Trustee Plus 

Trustee Plus is a fraudulent financial firm that misappropriates its clients’ funds. In particular, they froze the deposit amount even after I had confirmed the origin of the funds, namely: I provided documents proving that I run a legitimate business in my country, correspondence showing who I sent my crypto address to, correspondence with the person who sent these funds, a selfie with my ID, and a document confirming my identity, the company is neither crediting them to my wallet nor returning them to the sender. They constantly reply with boilerplate responses and refer to clause 4.2. Currently, they want information on all previous deposits made earlier. They demand correspondence and that I disclose all personal data. Although there are no previous funds in the balance. In this way, they are simply withholding the final amount and blackmailing me. So be careful with your funds. They could simply appropriate them at any moment. If you need proof, all the chat correspondence is there. Furthermore, they do not communicate via email, as a professional company should, but immediately switch to chat. And there it’s the same old story. This has been going on for almost a month. And judging by their replies, we can already say goodbye to the money they’ve stolen.

My experience with Trustee has been extremely negative and, at this point, deeply concerning.

My funds (2,000 USDT) have been blocked for over 4 months under the justification of an “AML review”. I was initially told this process would take 30–60 days, but this timeframe has clearly been exceeded without any resolution.

Despite:
• full cooperation from my side
• providing all requested information
• repeated follow-ups

I have received no final decision, no access to my funds, and no clear, verifiable explanation justifying such a prolonged restriction.

The company continues to rely solely on internal procedures and opaque risk assessments, without transparency or accountability. The duration and handling of this case raise serious concerns about proportionality, fairness, and compliance with EU regulatory standards.

At this stage, this situation represents an unacceptable delay in releasing or returning client funds.

I have formally escalated this matter and am proceeding with a complaint to the Bank of Lithuania, the supervisory authority responsible for financial service providers in this jurisdiction.

Additionally, I am currently considering further legal action to seek compensation for damages resulting from the prolonged unavailability of my funds.

If you are facing a similar issue, I strongly recommend searching online for
“Bank of Lithuania complaint financial service provider”
and submitting your case directly to the regulator.

I will update this review once there is a resolution.

I am writing regarding my deposit (Ticket ID: 54748979295765) which has been frozen due to an AML check. I have already contacted support and explained that I am unable to provide documents from the third-party sender.
Despite my explanations, the support team continues to provide templated responses and refuses to resolve the issue. Since the transaction cannot be completed under these terms, I officially request a 'Return to Source' (sending the funds back to the original sender's address).
Holding funds indefinitely without offering a refund path is unacceptable. I hope the management will look into this ticket and process the refund to the original source as soon as possible.

Funds have been under review for more than a month.

All required information has already been provided, and no additional data is requested, as confirmed by the support team.

The only timeline provided is an estimated date up to 60 business days, which is significantly longer than expected.

Communication is limited to template responses without clear updates on the actual status of the review.

No progress so far. Support confirms that no additional information is required, but the review continues without any updates. Only template responses are provided.

total scam: fees everywhere for each transaction or convertion, that can be up to 2%
they sometimes intentionally change smth in their rules, so you can really use money until you convert to some currency.
Support answering with templates not caring about the actual issues and does not care.

Review:
I lost $11.69 USDC due to a critical bug in Trustee Plus's deposit address system, and the company refused to recover my funds despite it being entirely their fault.
What happened:
I requested a BEP-20 deposit address in the app
The app showed me an address
I sent 11.69 USDC to that address via BEP-20 network
After restarting the app, it showed a DIFFERENT address for BEP-20
My funds went to the first address (which exists on blockchain and is controlled by Trustee)
Support refused to credit my account
Support response:
"Viktoriia" from support claimed I "selected wrong network" and demanded a $15 "processing fee" (not listed anywhere in their terms) to recover $11.69. She repeatedly stated "responsibility rests with the user, not our company."
The smoking gun:
Just days after my case, Trustee sent a notification: "Your new crypto addresses are ready for use. All previous crypto addresses in your account have been updated."
This is an admission that their address system had bugs - exactly what caused my loss. Yet they blamed me and refused to help.

I have been using this app (wallet) for some time now, and suddenly, they locked my funds! no warring, nothing.
Now i have to do 1000 steps to unlock them. Still not sure will i get my money back.
AVOID AT ALL COST!!!!

...and so I deleted my account in trustee app after 2 years of using it.
Card stopped working for a week! This shi* is not acceptable I was travelling un suddenly I can't pay for anything with card anymore, I got backup card from another app it's saved me, but this experience is total the END. Bye trustee. It was fun, but smith happened in you company, probably you need hire new team of devs or someone else. Luckily I was able withdraw last funds. Astalavista.

They have real human support, rare these days.

Can't access my card and balance. Support didn't respond to a direct question: how can I access my balance?

I strongly advise others to exercise caution when using this platform.

