I cashed out winnings and the funds landed in my bank within a day since the payment processed cleanly. My withdrawal felt straightforward without delays. The whole thing took about twenty hours from... See more
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Live table stake £22 started the issue: favourites vanished from my account page and my lobby filter was gone. Account history changed after refresh at the payment step.
I received email alerts about winnings which arrived most of the time though occasionally they came a bit slow. The notifications kept me informed when stood at the market
Friday evening, and then Favourites on library Wi-Fi: £1 stake became £5 after 12 minutes after refresh. Cashier screen showed a newer balance before I closed the tab.
Company details
Written by the company
Discover a selection of online casinos for UK players evaluated on licensing, security, payment methods and user experience.
Contact info
United Kingdom
- info@trusted-play-uk.site
- trusted-play-uk.site
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Cashier spinner after £380 looked…
Cashier spinner after £380 looked normal until KYC upload timed out with bank transfer and no file was saved. KYC status gave no usable timestamp after another refresh.
before the school run
before the school run, Message centre after £94 — chat closed after 16 minutes while I typed the payout details. Cashier screen sent me to the cashier after 17 minutes.
I didnt know slots could be excluded…
I didnt know slots could be excluded from bonus play, lost £30.
I read the terms twice and still lost…
I read the terms twice and still lost the bonus to a £6 spin.
Megan on email looked okay before chat…
Megan on email looked okay before chat closed after my £17 check while my payout note was half typed. Cashier screen hid the document name on ticket #98199.
i only noticed Live table stake £28…
i only noticed Live table stake £28 because favourites vanished after a £380 account test and the game filter disappeared. Cashier screen stayed stuck on ticket #21164.
Live table stake £22 started the issue
Live table stake £22 started the issue: favourites vanished from my account page and my lobby filter was gone. Account history changed after refresh at the payment step.
Checked twice
Checked twice, Ticket #25382: queue position reset after a £175 test and sent the page back to lobby. Profile page gave the same old status note on ticket #35846
Checked again
Checked again, Spend filter for £42: spend filter missed Friday deposits at Mon 23:34 that history counted. Transaction log hid the cashout reason on ticket #5931
Friday evening
Friday evening, and then Favourites on library Wi-Fi: £1 stake became £5 after 12 minutes after refresh. Cashier screen showed a newer balance before I closed the tab.
Live table stake £260
Live table stake £260: the live table failed after case 21218 right at the stake step. Bonus screen turned the bonus screen into guesswork during my short break.
Emma said KYC passed
Emma said KYC passed, £52 still "in review" two days later.
Deposit limit looked active
Deposit limit looked active, then accepted another £30.
four days on a £50 withdrawl
four days on a £50 withdrawl. no movment. no email.
After a minor £126 test
After a minor £126 test, the promised email never arrived. It stayed that way after refresh, and that did not add up.
requested £50 cashout before the shop…
requested £50 cashout before the shop run
back an hour later
still nothing
asked 3 times why the £80 withdrawal…
asked 3 times why the £80 withdrawal was voided, still the template reply
deposited £50 on a bank transfer and it…
deposited £50 on a bank transfer and it never showed in the balance
£38 fee nobody mentioned.
New casino account started the issue
New casino account started the issue: cashier, email and profile after I used £28 all disagreed. KYC status showed another balance at Tue 14:17.?? again
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