2 payments, money withdrawn from bank, but payment failed to reach merchant; I made two payments through Trustly 8 and 4 business days ago The money was withdrawn from my bank account, bu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
yeah dont rape people for their money! i had $1400 in my bank account and because you all restricted my account that money was gone in two days bc of fees from three different companies thanksfor a s... See more
Company replied
To slow, having back question and the worst: my money has neither been wired to the enduser nor been reimbursed to my account. That’s a very unsatisfying condition. Once again I ask for an immediate r... See more
Company replied
No support, no info how Trustly processes work. No info on any restrictions. I recommend that the Serviceproviders will change Trustly to some other, more transparent co-operator in Money Transfe... See more
Company replied
Company details
Written by the company
Trustly makes it easy for consumers across Europe to pay online directly from their bank accounts. Using your familiar online banking login details, you can choose which account you wish to pay from and verify the purchase. Trustly is a licensed payment institution authorized and supervised by the Swedish Financial Supervisory Authority. It’s simple, safe and convenient for consumers and merchants alike.
Contact info
Rådmansgatan 40, 113 57, Stockholm, Sweden
- https://www.trustly.com/support
- trustly.com
2.7
Poor
3k reviews
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They took my money 200$ USD and i have…
They took my money 200$ USD and i have never been on that webiste and i'm really MAD right now!! i have reported this to the police and my bank....
30 January 2026
Unprompted review
Reply from Trustly
Hi Elliot, thank you for reaching out, and I am truly sorry to hear about your experience. At Trustly, we take the security of every transaction very seriously and want to help you get to the bottom of this. To protect your data, we cannot discuss account-specific details here; however, please contact our dedicated support team at https://www.trustly.com/support with your transaction reference number so we can investigate this immediately.
All the best, Trustly
Lost 400 using this company.
Lost 400 using this company.
Fix your shit or turn the key.
19 January 2026
Unprompted review
Reply from Trustly
Hi Jonas, I am very sorry to hear about your experience and the frustration regarding your transaction. As we prioritize your security and data protection, we cannot discuss specific account details here in a public forum. We would very much like to investigate this matter further for you, so please contact our dedicated support team at https://www.trustly.com/support with your transaction reference number so we can assist with a resolution.
All the best, Trustly
They ask too much harmful information…
They ask too much harmful information for help you. Bad!
14 January 2026
Unprompted review
Reply from Trustly
Hello Lo Suden, we are sorry to hear about your concerns regarding the information requested. Please be assured that as a regulated payment institution, we only ask for necessary details to ensure the security and protection of your transactions and data. To protect your privacy, we cannot discuss account-specific details here, so please reach out to our dedicated support team at https://www.trustly.com/support with your transaction reference number so we can investigate this further for you.
All the best, Trustly
Rubbish thieves offering no support to…
Rubbish thieves offering no support to queries. Working in 1950s model. Probably awaiting pegions to deliver them customer enquiries. Don’t even know why such payments portal exist.
10 January 2026
Unprompted review
Reply from Trustly
Hi Clayton, we are truly sorry to hear about your frustration regarding our support response times. At Trustly, we strive to provide a secure and modern payment experience, and it is clear we have fallen short of your expectations in this instance. To protect your data, we cannot discuss account-specific details here, so please contact our dedicated support team at https://www.trustly.com/support with your transaction reference number so we can investigate this for you.
All the best, Trustly.
Flawed payment system and no support to fix failed payment
Do not ever use a service that relies on this company to handle the payment (for example direct bank transfer at norwegian.com). If the payment fails you wont be notified and there is no way to sort out the payment. I spent hours on phone with Norwegian which pointed to Trustly. Trustly didn't respond for days and wasn't able to give me any option to sort out the payment when they finally responded and kept asking for payment details when I had never been provided one. Possibly standard AI response. There was no trace of a failed payment in my Internet bank so it couldn't be sorted out there. After being promised by Norwegian that my booking was safe I got notified by Norwegian my booking would be cancelled and customer service wouldn't allow me to pay for it so I had to book a new and more expensive one.
