You promise that even when my puppy is a full grown, 15 year old dog she'll be a puppy to you. Her coverage will not decrease with age. I can't receive the form as proof of her being a SERVICE DOG,... See more
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Review summary
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What people talk about most
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We recently had to say goodbye to Dakota and were thankfull that the cost associated with her care was something we never had to consider. Throughout her 11 years with us we had to face som... See more
Company replied
Trupanion has taken away the financial worry of having to pay for my dog's injury or illness. It literally has saved my pets life as I would not be able to pay for his allergies or allergy induced ill... See more
Company replied
the upfront submission at the IVS clinic saved me from footing an extremely expensive emergency surgery. It was one less weight on my shoulders while worrying about Toby, and I was impressed with the... See more
Company replied
Company details
Written by the company
At Trupanion, we understand that being a pet parent is a 24/7 job. So, we’re here to help with quality pet insurance coverage and award-winning customer service available 24/7/365. We’ve been covering dogs and cats for over 25 years, prioritizing their health with no payout limits, all breeds covered, and VetDirect PayTM (that’s the ability to pay veterinarians directly at time of checkout). Enjoying the protection Trupanion has provided your pet? Help other dog and cat parents by leaving us a review. Not a member of our pack yet? Learn more about how Trupanion coverage works, or get a free quote for your pet today!
Written by the company
Contact info
6100 4th Avenue South, 98108, Seattle, United States
- 855-210-8749
- info@trupanion.com
- trupanion.com
4.4
Excellent
13k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Team you can count on.
Trupanion Team is very helpful. They care about our babies, they are always available to answer questions and offer guidance.
21 October 2026
Reply from Trupanion
Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage! We are here for you 24/7 to ensure you can keep a peace of mind! Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Bets wishes,
The Trupanion Team
Easy enrollment
Enrollment to continue after first month of free coverage offered by breeder was easy. Details of available plans explained to help me select the best one for my puppy. Trupanion offers some benefits other insurers don't.
18 October 2026
Reply from Trupanion
Thanks so much for taking the time to share your experience with us here, Kenneth! We're so glad you were able to get your plan started through your breeder, and we hope both your pup and you are doing well. Please let us know whenever we can offer our support now or in the future. We're here for you 24/7 at (855)210-8746!
Take care,
The Trupanion Team
Legit Pet Insurance
I was a little skeptical when enrolling my pets in the insurance plan that it would actually be legit. I unfortunately had to use it recently after my dog needed emergency surgery and happy to say Trupanion came through and provided the coverage saving me a lot of money.
20 October 2026
Reply from Trupanion
Darrell, we are so grateful you made the decision to choose Trupanion to protect your pets! We are dedicated to providing you with a peace of mind. Our team is sending your pup our best wishes for a smooth recovery from their surgery. Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
Beyond Grateful
I can't give enough stars to express the gratitude I have toward the ease of use and coverage we have with Trupanion. We had to travel to another state to get more immediate care for my beloved dog when she presented with sudden neurologic issues and our local emergency vet couldn't find a time to get her in for an MRI for over a month. Knowing we had help to cover the costs allowed us to seek out the best care for our family member and it's a good thing we did. We discovered a good sized brain tumor in our small dog that may have reached a critical point before the first scheduled scan. Trupanion was quick to pre approve and cover the tests and treatments without any hassle or pushback. This allowed us to focus on getting our sweet girl the treatment she needed instead of worrying about the money side of the equation.
20 October 2026
Reply from Trupanion
We understand you and Poppy faced a very traumatic time and our team is sending your sweet girl our best wishes for a smooth recovery. Thank you for trusting Trupanion with her coverage and sharing your experience with us here! Please let us know if there is ever anything you need. Our team is here for you 24/7 at (855)210-8746.
With love,
The Trupanion Team
Best Insurance Ever
You guys are the best! You always answer, & filing claims is quick & easy. You help save our fur baby's life, and we are forever grateful!!
