Truffle & Paw Reviews 357

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Evaluating 130 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, including items not being received or arriving much later than expected. People also frequently experienced problems with the delivery service, noting that tracking information often showed items had not been handed over to the postal service even after dispatch notifications. Reviewers were also dissatisfied with the company's response time and found it difficult to contact them, with emails and messages often going unanswered. However, some customers also mentioned that the products themselves were of good quality and that the tags were lovely. A few other people also felt that the delivery was quick and as advertised, with their orders arriving within a week.

What people talk about most

Order

Reviewers highlight negative aspects of order experiences, with many expressing significant dissatisfaction.... See more

Delivery service

Consumers express significant dissatisfaction with the delivery service. Many report extremely long wait... See more

Response time

Users describe significant dissatisfaction with response times, frequently reporting a complete lack of... See more

Product

Customers had ambiguous experiences with product. Many reviewers praised the product's quality, describing... See more

Customer communications

People report negative experiences with contact, consistently expressing frustration over the lack of... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered once before and was happy but placed an order on 28th December 2025 and now on 16th January no information on when I can expect delivery. Have sent messages via the website and no response. Wa... See more

Rated 1 out of 5 stars

Never received my silicon dog tag Reached out to support and got no response Highly recommend another trader like messipup who supplied tag in 2 working days Raised chargeback via bank and reci... See more

Rated 2 out of 5 stars

Items finally arrived after my first review. Lovely items but very disappointing that the company did not respond to my emails and did not keep to the promised delivery timelines. Truffle & Paw - yo... See more

Rated 1 out of 5 stars

Same experience as everyone else. Ordered on the 25th July, website said it would be dispatched within a week. I received an email saying the tag had been dispatched on Saturday but it still not deliv... See more


Company details

  1. Pet shop

Written by the company

The Innovative Dog Brand Combining contemporary design with elegant functionality, our customisable dog ID tags are made from 100% silicone and come in a number of stylish colours and shapes.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 6% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I have now been waiting for 8 days for…

I have now been waiting for 8 days for my order, I have emailed querying its location and have not even had a response to my email. Very poor customer service and still no delivery!!

21 June 2024
Truffle & Paw logo

Reply from Truffle & Paw

Thanks for the feedback Paul. We do think your review is slightly harsh, you emailed on Sunday evening and we replied on Monday (first working day). As explained, your order was despatched last week, and likely was delayed due to the election post which is unfortunately out of our hands. To apologise for the inconvenience we already refunded your second tag and offered to send a replacement, though can see your parcel has now been delivered. In light of this, ‘very poor customer service’ seems a bit unfair!

Rated 5 out of 5 stars

I purchased a mango coloured hexagon…

I purchased a mango coloured hexagon tag. The process was easy to follow and the writing is really clear and easy to read. Much better than the metal tag I had previously. Slightly more bulky than I imagined but light weight and appears robust. Time will tell.
I love the colour.

29 May 2024
Rated 3 out of 5 stars

I gave our contact details phone number…

I gave our contact details phone number ! Was not included on the disc
Also no tin delivery as promised as out of stock x was a gift

29 May 2024
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Reply from Truffle & Paw

Hi Jennie, thank you for your feedback.

Sorry to hear you that you were not fully satisfied with your order. We have double checked your order and there is no record of a request to add a phone number on your tag. All tags are designed by customers and we can confirm we engraved an exact match of the details you had requested, which didn't include a phone number. These details are confirmed to customers during the checkout process and via email once the order is placed.

As a gesture of goodwill, we'd be more than happy to send you a new tag - please email us the details you would like included to hello@truffleandpaw.com

Unfortunately we are out of our promotional free tins, however each customer that has placed an order has been notified that they will be given the chance to claim one completely free of charge once they are back in stock.

Rated 5 out of 5 stars

Just AMAZING!!!🤩

This company and tags are just Amazing.. I had a problem with some of the details on the tag. I emailed and it was all sorted, delt with and sent out all
In super quick time. Very impressed, highly recommended and will be buying again soon. Thankyou very much.

8 May 2024
Rated 5 out of 5 stars

This tag is an absolute delight

This tag is an absolute delight. I picked orange so you could definitely see it and I just love it. I truly hope the writing remains clear as that would be the only thing that would knock a star off. Time will tell, but right now I am thrilled.

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely loved the dog tag

Absolutely loved the dog tag, but it annoyed my dog and he kept putting it in his mouth as it hung down quite low and now it is split already, we have only had it two days, we usually have the metal ones but loved the look of your tags, so looks like we are back to the metal ones 😟
Since I wrote this review the company have been in touch and offered a replacement or full refund, as I like the tags I have accepted the offer of a new tag with a smaller ring so he hopefully won’t be able to get to it to chew it, certainly worth a try, can’t fault the customer service, fingers crossed it works, thank you ☺️

25 March 2024
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Reply from Truffle & Paw

Thank you for your feedback and so sorry to hear you've had issues. We did spend a lot of time making our tags durable, but unfortunately they are not fully chew-proof. We would highlight that metal tags can however damage teeth, and plastic tags will splinter if chewed. If you are not 100% satisfied with your order we're more than happy to replace it with a smaller attachment to reduce the hang, or offer a full refund.

Rated 5 out of 5 stars

Great quality product and efficient delivery.

Saw the product on social media and decided to chance my luck as previous metal tags had eroded and broken off from my dogs collar.
They arrived and I can instantly see how durable they are. The ability to personalise everything on there from fonts and pictures in a choice of bright colours too, makes it easy to capture your own pet easily. Really pleased with the tags, thoroughly recommend!

15 March 2024
Rated 4 out of 5 stars

Fast delivery and good product

Fast delivery and good product. I just thought writing was a little small but you may be able to increase size when ordering . I thought they would size it better , but all in all a good product

14 March 2024
Truffle & Paw logo

Reply from Truffle & Paw

We're so sorry to hear you weren't 100% satisfied with your order. We hope the personalisation tool gives a good representation of the final product, but in any case where you are not happy we can replace your order for you with amended text. Thank you for your feedback!

Rated 5 out of 5 stars

1ST CLASS

Absolutely first class product and customer service.
I had a wee teething problem placing order, which I raised but later figured was operator error - lol. The team responded and offered to assist me, which wasn’t necessary as I had figured out I was being silly 🤪
Order placed and then i had a change of heart re colour of tag, I messaged requesting for the colour to be amended, received a response confirming this was not a problem.
Order arrived very quickly, tag was absolutely perfect and good quality and the lovely little treat tin was a surprise.
Would highly recommend this company to anyone.

28 January 2024
Rated 5 out of 5 stars

Amazing

Wow, thank you for creating the most amazing dog tags EVER. Our Golden Retriever Bumble is a dirt magnet, she has mastered the art of homing in any dirt or puddle!! Sadly her previous tags have given in to the dirt, but these are SO good.
They arrived the day after we ordered them, the writing is really clear and they look and feel perfect.
Again, thank you and if you are thinking of ordering these I would 100% recommend you do :)

19 January 2024
Rated 5 out of 5 stars

Quality Dog Tag

Easy to order. Full personalisation was uncomplicated to do. Really good quality materials used. As described. Pleasing to look at. I’d think it will stand up to being worn daily and not become faded

18 January 2024

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