Truffle & Paw Reviews 356

DO NOT USE…. I ordered a collar, I waited over 8 weeks for it to arrive. No emails of updates or apologies that it was taking longer than expected. Then when it finally arrived it was wrong. I emailed 10 times for them just to ignore every message. Disgusting service and customer services. I ended up having to cut my losses and throw it away. DISGUSTING, HORRIBLE COMPANY

Order not received despite them sending out a tracking code for Royal Mail which Royal Mail have never received. Failed to respond to 3 emails. Clearly a scam, wish I’d read the reviews first. Contacted my bank for money back

Item has not arrived and sent several emails. DO NOT ORDER FROM THIS COMPANY.

Same as everyone else. Ordered two weeks ago and tag hasn’t arrived. Was told it would be in a week. No way to contact them. Off to Timpsons tomorrow for a dog tag. Should have done that in the first place. This website is effectively theft. Shocking.

Again like everyone else I have ordered and not received my order. 3 emails and no reply Sad to say this website is a scam they need to be reported

Avoid! Order placed and paid for 8 weeks ago, no reply to 3 emails querying order status. No item received, no refund received.

Ordered middle of August and still not received it very disappointing customer service is terrible as I have reached out and no response…..

I placed an order at the end of August, payment was taken on the next working day but, nearly two months later, the goods have not been delivered and there has been no response to communication. Swindlers.

The items ordered never arrived, Truffle and Paw do not reply to any messages.

Do not order from this company. Disgusting service. Exactly the same as other reviews I’ve read. Ordered over 8 weeks ago. Item never received, multiple emails and no response. Finally received a shipment email, but Royal Mail yet to receive. They have effectively stolen my money. Will be reporting.

Update, still shocking company. Claimto have despatched at the end of September with Royal Mail, but Royal Mail have not received it. This on top of an unacceptable delay from order

DO NOT USE THIS COMPANY

Awful custom service!!! Do not use this company a complete rip off you won’t receive the item you’ve ordered and then when you try to contact the company your emails are ignored!! Waited two months for the item to be delivered and still nothing received and I can’t get a refund as the company ignore any complaints.
This company needs to be shut down!!!

If I could give a 0 stars I would! PLEASE DO NOT ORDER FROM THIS COMPANY.
I placed an order for two dog tags on the 9th September 2025 and I have still not received my order. I have tried contacting them five times through their website and email address on the website and I have not received a single response! There is no phone number on the website to call either.
PLEASE DO NOT ORDER FROM THIS COMPANY.

UPDATE -

My name tags have just arrived since ordering from the 17th September. Great quality again. Such a shame this whole experience has let the company down. I am grateful to have received them 🙏🏼

AVOID!!!

Used this company previously and couldn’t have recommend them more as the tags are great quality.

Needed to order more so I bought them again. Same as everyone else 3/4 weeks later no replies, no tags nothing. Just taken the money out. It’s disgraceful. What used to be a really good company that I recommend to people to now stealing peoples hard earned money and not fulfilling orders is disgusting. This site/ company needs removing to stop other poor people being scammed.

Should have checked reviews but as I used them previously I thought they were okay. Clearly not!!

Similar to other reviews, we order two tags over 3 weeks ago and they haven’t moved to in transit stage yet. Tried contacting the company via email twice and via Instagram, no response. Avoid

Ordered a tag over 5 weeks ago and it still has not arrived. No response from their customer email email address, would not recommend ordering from this retailer.

I’d like to give 0 stars but unfortunately I can’t do that. I ordered 2 tags from this company on 14th September. Say they dispatched it on 29th. Looks like Royal Mail hasn’t even received it. I’ve emailed, messaged on instagram but no reply. Just like all the other reviews on this site. So wished I’d read these before ordering. I feel this must be a fraudulent company and will now report them. PLEASE DO NOT ORDER FROM THIS COMPANY!!

Order now taken over 3 weeks, I have moved house and they have not replied to my email about that, have had a despatch notification but the tracking link shows its not in the system. Terrible communication, slow order, there is a company on Not on the High Street selling them too, just ordered and got quick delivery and was cheaper! I wish I had read these reviews earlier.

Ordered on 4.9.25 2 x dog tags. According to website there was a 1 week delay. Emailed twice with no response, but got a shipping email on 29.09.25. It's nearly 2 weeks since 'dispatch' (10.10.25) and the item has not yet been scanned by royal mail suggesting that it hasn't been dispatched and that they sent me a dummy dispatch email after my 2nd email. Completely unacceptable service and one I will not be repeating. 7 days for them to deliver or will lodge a chargeback.

I ordered one tag from this company 3 weeks ago and still no product. They don’t respond to emails or even have an automated response. I also received an email saying my order had been dispatched, but Royal Mail hasn’t received it.
It feels like a scam, because the potential delay in receiving your order is only detailed either if you actively click on ‘shipping conditions’ when you’re at the checkout on their website (which I didn’t think to do as did not think it would be an issue) or via email once you’ve paid for the product. My email stated it would take approximately one week to process my order… I’m yet to receive it or receive any response to emails or a shipping update.
There seem to only be a few good reviews for this company this year, the majority of reviews - even 4star - make mention of poor customer experience and delays receiving their orders. Perhaps if they actually listened to and communicated with their customers, were transparent at the point of purchase, or just had a better business model, they wouldn’t have so many bad reviews.