Trunks & Boxers Reviews 

Very good choice of high quality under garments and at decent prices.

Really great look, perfect fit, and incredibly comfortable.

Great shopping experience with Trunks & boxers
I ordered 2 Armani lounge teashirts .
It was easy to order off the website and they
Came super fast .
They also have a great range of designer underwear to pick from.
I would definatley use this company again

Unable to give 0 stars, unfortunately. Company claims that refunds are not able to be given on items that have been washed, despite the fact the products changed size dramatically following a first wash prior to wearing. Clearly a faulty item.

Buyer beware! Read their returns policy carefully. While they are not obliged by law to accept returns for underwear, the vast majority or reputable retailers do. These do not. Not a good customer experience. I will not be buying from them again.

Dependable and reliable, Trunks and Boxers have been my go to for years. They always have what I need when I need it and are always quick to respond when I need some help. Simply the best.

Very disappointed.. I purchased a pack of 3 boxers that arrived in a box that was broken, taped up & generally unacceptable to give as the gift they were purchased for. I have emailed the company on 3 different occasions now & I have had no response from them. The item looks like it’s come from a second hand shop.. very disappointed customer

Bought some Boss underwear, and they’re great! Super comfy and fit just right. The price was solid, and delivery was quick. Definitely going to shop here again for more!"

I have used this company on a few occasions to purchase Pringle Socks and Calvin Klein Boxer Shorts. As expected, you cannot fault the products but what I liked most, was that the company delivered my orders on time, every time. On one occasion, when they did not have the item I had ordered in stock, customer services phoned me and suggested an alternative product or a full refund. I requested a refund and this was made almost immediately. I cannot fault the company, the quality of the products or their customer services. And great prices as well. I will definitely be using them again.

AVOID THIS COMPANY!!!

This company is appalling and should be avoided at all costs.

I purchased some boxed underwear which was faulty but the company were not interested because the fault was detected after the first wear.

The Customer Service (Ajax) is absolutely abysmal. Robotic, does not listen and reads off a script. The company is a joke and an embarrassment. Even when the product is faulty, all he is interested in is the terms and conditions.

After advice from the consumer watchdog WHICH, I wrote to customer services informing them that they were in breach of the Consumer Rights Act 2015 as the goods were not as described, fit for purpose or of a satisfactory quality, and that I was within my statutory rights for it to be replaced. Once again, the reply was the same as all the others.

I am pursuing now with WHICH but the company should not be allowed to trade.

There are plenty of good online underwear retailers, but this isn't one of them. Save yourself a headache and shop elsewhere.

Non existent customer service 20 emails no response if you need to return an order don't use this company 🤬🤬

Bought two Armani tee shirts for £55

The items when removed from packaging had a strong smell of washing detergent and had been worn. Not great service or quality

Awful company. Tried to return unopened boxers immediately. Returns form on their website doesn't work. Emailed them the times and have had no response and they have no contact number.

RESPONSE: I emailed you three times, 4th, 5th and 10th June to 'contact' and 'orders'. The boxers are unopened which is why I was trying to return them.

Avoid at all costs , never again , very unprofessional service and poor communication , shop elsewhere New retailer and pigeon English speaking agents , Don’t bother here and do yourself a favour ,,,, seems a SCAM !!!

For my order this company's performance was outstanding. They had plenty of stock and dispatched my order the same day. The parcel was fully tracked so i knew exactly where my order was and when it would be delivered. Other companies take note, this is excellent customer service.

Service was quick and easy, however.
They have a no return policy unless they make a mistake.
After looking on their website this detail is in a small section right at the bottom and only on some product pages when you are browsing. Some products do not have that warning so just be aware.

Was hit with a customs charge (shipping to Ireland). Emailed the company. No response. Very poor customer service

This is a fraudulent site. Order never arrived and they sent me a spurious proof of delivery picture which was basically somebody's hand and royal mail did not recognise the tracking code.
Beware!!!!

ORDER #15066
I ordered Saturday 14th October
I've still not received the order. Royal mail says they are awaiting the parcel. I've emailed , they havnt responded.
Please can advise on this??? Trading standards would be contacted if not.

Order #11860
I ordered some Ellesse socks and boxers and had to pay £4.99 for delivery. The items turned up a couple of days later. So far so good. On opening the sock package 2 pairs were correct but a wrong sock had been added. I contacted customer services by email and was told it wasn’t their fault as they don’t open manufactures packages. I fully accept this. However I was then told to post the socks back and they would replace them. I have 2 issues with this. One- I live several miles from the nearest post office. Two- having paid nearly £5 already why should I pay for faulty goods? I pointed this out and surprise surprise have had no response. I appreciate that it isn’t a vast sum of money but the customer service for this company are very poor. Very disappointed and won’t be using them again