Trulytravel Reviews 

We are writing on behalf of a hotel. What happens here is fraud. We advise every guest not to make bookings. They provoke the cancellation on the part of the hotel and then tell the customer ‘the hotel has cancelled’ and, as it seems, keep the money paid by the customer.

KEEP YOUR DISTANCE!

Paid for a family holiday in the Canary Islands. Received a phone call a few days before we were due to travel to say the hotel and transfers had been cancelled but we could still use the flights! I was told I would receive a refund in 7 days and so booked another hotel myself. My children were so excitedfor their first plane ride. I am still yet to get a refund on the hotel and this was over 2 years ago. They do not respond to emails anymore. Heaven knows if I will ever get the money back. TTA100038 14th July 2022!!!!

Booked to go away April 2020....then Covid hit.....I've been fighting ever since to get my refund of £5000 we are now in March 2024 and can't even get an answer to a call or email.....not sure where I go next

Just want to pass this on .I started trying to get a refund of £1475 last September got nowhere so back in May started court proceedings very easy to do it Cost £80 I won the case and finally have been refunded in full plus the £80court costs so don't give up and good luck 👍

I booked my hen do through Teletext and received Atol certificates etc. They took an extra £500 out of my account when I paid for my holiday and then, when we arrived in 2021, they had cancelled our hotel and we had to pay again on a credit card. When we got back, Teletext had changed over to Truly Travel and we went through the entire process many times to try and get our money back! They've stopped replying to emails months ago! The last email implied that they were close to giving me a refund however there was a dispute about the amount I am owed! My evidence is there and I need my money back. Does anyone know what we are supposed to do next?

still waiting for a reply for refunds since 2020 / 2021
we have tried... Travel Trust Association... who were backing these like abta, Atol

Truly travel who have taken over from teletext who went into liquidation, still haven’t refunded me for my holiday I booked in December 2020 for departure March 2021. I’ve lost count of how many times week after week after week of calling for an update for them to tell me call back next week. It’s 2 years 2 months since I paid nearly £5000. This was saved over a long period of time and is a lot of money for me. What with the cost of living crisis I could really do with my refund. Which is all I’ve ever asked for.

AVOID liars and thief’s . They took my money knowing full well there was never a hotel transfers booked . I put in a atol claim and still received nothing ! They hang up on you. What’s the point of atol it means nothing . Small claims court it it then .

Have had the same experience been waiting since may 2022 for refund,now taking them to a smalls claim court 🤞🏻

I have emailed and even spoke on the phone to the TTA and I was told that I was going to be refunded, I was told this “lie” back in April.
I booked a holiday package to malta October 2021 and when we arrived at the location, we were told that teletext cancelled our holiday 1 day before. We were never informed of anything it was 10pm we were scared and hungry. We had to then pay for another hotel and never got refunded for the one teletext cancelled. And now I see a message from TTA saying that I’m not eligible for the refund.

You have to take them to court within 6 years or you legally won’t have a case. I can see people still trying to get their money back after many years. As soon as they are challenged they will pay up.
Do it asap.

Please see below.

Booked a holiday to Egypt in September 2021 at a cost of £1699 with teletext but was cancelled due to Covid but they did not refund me and was transferred to TTA. After completing the Covid refund form and several phone calls and emails with false promises by TTA, I decided to take them to court. Sent letter before action with no response and so went through the gov.uk website and paid £115 in court fees to start legal action. TTA then refunded me in full along with the £115 I also paid for the court fee with a small amount of interest as well. I would recommend anyone to do this in order to get a refund.

Like most people on here my holiday was cancelled (i was due to travel Nov 2021) and only today have I received a full refund. I was told every 2 weeks I would receive a refund and nothing. It was only when I raised this with my MSP that any action was take . I would encourage anyone in this awful situation to reach out to their local MP/MSP. I hope this helps anyone as I know how terrible this experience has been.

