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Trueluck Casino 

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Rated 5 out of 5 stars

Trueluck is a great online casino with a smooth and user-friendly experience. The games load fast, the platform feels reliable, and everything is clearly laid out. Payments are quick and hassle-free,... See more

Company replied

Rated 1 out of 5 stars

I asked then several times to close my account for a lifetime. Everytime they pushing me to play more. I dont anderstand the rules, if i want to close My account for a lifetime because i gamble mor... See more

Company replied

Rated 4 out of 5 stars

I like trueluck casino because thwy have many slot games to play and they give some small bonusses sometimes by collecting points. Not all casinos have that and that is just the small thing people lik... See more

Rated 5 out of 5 stars

U can trust Trueluck casino, the withdrawel is fast and the communication is very good. A lot off nice games and i recommand this casino 100%

Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gambling house

Written by the company

Welcome to Trueluck Casino, where real fortune begins! Whether you’re chasing big wins on slots, testing your strategy at online casino tables, or enjoying live dealer games, we’ve got it all. With over 10,000+ games, top providers and a €4,000 + 175 FS welcome bonus, your adventure starts now. Enjoy fast, secure withdrawals, crypto payments, and VIP rewards that take your gameplay to the next level. Licensed and trusted, Trueluck delivers fair play, non-stop action, and endless chances to win. Join Trueluck Casino today and play big!

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Breach of guidelines

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Rated 1 out of 5 stars

Formal Request for Outstanding Refund – €7,537 Remaining Balance



I would like to share my honest experience and formally request clarification regarding the outstanding balance that remains unresolved.

I became involved with TrueLuck Casino while residing in the Netherlands. To the best of my knowledge, your platform has been offering gambling services to players in the Netherlands without holding a valid licence issued by the Dutch Gambling Authority (Kansspelautoriteit).

In total, an amount of €22,480 was deposited. After extensive communication efforts and discussions involving both parties, I received a partial refund of €14,928.60 in February. However, an outstanding amount of €7,537 still remains unpaid.

For several months now, my attempts to obtain further clarification or resolution have unfortunately remained unanswered. Emails have not been responded to and no meaningful update has been provided regarding the remaining balance.

Considering the circumstances, I expected that this matter would be resolved fully and appropriately following the earlier partial refund arrangement. I therefore kindly request confirmation of when the remaining outstanding amount of €7,537 will be returned.

Furthermore, I would like to inform you that I am already in contact with relevant European supervisory authorities, including the European Banking Authority (EBA), the European Central Bank (ECB), Europol and the European Anti-Fraud Office (OLAF). I trust that all financial and regulatory obligations have been properly fulfilled. It is now up to your organisation how you wish to proceed with this matter.

My clear preference is to resolve this situation properly and amicably without further escalation.

I kindly request written confirmation regarding the status of the remaining refund as soon as possible.

Yours faithfully,

25 April 2026
Unprompted review
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Reply from Trueluck Casino

Dear Jonathan,

Thank you for sharing your detailed experience. We truly understand how important clarity and timely communication are, especially when it comes to financial matters, and we’re sorry to hear how concerning and prolonged this situation has felt for you.

We appreciate you outlining the timeline and the steps already taken, including the partial refund received. We recognize that the remaining balance is a significant point of concern, and we understand your expectation for a complete and transparent resolution.

To ensure your case receives the attention it deserves and that all relevant details are properly addressed, we kindly encourage you to continue the conversation directly with our support team. Please reach out via email at support@trueluck.com

Best Regards,
Trueluck Team

Rated 1 out of 5 stars

Scam

This is one big scam casino.
They don’t respond on e-mails for closure.
Trying to close my account for weeks.
People should be warned!

24 April 2026
Unprompted review
Trueluck Casino logo

Reply from Trueluck Casino

Dear Player,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear how frustrating this situation has been for you, especially when trying to close your account. We understand how important timely communication is, and we regret that your expectations have not been met in this regard.

Your feedback is taken seriously, and situations like this are never the experience we aim to provide. There may be certain processes or verification steps that can occasionally take longer than expected, but we fully appreciate how this can feel from your perspective.

We would really value the opportunity to better understand your case and assist you further. Please reach out via email at support@trueluck.com

Best Regards,
Trueluck Team

Rated 1 out of 5 stars

The casino sucks

The casino sucks.
The casino sucks. I cannot play pragmatic play, it almost never works. That's not even the worse part.
They say withdraw requests can take up to 48 hours before handled. I made a few requests. The first one went trough very fast, like 2 hours. Last week I made a few withdraws with more money. Now it's way over 48 hours and it is still not transferred to my bank account. I am asking how long it takes, the only respons is that they are taking care of it and the progress is going on. That was a few days back and they still say it all the time, there is no change. It really sucks to wait so long for money I won fair.

13 April 2026
Unprompted review
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Reply from Trueluck Casino

Dear Player,

Thank you for sharing your experience with us. We’re genuinely sorry to hear about the difficulties you’ve encountered, both with game availability and the withdrawal timing, as we understand how frustrating this can feel.

It’s especially concerning to hear that certain games have not been functioning consistently for you, as well as the contrast in withdrawal processing times. While some transactions may be completed more quickly, others can occasionally require additional time, which can understandably lead to uncertainty—particularly when updates feel repetitive or unclear.

We truly appreciate you bringing this to our attention, as your feedback highlights how important clear communication and a smooth experience are. We would welcome the chance to look into your situation more closely and provide further clarity.

Best Regards,
Trueluck Team

Rated 1 out of 5 stars

Scam

Sending multiple e-mails for closure they dont respond to that. It’s all SCAM!
People should not play here!

10 April 2026
Unprompted review
Trueluck Casino logo

Reply from Trueluck Casino

Dear Player,

Thank you for sharing your concerns. We understand how frustrating it can be when you feel that your messages are not being responded to, especially when you’re trying to resolve an important matter.

We genuinely appreciate you bringing this to our attention, as communication is a key part of any player experience. At times, responses may take longer due to various factors, but your experience is important and deserves proper attention.

We would truly like to understand your situation better and ensure your concerns are clearly received.

Best Regards,
Trueluck Team

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