20 October 2026
Reply from Trupanion
Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Grant! Your kind words mean the world to us! Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
I’m already giving them only two stars…
I’m already giving them only two stars because I just signed up my puppy for insurance and before they have given me any service at all they are already asking me for a review when they haven’t conducted the first bit of business with me which is very annoying already to be asked that if a company that had done nothing for you yet! It’s a little early to be asking me for a review that I feel is just a way to try and get a positive review goin for them before they have even done the work which I find shady an I do not like it almost makes me want to cancel my insurance with them already to be asking me for a positive review before you have even done anything for me. So I’ll give u a review I give you two stars for aggravating me to ask me for a review before you’ve done the work maybe next time try earning it an you will get a better review because to me that’s a shady way to get your ratings up higher without actually earning it! Try harder trupanion and do better on your rates because think they are too high for a pet bc pets don’t utilize thier insurance the way that us humans do an they don’t visit doctors usually regularly unless the animal is sick so I think the rates should be a little lower. It’s sad that we basically get ripped off for things that we basically have to have in life for health reasons and companies like this seem to take advantage of that and profit off of it forming multi million dollar companies off our basic needs just trying to keep our pets and loved ones alive an healthy it’s simply sad an disgusting honestly since you wanted my honest opinion you got it. I chose this company not bc I wanted too it not because it was great but because it was a necessity if I wanted my pet to live a healthy long life and I feel company’s like this take advantage of the fact that insurance is a necessity so I think they could make pet insurance a little more reasonable for pet owners seeing as it’s a have to basis that’s why most people are choosing to go without insurance an neglecting their animals care bc they simply can’t afford over a thousand dollars a year almost 2,000$ for a pet that may not even get sick it’s just a risk you have to take that’s just it it’s a gamble with a life and more animals are dying bc it’s unaffordable these days I think they are asking alot monthly when most pets don’t even get sick throughout the year or seek care unless there is a health condition
16 October 2026
Reply from Trupanion
Hi there,
We appreciate you taking the time to share this feedback with us here, and we understand that this hasn't been the experience that you'd hoped for. We want you to feel confident in the coverage plan that you've chosen to protect your pet with, and we'd like the opportunity to discuss your concerns with you directly to offer our support. We believe we've located your account with the information provided here and a member of our team will be reaching out soon. We hope to connect with you shortly!
Take care,
The Trupanion Team
Reply from Trupanion
Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage! Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
Trupanion reviews and pays claims quickly
Trupanion reviews and pays claims quickly. This is the first time I have purchased pet insurance and I am very happy I chose Trupanion.
20 October 2026
Reply from Trupanion
Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Shirley! We strive to provide you with a quick and efficient claims experience so your focus may remain on your pet! Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
Trupanion Customer Service
Trupanion Customer Service provided excellent service whenever I called. Each person was helpful, kind, and proficient. All questions were thoroughly answered.
11 October 2026
Reply from Trupanion
Hi there,
Thanks so much for taking the time to share your experience with us here, and for trusting us with your pet's medical coverage! We're so glad our team was able to help you out, and we want you to know that we're here to support you anytime now or in the future. You can reach us 24/7 at (855)210-8746, or via live chat through your member portal online. In the meantime, be sure to give your pet lots of extra belly rubs from us!
Take care,
The Trupanion Team
Trupanion processes claims quickly &…
Trupanion processes claims quickly & thoroughly. Although they raise their prices every year, I will stick with them for now.
20 October 2026
Reply from Trupanion
Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, LeeAnn! We strive to provide a seamless claims experience so your focus may remain on your pet. We also understand how frustrating it can feel when your cost changes. Our coverage is designed to be here for the lifetime of your pet, so it's essential that our prices stay balanced with the vet field to ensure this stays the case. Rest assured any changes you see to the price of your pet’s coverage will always be firmly rooted in being here for them when they need us the most. Our coverage offers a variety of options so members can find a monthly cost that works best for their budget and pet’s needs. We want you to feel confident about your coverage and welcome you to call us anytime at (855)210-8746 to address further questions or concerns you may have. Our team is here to support you 24/7.
Sincerely,
The Trupanion Team
Very responsive and easy to communicate…
Very responsive and easy to communicate with. Payment/coverage was immediate
20 October 2026
Reply from Trupanion
Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Jordan! Our goal is to ensure you can keep a peace of mind! Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Best wishes,
The Trupanion Team
They communicated very clearly
They communicated very clearly, a REAL PERSON answered my questions, and they reimbursed my claim in just a couple of days.
20 October 2026
Reply from Trupanion
Hi Dorothy,
Thanks so much for taking the time to share your experience with us here, and for trusting us with your pet's medical coverage! We're so glad our team was able to help you out, and we want you to know that we're here to support you anytime now or in the future. You can reach us 24/7 at (855)210-8746, or via live chat through your member portal online. In the meantime, be sure to give your pet lots of extra belly rubs from us!
Take care,
The Trupanion Team
Very quick reimbursement on claims filed
20 October 2026
Reply from Trupanion
Thanks so much for sharing your experience with us here and for trusting us with your pet's medical coverage, Chris! We're keeping you both in our thoughts and hope you're doing well. Please let us know whenever we can offer our support now or in the future. We're here for you 24/7 at (855)210-8746!
Take care,
The Trupanion Team
My puppies claim was the fast
My puppies claim was the fast, it was easy and the veterinary hospital did all the work with you.
It really took any stress out of a stressful situation with my dog at the emergency room.
20 October 2026
Reply from Trupanion
We're keeping you and your sweet pup in our thoughts and hope they're feeling much better now, Brenda! Please let us know whenever we can offer our support now or in the future. We're here for you both 24/7 at (855)210-8746. You can reach us anytime! In the meantime, be sure to give your pup lots of extra belly rubs from us!
Take care,
The Trupanion Team
So Thankful We Had Trupanion!