Still waiting for a refund from the 27th June. British Airways cancelled our flights with no alternatives given so TTA said the only option was to cancel and get a full refund. I have called and emailed every week only to be lied to, hung up on . They never email or call you back . They try and get you off the phone - you ll get your money in two weeks , 3 weeks another 2 weeks , another week . They have given me two specific dates the money was supposed to be paid back to me . If anyone has any ideas on what i can do next i am open to suggestions
Update 06/02/23 I put in a claim through the small claims court and I got my money back in just over a week after they had received the claim.

We have tried since February 22 to get a refund from truly travel for a holiday that we arrived at to be told had been cancelled and we had to pay over £1600 to complete the holiday. We were atol protected but so far after numerous calls and a claim form submitted atol have failed to reply has anyone else had trouble getting a refund through atol

So same experience as everyone else when Teletext Holidays went tits up, I was told my hotel was booked but when I contacted the hotel they told me different, I rebooked my hotel myself and then went after TTA for my promised refund, waited weeks for that and had to pay my rebooked hotel on my credit card in the meantime, so I threatened them with legal action and nothing still so I paid £80 to take out a claim from the small claims court and TTA asked for 2 more weeks and were given a timeframe to pay my refund and just 3 days after that timeframe had elapsed they paid my refund into my account and also the £80 fee and 8% interest on top from the day they wrote to me telling me that I was due a refund, well worth the money and you get it back, keep every email and correspondence from that shower of a company that is supposed to protect people, bunch of liars and cheats but I challenged them and won, i also have the email address of their operations director aswell just in case, contact me if you need anything about what I did, I’m happy to discuss it, good luck.

I have had the same experience - - they also tried to get me to pay another £560 - which i refused

I contacted the hotel i was supposed to be staying at and the told me the reservation had been cancelled months ago - truly told me to go on the holiday -

in the end i booked another holiday

I am £1700 out of pocket and they just send the same email back to me every time i ask where my refund is - they have taken my bank details saying they will pay - - this has been going on for 6 months now - surely this is theft and the way they are acting is illegal - Hopefully someday soon a legal firm will pick this up and EDARA, Sridhar Kumar will get what is coming to him - HE IS THE DIRECTOR OF THIS SHAM - he deserves to be hung at the least - ruining peoples lives - horrible nasty people -
KARMA WILL CATCH UP WITH THEM IN THE END - AND ALL OF THE INCOMPETENTS THAT WORK THERE FOBBING PEOPLE OFF (SHAME ON YOU - I WOULDN'T DO THAT JOB FOR NO AMOUNT OF MONEY)

OMG where do I start. I booked a package holiday with Teletext Holidays in January 2020 for a Christmas break for me and my daughter. Due to Covid the holiday was cancelled. I spent months trying to get a refund with no joy and kept getting fobbed off. In the end I re-booked another holiday for the following Christmas 2021, only to get to booking on the flight stage, to find the the flights had been cancelled. No contact from anyone letting us know. I was distraught, with no holiday, a very upset daughter, with cases packed and no-where to go. I have now spent months trying to contact Truly Travel, and find myself in the same merry go round, still no further forward than I was back in 2020. Does anyone know where to go from here, I can't believe that this company can be allowed to do this to people. I'm out of pocket £1,250 this is not money I can afford to loose.

total incompetence at booking my holiday, went through the refund option and was informed on the 24/06/22 that I would receive my refund within 15 days. it is now the 19th September and still no refund and after many many attempts to contact them without success. i cant even get angry at anyone as nobody is there to speak to. shambles of a company

Thief's cowboys and charlatans.. they owe me £500 for loosing the contract for my holiday Accommodation had to source and pay for my own accommodation again . Impossible to contract this has been going on 6 months, time to take legal action.

I have to give 1 star just to get to write a post. The reality is I would give minus million stars.
DO NOT USE THIS COMPANY. IF YOU OWE AN OUTSTANDING PAYMENT DO NOT PAY ANYTHING.
Check your
Accommodation is actually booked and not cancelled.
If anyone has any advice on how to get money back I would be grateful.
Thanks