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I find really easy and very helpful team especially Simeone Fitgerard She has been very supportive and helpful on all details to process all my documents and finally I'm very happy to join Wich tr... See more
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Company details
Written by the company
Which? is a brand name used by the Consumers' Association, a registered charity and company limited by guarantee, which is based in the United Kingdom. Which? has been rigorously testing products and services for more than 60 years - now we are assessing and endorsing local tradesmen and tradeswomen. Like our well known Best Buy logo, the Which? Trusted Trader logo is a sign of reputation and trust; helping consumers choose the right trader for them and giving good traders the recognition they deserve.
Contact info
Capital Quarter, Tyndall St, , CF10 4BZ, Cardiff, United Kingdom
- 029 2267 0040
- trustedtraders@which.co.uk
- trustedtraders.which.co.uk
4.6
Excellent
438 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Working with Which
Working with Which? to become a Trusted Trader wasn't the easiest of processes as it so rightly should be, however working with Kasey was an absolute pleasure as she directed me through the process well and put my business on the right track. I think it's really important to have the screenings and checks that Which? do and I couldn't be happier with the service and on-going support.
29 April 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you so much for such positive feedback! We love to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Kasey!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
I had lost my garage back door keys and…LOCK AROUNDF THE CLOCK
I had lost my garage back door keys and LOCK AROUND THE CLOCK came to fit a new lock. Exactly on time, very efficient and very pleasant people. I would use them again and recommend them.
29 April 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile; we know they’ll appreciate the feedback first-hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Complete waste of money !
As a formerly “endorsed” member of the WHICH? From the very start I think it was in 2015...I can honestly say what a complete and utter waste of valuable time, money and energy that whole episode was, I was endorsed for 6 months at the half price sum of £30 per month, in which time it yielded 3 phone calls for jobs, 2 of which if I didn’t immediately drop my tools and run to attend wasn’t any use to them, and 1 for a service I didn’t even provide.
So I basically paid £60 per month, plus the initial fee for them to do all my background checks to be registered for the “Which?” Seal of approval, and paid my own DBS check at they’re request as they needed that too, then redo all my paperwork so it met the “which?” Standards.
So the upshot is, for my investment I got the use of the “which?” Logo, a phone call off a which representative that basically spoke over me for 20 mins and then hung up when she’d said what she wanted me to know, and 3 phone calls for jobs I didn’t do.
All the while asking me for other traders in my field and to recommend them to use the “which?” Service.
So at the end of the trial period of 6 months they we’re putting the fee up to £60 per month.
I’m glad to see it go as it for me and my business has been a complete waste of resources for nothing.
24 April 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave your feedback. We're sorry that you felt that being a Which? Trusted Trader didn't provide value for money. We do pride ourselves in not being a lead generation scheme, as our main goal is to enable consumers to find trustworthy, honest and competent traders who meet our high standards.
We provide many other benefits alongside the Which? logo, and our account managers are there to support endorsed companies to ensure they're getting the most out of the endorsement. 89% of our endorsed businesses recognise the value in standing out as great traders and want to continue membership of the scheme, we continue to take on board all feedback so we can provide the best possible service. Thank you.
Kristin
Kristin was so helpful I'm not not very good with technology she was so patient with me and explained everything I needed to do absolutely brilliant
18 April 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for such great feedback! We look forward to supporting you as a Which? Trusted Traders member. Your kind comments will be passed on to Kristin!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Great experience with local Roofer
A satisfying experience from Harry and his staff (HC ROOFING). Turned up on time and worked long days to get the job done. No hidden costs, any extra work not initially seen explained before being carried out. Highly recommended.
8 April 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. We can’t find this Trader on our system but we will contact them to find out if they’d like to become a member.
Remember, if you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Clear communication and support through…
Clear communication and support through the process. Everyone I dealt with was friendly and professional.
2 April 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for your feedback! It’s always great to hear from our newly endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Tarmac drive
The contact that we had with -Gordon Hill & sons from the beginning with speaking to the company was excellent. Replying to our enquiry was very efficient with then a visit to look at the job for a new tarmac drive on our property-a quote sent, to be followed by a a date to start after we accepted the quote.
The men working on site arrived on time as arranged, carried out professional work, & finishing the completed job & left the site in impeccable order to which we were very impressed. We would certainly recommend this company, hopefully with this useful information for other customers to consider -a job well done!
28 February 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Trader's profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page. Remember, if you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
So far, so good!!