I cannot say enough good things about Trupanion! Shortly after bringing our new puppy home, she became seriously ill with pneumonia and required emergency hospitalization and extensive veterinary care. It was an incredibly stressful and scary experience, but Trupanion made the financial side of things so much easier.
They covered 90% of her eligible medical expenses, and the entire claims process was straightforward and hassle-free. We are beyond grateful that we never had to make difficult decisions about her care based on finances or insurance coverage. We were able to focus on getting her the treatment she needed.
Our puppy is thankfully doing great now, and we are so grateful to Trupanion for being there when we needed them most. Having this coverage gave us tremendous peace of mind during an incredibly difficult time.
20 October 2026
Reply from Trupanion
Thank you for taking the time to share your experience with us here and trusting us with your puppy's medical coverage, Megan! We are very sorry to hear you faced such a stressful time so soon after bringing your girl home, but we are grateful we could be there to support you both through it. Our team is sending our best recovery wishes her way. Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
you paid up front and took the stress…
you paid up front and took the stress of me and how sick my dog was. Thank you.
18 October 2026
Reply from Trupanion
Hi Robert,
Thanks so much for taking the time to share your experience with us here! We're keeping you and your sweet pup in our thoughts and hope they're feeling much better now. We're so glad to hear that we were able to partner with your veterinary clinic to make your claims experience as seamless as possible. Please let us know whenever we can help support you now or in the future, and be sure to give your pet lots of extra belly rubs from us!
Best wishes,
The Trupanion Team
The claims process is great…
The claims process for covered services is extremely fast and simple and easy to file online. We’re very pleased with the coverage (wish they’d cover the actual doctor’s fee!) but they have covered the vast majority of claims for our dogs. Very happy we signed our pups up early!
19 October 2026
Reply from Trupanion
Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Robert! We aim to provide a quick and efficient claims experience so your focus may remain on your dogs. We also understand how frustrating it can feel when some aspects of your claim are not covered in the way you had hoped. An exam fee is not included in our coverage plan, whether it is for an emergency visit, or wellness, as they are considered part of the general cost of visiting the veterinarian, rather than the treatment of that specific condition. Excluding this allows us to focus on the direct treatment for the unexpected with no caps on coverage. Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
insane rising costs!!
"your monthly cost will go from ¤114.25 to ¤146.10 starting on December 19, 2026". their rising costs per month! is insane and 3x as much as my own insurance, and more than my home, auto, and health insurance combined!!! this is not ok!!!
their reply is bogus- other insurances like Spot or lemonade is half the price for the same coverage. do your research before you end up stuck with a pet insurance company. I know my second dog wont be going through them. they don't cover preventative care or medically needed food prescriptions. They will not cover holistic/rehab care unless you pay EVEN MORE than you already do for the 'basic' membership. they wont cover behavioral health needs. it should not be going up this much EVERY SINGLE YEAR. my car insurance maybe goes up 3 dollar per month? for example and they want to raise it over $30 more a month each year! do better.
20 October 2026
Unprompted review
Reply from Trupanion
Hi Kayla,
We appreciate you taking the time to share your concerns with us here, and we know it's never easy to see changes to your monthly cost over time. We want pet owners everywhere to feel confident in the coverage plan they protect their pet with, and it's important to us to provide transparency throughout all aspects of our coverage, including our pricing.
Our coverage plans are designed to provide support to our members and their pets throughout their entire lifetime, and we'll never make changes to your pricing just because your pet celebrates a birthday or needs treatment. Instead, we'll regularly review our rates alongside trends and changes we're seeing in the veterinary industry that we cover. The cost of veterinary care has been on the rise over the past few years, as well as the number of pets getting enrolled and seeking treatment. In order for us to continue providing each of our members with access to unlimited payouts in the event of the unexpected, we'll make the necessary adjustments to our pricing to stay aligned with these rising costs in the industry. That way, we'll always be able to be there for you and your pet whenever you need us most.
Your situation is important to us, and we want you to know that we're always available to chat through your account and pricing with you in further detail directly to offer our support. Please call us whenever we can help at (855)210-8746. We're here for you 24/7!
Take care,
The Trupanion Team
Allows vets to file claims
Allows vets to file claims. Covered what they said they would
18 October 2026
Reply from Trupanion
Hi Karen,
Thanks so much for taking the time to share your experience with us here! We're so glad to hear that we were able to partner with your veterinary clinic to make your claims experience as seamless as possible. Please let us know whenever we can help support you now or in the future, and be sure to give your pet lots of extra belly rubs from us!
Best wishes,
The Trupanion Team
The Beach Vet
The Beach Vet. Was great. They billed insurance without any problems or upset!
18 October 2026
Reply from Trupanion
Hi Dorothy,
Thanks so much for taking the time to share your experience with us here! We're so glad to hear that we were able to partner with your veterinary clinic to make your claims experience as seamless as possible. Please let us know whenever we can help support you now or in the future, and be sure to give your pet lots of extra belly rubs from us!
Best wishes,
The Trupanion Team
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