TruHearing Reviews 20

Wow. I guess looking here I’m an outlier as far as my experience with TruHearing, but I couldn’t be happier. I’m a couple hours’ drive from anyplace that can provide audiology services and hearing aids, so finding one that would actually come to my home was a godsend. Martin Case has been here three times now - once for the initial exam, once to deliver the hearing aids he helped me choose and get me setup, and one more visit today to make some post “install” adjustments - hearing aids are a new experience for me so I needed some changes made. He’s been very good about communication and support. Especially if you’re like me - I’m not as young as I used to be and driving 100 miles in aggressive traffic to visit an audiologist is really something I’d rather avoid if possible - I’d suggest investigating TruHearing. Martin and TruHearing have saved me a lot of long-distance driving and hassles and now I can hear better again. I have absolutely NO complaints.

SHIPPING

This company ONLY ships to
USA , CANADA , AUSTRALIA

NO EXCEPTIONS... silly if you ask me !!

The batteries that come with are in a pack that no one in our household can open without cutting up fingers, using knives, scissors, short of a blow torch. It took a few days to get 1 battery out after much blood. Also, you need to be careful not to force open the packages or you will have all these little batteries scattered on your floor.

Please, please, please put these batteries in easier to open plastic. I write this on behalf of my 80 plus year old mom. Please. Thank you.

Tru Hearing administers my hearing aid insurance as contracted by HealthNet. I have been trying to purchase Oticon Intent 1 hearing aids from Tru Hearing for months. One month they tell me they are covered, the next month(and now) that they are not covered as they are "Preminum Technology". Hogwash. These aids have been on the market for a 1 1/2 years! Tru Hearing tells me I have to go to one of their outlets to obtain pricing. So unfair to the consumer. No transparency in pricing to provide consumers an essential health service, as prescribed by my doctor. Won't even provide me, the insured party, with a price. Have paid thousands for insurance and now it will not cover me. Tru Hearing has treated me horribly.

Audiologist was great, customer service, not so much. I have had problems with my devices since I first put them in, in July 2025. My left ear cannot hear much through the device unless I place my finger under the earlobe and press, then hearing is great! My right ear is all over the place. Some days it’s great but most days it sounds like I am in a tunnel, and when I leave my house, I am better off without them. I tried to get my final follow up visit but the customer service rep. Would not set one up for me and told me to go to walk in service. Were they a good price? I can’t say. They did not provide me with a detailed invoice with my savings shown. If I did not have insurance, I would not have gone to TruHearing. I think they have a poor choice of hearing aids and bad customer service.

One star is too high a rating. These clowns are worthless. Forced to them by shit Cigna and they collude to ignore you and provide zero care and zero benefit you are supposed to get. I'm so ure Cigna Healthspring and Tru-Hearing split the proceeds collected from Medicare for care and service they never provide. I urge all who have been screwed to file complaints.

Having gotten my hearing aids from TruHearing (via my health insurance company) about a year ago, I can advise you to *avoid this company* like the plague. Their "customer service" will give you a lot of excuses but no real help if you have issues with their hearing aids. I am out a couple of thousand dollars because of this and am now in the process of finding alternative hearing aids. Again, *DO NOT DO BUSINESS WITH TRUHEARING*. *They are UNETHICAL*.

Truhearing has been great, up until the billing came in to play. The local director, Tana, goes above and beyond every time. Location is convenient, the receptionist, Maura, is great too. All of my inter actins with them have been great.
When I got my aids, Tana explained everything in great detail, and had an amount I owed, based on what my insurance, Anthem, would pay. My out of pocket was to be $2890, which I paid in full in late September. According to Anthem, the bill was originally rejected because it needed corrections from Truhearing and was sent back. The corrections were made, and Anthem paid Truhearing $865.63 in December. Per Anthem, this means I overpaid that same amount, and am due a refund from Truhearing. I have called and spoken to 5 or 6 different people, and am told they are “looking into it” every time. Finally, I filled a BBB complaint, and opened a dispute on my credit card. They responded to the BBB with a reply that made absolutely no sense. My credit card is currently working on the dispute.
I would have given Truhearing 5 stars, had this problem not come up. I would have recommended the company to everyone that asked where I got my hearing aids. This type of business practice, keeping money that isn’t theirs is very dishonest . I am due a significant refund. Due to this hassle, when it’s time for new hearing aids, I will go elsewhere.

