AVOID THIS STORE! Terrible customer service and double-charging issues. I had an awful experience with Truetosole and strongly advise everyone to avoid them. I placed an order and paid for it f... See more
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See what reviewers are saying
Neat experience! 👌 I’ve ordered a pair of Yeezy 350 Black/Red. Nice packaging, seems authentic compared to similar models, shipment around 2 weeks, EU delivery, quick and on point response from... See more
they do not pay invoices as they should - debt collection procedures will be needed now. As of to every client that reads that, I advise you to not buy on TTS Site. If anything changes about my si... See more
Best place to visit in Hungary for sneaker-enthusiasts. The staff was really friendly and helpful and the variety of items were extraordinary. I have never seen any sneaker resell store in t... See more
Company details
Written by the company
The number one limited sneaker and streetwear store & webshop in Hungary and in Romania. 100% authentic products with fast global shipping.
Contact info
Petőfi Sándor utca 17., 1052, Budapest, Hungary
- +3617004022
- support@truetosole.hu
- truetosole.hu
2.4
Poor
199 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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The respone of the emails took to long…
The respone of the emails took to long i have to wait to long until delivery + i wanted to send back an item didn t find how .......
4 July 2024
most disappointing experience with…
the most disappointing experience with an online store and not only that.
initially I went to the store in Bucharest and the employees had a horrible attitude, I wanted to buy from them, but I changed my mind when I saw that the employee there refused to bring me a size to try on, saying that she would only bring it to me if I bought it. totally unacceptable. I left the store disappointed, but I had hope in the website, where I received the defective product, wanting to return the product, I waited a long time for my email to be answered. In the end, after insisting and complaining, I managed to get my money back. I do not recommend this store.
4 July 2024
Our experience
Our experience was great. We went to visit on a really hot day and the tempature inside the store was perfect. The prices were also good compared to other stores in the city. The employees were really helpful and kind.
14 July 2024
Unprompted review
Updated review
It was a mistake to order from them. I did ordered some products (Nike air force and some accessories) on 19 June and so far I have only received e-mails from them apologizing for the delay. Now I want to cancel the order but it is impossible to communicate because they not respond to e mail or by phone.
True to Sole also have a store in Bucharest but the staff from the store cant do nothing!
Later edit: they refund me in a very short while after this review with apologies for the delay due to the fact of employes holidays.
Maybe i will try a new order in autum.
11 July 2024
Unprompted review
A disaster store opening in Bucharest!
3 November 2023
Payout Delays
Sad to see that promises are NOT kept and payouts are connected to unexpected waiting times. Eventhough same day payment was promised... Dissapointed and wont do business again
10 November 2023
Unprompted review
Amazing Quality
Is the greatest site i ever met in my entire life
The products are amazing and the staff is kind and respectful
9 October 2023
slow shipping
6 August 2023
I found what I was looking for
3 August 2023
Excellent shop
Great experience and support. Very prompt responses to emails and very kind staff willing to help with purchase and answear to the questions. Will buy again from TTS.
6 August 2023
it was a great experience
2 July 2023
Very good site
6 June 2023
Unprompted review
Neat experience
Neat experience! 👌
I’ve ordered a pair of Yeezy 350 Black/Red. Nice packaging, seems authentic compared to similar models, shipment around 2 weeks, EU delivery, quick and on point response from support team via email regarding my order and delivery statuses.
So yea, worth a shot for sure, cheers! 🤙
27 April 2023
Unprompted review
Please don t order form here
Please don t order form here, it s a big scam. I ordered and paid by card one month and a half ago and they haven t send me my sneakers. They don t answer my phone calls and emails!!!!
18 April 2023
Unprompted review
Jordan 4 craft are FAKE
Jordan 4 craft are fake. From the box to the materials to the small details (yellow part from the laces have 5 instead of 9 holes). They say they’re legit but they aren’t. Don’t buy from here.
31 March 2023
Unprompted review
Reply from True to Sole
Dear Cosmina, we sell 100% authentic products only. Most probably you ordered a GS (Grade School) size product (size 40 or under). These products comes in different box, and with different details (like the numbers of the holes) as you wrote yourself. If you're not happy with the product, you can send it back in 14 days, please contact us on our phone number: +3617004022 or via email: support@truetosole.hu
Best regards,
the TTS team
The products are fake
I ordered a pair of jordan 4 military black and they are FAKE
14 March 2023
Unprompted review
Reply from True to Sole
Dear Smaranda, we guarantee that you will only find legit and authentic sneakers at True to Sole. Our experienced team inspects each shoe that arrives to us before appearing in the store and on the webshop. This process makes sure only authentic sneakers are available in our selection. A True to Sole Authenticity Tag is attached to all sneakers purchased in our store and on our webshop. This proves that the sneaker has passed the legit check of our team. If you're not happy with the product, you can send it back in 14 days, please contact us on our phone number: +3617004022 or via email: support@truetosole.hu
Best regards,
the TTS team
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