20 December 2025
Unprompted review
Reply from Trustly
Dear Gerdur, we are sincerely sorry for the frustration and additional costs you experienced following the payment issues with your booking. We strive to provide a reliable and secure process, and it is clear we fell short of the support and clarity you deserved in this instance. To protect your data, we cannot discuss account-specific details here, so please contact our dedicated support team at https://www.trustly.com/support with your transaction reference number so we can investigate this thoroughly.
All the best,
Trustly
Absolute scamming company so not use…
Absolute scamming company so not use any site that uses these stay well clear!!!
4 January 2026
Unprompted review
Reply from Trustly
Hi Hayley, we are very sorry to hear about your negative experience and understand your frustration. Please be assured that Trustly is a secure and licensed payment provider, and we take all concerns regarding our service very seriously. To protect your privacy, please reach out to our dedicated support team at https://www.trustly.com/support with your transaction reference number so we can investigate this for you immediately.
All the best, Trustly
Very good and quick
3 January 2026
Unprompted review
Reply from Trustly
Hi Jonatan, thank you so much for your 5-star review! We are delighted to hear that you had such a quick and positive experience using Trustly for your payments.
All the best, Trustly
Helping companies to scam the customers!
That Trustly helps a shit company like Bravofly to scam their customers is really bad, should be much more careful about which companies they choose to collaborate with!
28 December 2025
Unprompted review
Reply from Trustly
Hello Hakan, we are sorry to hear about your negative experience with this merchant. Trustly prioritizes security and reliability, and we take feedback regarding our partners very seriously. To protect your data, please contact our dedicated support team at https://www.trustly.com/support with your transaction reference number so we can look into this further for you.
All the best, Trustly
Payment failed for no reason
Payment failed for no reason. Support is useless. Waste of time and waste of space.
29 December 2025
Unprompted review
Reply from Trustly
Hello Jan, I am very sorry to hear about the frustration caused by your failed payment and your experience with our support. We aim to provide a seamless and reliable service, and it is clear we missed the mark for you this time. To protect your data, we cannot discuss account-specific details here; could you please contact our dedicated support team again at https://www.trustly.com/support with your transaction reference number so we can prioritize an investigation into what went wrong?
All the best, Trustly
Just withdraws money but no purchase made
Useless service. Amount withdrawn twice but no purchase made. No feedback from support. Looking up the payments on their website doesn’t work.
Don’t use, might be a scam
UPDATE: By the feedback I have received from Trustly I can 100% confirm it’s a scam. Never ever use it!
26 December 2025
Unprompted review
Reply from Trustly
Hi there,
We are truly sorry for the trouble you've experienced with duplicate charges and the difficulty using our lookup tool. I can see that you are already in contact with our support team regarding this matter.
Our specialists are currently investigating your case to ensure a resolution as quickly as possible. To protect your data, please continue the conversation through your existing email thread so we can provide you with the most up-to-date information securely.
All the best, Trustly
24+ hours is not "within seconds"...
Needed to send money urgently via WU, selected Trustly as method as it stated my funds would reach the recipient "within seconds".
it is now more than 24 hours ago the money was sent and I'm out the full amount, but still no money with the recipient.
24+ hours is not "within seconds".
Absolute garbage.
23 December 2025
Unprompted review
Reply from Trustly
Hi Viktor, we sincerely apologize for the delay and the frustration this has caused, as we strive to provide the near-instant service you expected. To protect your data, we cannot discuss account-specific details here. Could you please contact our dedicated support team at https://www.trustly.com/support with your transaction reference number so we can investigate this for you?
All the best, Trustly
I paid £800 to Trustly for a flight and…
I paid £800 to Trustly for a flight and got an error after submitting details. The airline has not confirmed my booking. There is no way to call Trustly, they only receive emails.
19 December 2025
Unprompted review
Reply from Trustly
Hi George, I am sorry to hear about the frustration regarding your flight booking. Our support team is currently investigating your case and has reached out via email to request a formal proof of payment so we can help locate your funds. Please reply to that email with the requested document, as this will allow us to assist you and the merchant as quickly as possible.
All the best, Trustly
I was pushed by KLM to used this as a…
I was pushed by KLM to used this as a method of payment for some flights. The amount left my bank but KLM don't have it. This is such a terrible service. I am waiting for them to respond to me to try and get my money back. I'm now in limbo as I don't want to rebook my flights until I get my money back, but they keep going up.