Wish I had some reviews first. I returned to the office where I received them after 2 weeks and said that I noticed no benefit to my hearing. I would wear them in various settings e.g. watching tv, talking with friends, in a restaurant and halfway through I would take them out and noticed zero difference. The office I went to supposedly reprogrammed them and I tried again for 4 more weeks. They were worthless. I chose TruHearing because my insurance covered them. I now have Rexon from Costco and immediately realized how poor the TruHearing aids were. What a difference.

If I could give them less than 1 I would. I have been calling and calling. My insurance referred me to them. I have my appointment and ordered my hearing aids. Now they won't call back to say how much they are paying if any. This company stinks. Had to wait forever for them to call me and give an appointment. I would be better off getting my hearing aids somewhere else. How do they stay in business? I have filed a complaint with BBB.

This is my first experience with TruHearing and I haven’t felt this helped in a very long time and I am very thankful for Elizabeth’s helpful support, patience , kindness and professionalism .
Thank you Elizabeth
And Best of Health
Always

After much encouragement my 98 year old mother with severe hearing loss agreed to get the TruHearing aids. As a retired medical worker who has worked with patients who wear hearing aids these are not user friendly. The plastic is stiff and Mom doesn't have the dexterity to get them in her ears. When my brother who she lives with attempts to put them in, they fall out. They are rigid and have a plastic protrusion that doesn't fit in the ear! Thanks to Medicare "Advantage" product for taking advantage of people with medical needs through cheap product lines instead of affordable

I used TruHearing because of my insurance company. I feel like it is a rip off. I chose their premium hearing aids. I have had hearing aids in the past so I know what they are supposed to be like. The TruHearing I got were terrible. Premium cost for old technology. Their “premium “ line is pure junk.

BUYER BEWARE!! These guys are CROOKS! If you get hearing aides from this company, you better hope the product is the correct one - even if the incorrect model you purchased was the one their rep told you to get. They do NOT offer any reimbursement, exchange or offer any help whatsoever. I now have no choice but to go to my state's attorney general's office with a complaint. Don't make my mistake!

This co is a rip off, Costco has the same thing for 1595.00.
I made the mistake of not returning them within the 60 day refund because I thought it was me but soon realized it was the product and too late to return them. They are way over priced,CheckEbay they are a dime a dozen there.

Bought some true hearing aids about 6 weeks ago. no 312 hearing aid battery size. Notice batterys not lasting very well at all. Checked with my battery checker. It is a button cell checker. All the batterys they sent check bad. Called them to complain. they said could do nothing about it. You suppose to get 3 years of batterys. now not only have to pay for high cost of hearing aids now have to buy more batterys. I would not recommend them. Service is very bad

I purchased the aids in August of 2024. Went for a check up with my doctor which included a hearing test. While there I requested a test with my aids. The results of the graph showed there was no improvement. I contacted the provider requesting a refund since the aids did not work for me. I was denied because I had missed the 60 day window for return which would have been in October 2025. My annual test was in January 2025. I went through BBB. Truhearing still refused to refund my money even though I had provided proof that the aids were not working. So I am out over $2000 and will be buying new aids from a different vendor.

Fellow up my last review. After the repairs, my hearing aids are not pair with each other. Truhearing made another appt for me. I visited the provider Galco hearing this(3/13/24) afternoon,. The hearing tech told me the appt is for a new hearing aids, not for repairs and he was not able to do it today and made another appt for me to get my hearing aid fixed. I need to drive 18 minutes and do another visit That is the kind of services you get from truhearing. They are careless or did it on purpose so they can get an appt for repairs. They take advantage of my health insurance-devoted as all the hearing aids visits is covered and paid by devoted. so they do not need to spend a penny for warranty services.