Beth has been brilliant at getting me set up as a Which? Trusted Trader. I have only just become a member but so far it’s been very easy to set up and clear on what to do and how to do it. Thank you 👍
25 March 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you so much for such positive feedback! We love to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Beth!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Excellent communication throughout the…
Excellent communication throughout the process. Thank you.
25 March 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for such a kind comment! We love hearing from our endorsed Traders, and we're very much looking forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Polite & Professional Through the Process
Every person we've encountered through Which has been extremely helpful, thorough and professional. Kasey Thomas especially deserves a special mention for her attention to detail and patience but remaining friendly and polite.
25 March 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you so much for such positive feedback! We love to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Kasey!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Five ⭐️
I had great experience dealing with which?
I was helped through every step of the process and there help was great. 👍
22 March 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for such a kind comment! We love hearing from our endorsed Traders, and we're very much looking forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Outstanding support
I cannot fault the whole process at all, this was mainly down to Beth Foston, without whom I probably would have struggled. The communication was faultless, quick responses to emails and a phone can when required to answer any questions relating to the process. The face to face assessment made me realise that there were some things that I could be doing better by putting processes in place. I would have no hesitation in recommending others joining Which trusted traders. I now feel confident that I have better practices, and should I need some assistance that there is a human at the end of a phone that will do there upmost to help or guide me. Looking forward to meeting potential new customers in my business.
21 March 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you so much for such positive feedback! We love to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Beth!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Very polite and calling when they said they’d call back always did very helpful
21 March 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for such a kind comment! We love hearing from our endorsed Traders, and we're very much looking forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Joined Which Trusted Traders and found…
Joined Which Trusted Traders and found the journey to be well guided and efficient. communications both by email and phone call ensured that I was able to swiftly and successful work with Which
12 March 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you so much for such positive feedback! We love to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Kristin!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
TOP COMPANY
The stairlift was fitted within 3 days of the first connection with AMW LIFT & MOBILITY SERVICES LTD. They came on time fitted it and left no mess and explained everything clearly, would definitely recommend them and use them again
13 March 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Had a really good experience from the…
Had a really good experience from the which team, helped with my questions to getting setup, want to say a big thank you to Kristin for all her help through the process and making it successful.
15 March 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such great! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Kristin!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Gas servicing by He@Heating
He@Heating technician arrived on time and completed work efficiently and within estimated time. He was courteous and took care to minimise mess from servicing gas boiler and fire and tidied up afterwards.
13 March 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Fantastic help and support from the…
Fantastic help and support from the team throughout the process of being approved
13 March 2024
Unprompted review
Reply from Which? Trusted Traders
Thanks for such great feedback! We love to hear from our newly endorsed Traders and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
I don't think team is organised well
I don't think team is organised well. There is no fallow up`s . I raised issues almost a month and no solution at all. I absolutely lost my confidence !...
12 March 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for your feedback. We’re sorry to hear you haven’t had the experience you expected. Which? Trusted Traders takes all feedback seriously so we will raise this with your Account Manager so we can investigate it. We appreciate the time you took to leave us this review. Thank you
Rejects bad reviews to keep the scores high
Booked a Which Trusted Trader removal service to move furniture and set to a theatre for an amateur theatre group in Sheffield. The removal service failed to turn up, leaving a number of elderly volunteers standing on the pavement with lots of heavy stuff to deal with, at 8.30 am on a Sunday morning. The (not to be) Trusted Trader never contacted us to apologise or try and put things right at all, despite us trying to contact him and speaking to his mother.
I left an unfavourable review, as you might expect, and provided proof of the booking with emails from the company. Which Trusted Traders will not accept my review as they say it's from a 'business' not an individual. This is a nonprofit making amateur theatre company - a registered charity. Does a group of volunteers not deserve as good a service as an individual and why is there a 5* review from another (unnamed) amateur theatre group in Sheffield if ours isn't allowed?
It appears Which Trusted Traders avoid allowing less than wonderful reviews - maybe because their traders pay for the endorsement. I will certainly put my faith in independent review sites next time, not TT.
11 March 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for your feedback.
We’re sorry to hear you haven’t had the experience you expected.
Upon review, we have been able to moderate and publish your review as it was found it met our moderation criteria.
We'd like to thank you for your feedback as every review is valuable for other consumers, as well as Which? Trusted Traders.
Which? Trusted Traders takes all feedback seriously so we have raised this with the relevant Account Manager so we can investigate it.
We appreciate the time you took to leave us this review.
Thank you
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