16 December 2025
Unprompted review
Reply from Trustly
Hi Tracy, we are very sorry for the frustration and uncertainty this delay with your KLM payment has caused. I can see that our support team has reached out to you requesting specific proof of payment details to help us track your transaction. Once you are able to provide that information in the requested format, we will be able to investigate this immediately and help resolve the situation for you.
All the best, Trustly
i would love to pay my bills directly
i would love to pay my bills directly
and not use "trustly"
now im afraid that trustly will take money from me without permission
11 December 2025
Unprompted review
Reply from Trustly
Hi Mikko,
Thank you for reaching out and sharing your concern. We understand that feeling secure is paramount, and we want to assure you that using Trustly is safe and fully permission-based.
We are a licensed payment institution, and we never store your banking login details or take money without your explicit authorization for each transaction. To address your specific worry and ensure you have all the facts, please contact our dedicated support team with any transaction reference number you may have.
All the best, Trustly
***WOW*** So this company handles your financials???
***WOW*** So, I want to put this bit of information out to not only the good people who read and follow my reviews but to all of you legitimate businesses, that have made the mistake of putting your financial trust into this company. I thought that they would have a better rating but judging by the actions from one employee, who calls herself Faiza, there is some serious issues ahead for this company. First and foremost let me direct you to my prior reviews of an online gambling scam known as The Money Factory, who like most online casinos, rely on Trustly to take care of their financial transactions and apparently redemptions, (As I was informed of today). The Money Factory has a history of non payment to winners on their platform as documented by the more than 3,500 reviews on them on just this site alone. I am one of those people. However, mine is a bit different as I have been harassed by 2 collection agencies now with multiple federal law violations against them from this case, who were sent after me due to the fact that The Money Factory partnered with Trustly, decided they did not want to pay me my winnings, citing initially per money factory that they were within their timeframe after 4 months to withhold winnings due to high volume. Today I received another harassing email from Trustly because the Consumer Complaint Bureau stepped in to assist and in retaliation for an unvalidated and bogus debt of $19.99 they say I owe when I paid to play at the casino. Now ladies and gentlemen I ask, HOW IN THE WORLD DO YOU GET TO PLAY, AND WIN AT A CASINO WITHOUT PAYING FOR IT? The solid fact that I won fair and square and 22 days later received the first harassing fdcpa violation in the first correspondence via Trustly and affiliates, from indebted. A collection agency. I was never not one time told about any alleged debt or given any chance to reconcile said debt prior to being sent to collections after only a few days?? Really?? Then right before the deadline for their own terms to pay (after being reassured by the money factory I would receive my redemption),I receive yet another collections email from a new agency stating that I owed a debt and would be reported to the credit bureau etc., etc., WITHOUT VALIDATION!! And as soon as they hit their deadline The money factory locked me out of my account and Mrs. Faiza sends me an email because the Consumer Complaint Bureau of the United States contacted Trustly about this issue and in retaliation/mixed with fear, she tells me that if I tell her the debt is valid, she will erase it. And stated that she had tried to contact me and even went so far as to pack, in the one email, two other emails from different dates that she Fabricated to cover her ass. Lady I am no idiot. And I worked for a very large and recognized collection agency for a decade. Please don't insult my intelligence. I very calmly told her that I would be forwarding these correspondence to the CFPB as well as to the Attorney Generals office in my state. This is something that needs to be addressed. This absurd, unprofessionalism displayed would be enough to make me sever ties if this company was put in charge of ANY financials at my institution. I will keep you all updated as this story unfolds.
10 December 2025
Unprompted review
Reply from Trustly
Hi Shane, we take your feedback and the concerns you've raised very seriously. We can confirm that we have acknowledged your complaint and our team is already in direct communication with you to address these matters. To protect your privacy, we cannot discuss specific account details in a public forum, but we will continue to work with you through our ongoing correspondence.
All the best, Trustly.
Trustly is a scam
Trustly is a scam. I tried to set up an online payment method for a recurring bill from a merchant, using my bank account, and Trustly interfered with/intercepted the online process. The merchant told me they don't know who Trustly is and they do not do business with Trustly and they did not route my online transaction to Trustly. My bank said they don't know who Trustly is.