I have been using the platform previously without issue, funding my account via cryptocurrency. Recently, I decided to deposit a small amount (€20) using bank card. Immediately after this transaction, my account was restricted.

Since then, I have been unable to access or use my account, and my funds are effectively being withheld. I have already submitted the requested verification documents, yet I continue to receive repeated requests for additional documentation.

This situation has now persisted for several weeks. I consider the continued restriction of my account and retention of my funds to be unacceptable.

I am formally requesting the immediate return of my all my funds and the resolution of this matter without further delay.

If this issue is not resolved promptly, I will consider escalating it through the appropriate consumer protection and financial regulatory channels.

Trustee Account ID:
ejurpjzesh

Transaction reference 54708305299208 198.99 Euros
Same experience as other users - AVOID
Same empty promises that money is safe whilst holding onto my money and asking for documents that they have no need for.
DO NOT USE THIS COMPANY - Read the other 1 star reviews

Became literally scam project. Total mess up, holds money for years and in the end just freezes it.
Requests unreal documents, screenshots of mails and other shit.
Easier to deal with a usual bank in this case.
Absolute disaster.
You will loose your money sooner or later 100%.

For everyone reading this: I know you're pissed off because service does not work as intended, but apparently Quicko, fiat provider used by Trustee, lost it's license. And it's not only the Trustee's issue, all the products that've been using this provider got f*cked.

On the other hand, I had a curious case with Trustee+
A week ago I finally deleted my old account, but accitentally some amount of crypto was transferred to this deleted account. At first I scared like hell because I thought that money are lost, but then I investigated that my deleted account's address got the money and sent them to the main Trustee+ account. So, I wrote to the support. They asked me to provide some evidences like photo with documents, etc. And after a while they've made a re-transfer to the proper address I've sent to them.

So, like, everything is fine now, thanks a lot for support's help!

When I swaped my USDC to EUR on Trustee Wallet it's completely stuck, I can't use it anywhere, can't transfer it anywhere, can't swap to any cryptocurrency, support is not responding. I've completed KYC one more time, upload all my documents, released new card and I still can't top up this card to use MY MONEY. I want to but some groceries and I can't! They have feature to swap your crypto to fiat and haven't feature to use this fiat!

They froze my trustee wallet after a deposit of 100eur made by my virtual debit card from another e-wallet and they are asking me for impossible verification such as selfie with (virtual card) and bank statement (which doesnt exist because its an e-wallet card)

Of course when I contact support and asked them for a refund for the same debit card they just say - without a proof is impossible
Which any other crypto platform would refund your money if they just dont want to risk taking it but with Trustee its different, they rather keep money for themselves instead of a refund.

right now these dishonest people are screwing me,Communicating with support is like a conversation between a schizophrenic and a paranoid person. I tell them I've never had any dealings with their partner, Quicko Digital, and I don't plan to, and they respond by saying, "Go to them and ask for a statement on your debit card." It's pure theater of the absurd! The last message from support is: "We've issued a new magic card—come join us quickly!" And their old, non-working card officially ceases to work as of February 3rd. It still has 0 balance.

Used Trustee for months, as many other negative reviews recently they have gone from decent to terrible! The quicko card is terrible and doesn't work propely in 26 as they lost their licence as they say?

Well you know what else they lost? MY MONEY it's stuck on the quickoo card and they wont let me withrdaw my funds, pay with the card for anything. I tried support multiple times just to be told to be patient lmao... was unable to pay for my groceries!
I used Trustee for months and it was decent at first, but recently it has gone downhill fast, just like many other reviews are saying.

The Quicko card is basically useless now. They claim it stopped working because they lost their license in 2026, but you know what else they lost? My money. My funds are stuck on the Quicko card, I cannot withdraw them, and I cannot even use the card to pay for anything.

I contacted support multiple times and all I get told is to “be patient.” Meanwhile, I was literally unable to pay for my groceries because my money is locked on their platform. They cannot put the money back to trustee, I cannot withdraw my funds on an ATM, or pay for groceries in a market.

Absolutely unacceptable. I will not be using Trustee again.
No longer a user!

UPDATE:
SO AFTER A FULL MONTH
everyone's funds were completely locked and unavailable, they are asking us to trust them again? Big NOOOOO.. if i could leave a worse rating I would
AND TO MAKE IT WORSE
they are lying as well about a new card hahaha

Was surprised how fast everything is. Verification took a few minutes. No bugs, no freezes.

I’ve been using the Trustee Plus app for almost 2 years. Initially, I had no complaints and believed it was one of the best products on the market. The only similar app I’m familiar with is Crypto.com.
Things started to go wrong after the virtual card was moved to a separate app, Quicko Digital. As of 28/01/26, card payments have not been working for over a week, even though payments are the core functionality of the app. In addition, IBAN transactions have been removed.
At this point, Trustee Plus can only be used as a crypto wallet, which I believe was never its main purpose.
Last but not least, the communication from the customer support team has been extremely poor.