house smells.

26 January 2026
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Reply from Truegrace

Thank you for the great feedback Catherine

Rated 5 out of 5 stars

Body wash and moisturiser

Scent 68. They, thankfully, smell exactly like the diffuser and room spray. Couldn’t be happier with the scent.

26 January 2026
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Reply from Truegrace

Thanks for sharing your feedback. Portobello Oud is one of our faves too!

Rated 5 out of 5 stars

I've been ordering from True Grace for…

I've been ordering from True Grace for years and have had consistently great, fast delivery. Each product is beautifully presented and a joy to open and use. The scents are unique and complex. I just love them. Thank you True Grace!

26 January 2026
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Reply from Truegrace

thanks for the positive feedback Wendy. Great to hear you're a fan of our scents!

Rated 5 out of 5 stars

Best diffuser

I've been buying the oud diffuser for a few years and it's just amazing. The quality is consistent and is the longest lasting diffuser I've found regardless of price.

22 January 2026
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Reply from Truegrace

Thank you for the positive review

Rated 5 out of 5 stars

Great products

Great products, reasonably priced and always delivered promptly. Definitely recommend!

5 January 2026
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Reply from Truegrace

Thank you for the great feedback Lucy

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