Trustly requiredthat I provide not only my bank routing number and account number in order to make online payments, but also my bank login information, my permission that they access my bank statements and my bank balance, and more.
I searched out online information about Trustly and I think they are anything but trustworthy. It appears that they have tried very hard to saturate/overwhelm the internet with positive stories about themselves. If you search long enough, however, you can find some real reviews showing how customers feel about their experiences with the company.
8 December 2025
Unprompted review
Reply from Trustly
We understand your concerns and want to assure you that Trustly is a licensed payment institution, not a scam. We function as a secure bridge for merchants to accept bank payments, which is why our interface appears during the checkout process. When we ask for bank login details, it is strictly to establish a secure, encrypted connection to verify funds, we never store your credentials.
We are sorry for the confusion regarding the merchant's recognition of our brand. To help us clarify this specific transaction path, could you please contact our dedicated support team via our website's help center so we can investigate?
All the best, Trustly
Amount transferred is lost
Trustly transferred a large amount from my account which is not received by the merchant nor reimbursed. The contact center has not replied to any of my questions ever since Monday December 1st. This is not the behavior of a professional organisation. My preference would be to have contact to find a solution that will reimburse my payment asap.
1 December 2025
Unprompted review
Reply from Trustly
Hi Wouter, We are truly sorry to hear about the distress and inconvenience this has caused you. It is unacceptable that you have been left without a clear response. We understand how frustrating it is when a payment is delayed. I see that our support team is currently investigating your case and preparing a refund. They will be reaching out via email very shortly with an update and confirmation of the next steps to ensure your payment is reimbursed as quickly as possible. We appreciate your patience as we work to resolve this.
All the best,
Trustly
UNTRUSTLY.COM ABSOLUTE LIARS
If I could give it nothing I would. What a crap service. Taken my money, nearly £2000 and cancelled the payment. Money's gone from my account though. No payment reference, no confirmation. Air lines use these fraudulent companies to save a few pennies. No response from either TRUSTLY or Air France. Should be called UNTRUSTLY. Absolute abhorrent service. Where's MY MONEY?????
3 December 2025
Unprompted review
Reply from Trustly
Hi Jahanara, thank you for sharing your feedback. I am profoundly sorry to hear about the distress and financial uncertainty this situation has caused, especially concerning a large amount of nearly £2000. It is unacceptable that the funds left your account but the payment was cancelled without a reference. I can confirm that our support team is aware of your critical issue and will be looking into this and reaching out to you today to investigate the transaction. Please look out for an email from our team shortly.
All the best, Trustly
Remember to be honest
5 August 2025
Reply from Trustly
Hi Aiyln, thank you so much for your fantastic 5-star review! We are delighted to hear you had a great experience using our services. Providing a smooth, secure, and reliable payment process is always our top priority. We appreciate you taking the time to share your positive feedback!
Very safe indeed,
Very safe indeed,
Tried 4 times to withdraw a massive 7,20€ from Rabble and this required authentication from S-Pankki in Finland where the account where said 7,2€ were supposed to go. All went swimmingly after the first one and then could choose the account where said 7,2€ were supposed to go. After this came a second stage to verify my personality again through the exact same step, execept now a very informative error message appeared after doing the same identification process as in the previous step ; "Please try again later". I tried a second time, then removed all cookies and tried a third time, and as a final resort before giving up I restarted the phone and tried a fourth time. End result is that I still do not have the massive 7,2€ that I was trying to withdraw. Maybe you should hire someone who actually knows software,
18 November 2025
Unprompted review
Reply from Trustly
Hi Veronkier, thank you for sharing your detailed feedback. I am very sorry to hear about the repeated failures and the frustrating "Please try again later" error you encountered while trying to withdraw the funds from Rabble. We understand that even for a small amount like €7.20, it is unacceptable when the reliable payment process fails. The double-authentication steps are part of our enhanced security and Open Banking protocols, but they should certainly not result in a continuous failure loop. To protect your data, we cannot discuss account-specific details here. Could you please contact our dedicated support team via the link on our website with the transaction attempt reference numbers so we can investigate the specific technical error with S-Pankki?
All the best, Trustly
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