TrustWallet Support Reviews 

957
•
TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, most reviewers were let down by their experience overall. Consumers frequently stated that customer support was unhelpful, slow, automated, and practically non-existent when trying to resolve urgent account problems. Users also shared experiences of losing funds unexpectedly, encountering hidden fees during transactions, and facing impossible barriers when attempting to withdraw their money from the platform. Reviewers warned that the application lacked basic security features and made it extremely easy for unauthorized individuals to access wallets. Some people were satisfied with the straightforward storage options and found that basic crypto transactions worked smoothly without any major complications. Reviewers also noted that managing certain digital assets was initially simple and easy to follow before encountering later difficulties.

What people talk about most

Payment

Customers had negative experiences with payment, reporting that funds were unexpectedly delayed or locked... See more

Customer service

Customers consistently note negative experiences with customer service, reporting that it is nearly... See more

Product

People report negative experiences with the product, expressing deep dissatisfaction over account issues and... See more

Website

Reviewers express deep frustration regarding website functionality, highlighting withdrawal failures linked... See more

User experience

Clients share negative opinions on user experience, highlighting how the platform is not user-friendly and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I was scammed out of my $72K of crypto and Trust Pilot support wouldn’t even accept my request for help. Scammers advised i needed to register at cryptnetworkweb3.org to make sure crypto was secure af... See more

Rated 1 out of 5 stars

What has happened to Trustwallet? Absolutely gone to greedy and scammy trash. We are still not able to recover over 1 year of missing Tron funds. Recently cant even swap on BNB chain leaving us in lim... See more

Rated 1 out of 5 stars

It’s really absurd that they are asking for proof today otherwise that take off the review.we wrote a review last February and it was actually my friend who ordered the flowers and never received... See more

Rated 1 out of 5 stars

🤬 I startede using Trust Wallet when it had these cool functions integrating other instances like Binance. First i made a payment of $41 for the gas fees for an exlusive VIP reward. Second i was to... See more


Company details

  1. Cryptocurrency Service
  2. also in
  3. Currency exchange service

Information provided by various external sources

Trust Wallet is the best ethereum wallet and multi cryptocurrency wallet to store your favourite ERC721; ERC20 tokens. Download the Trust Wallet Android and IOS app today!


Contact info

1.2

Bad

TrustScore 1 out of 5

957 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(957)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They are constantly making a person…

They are constantly making a person prove who they are. One day a buy will got through then the next they say they need more financial info that might take up to 7 days to verify. They charge to much in fees to make you stand still waiting. Meanwhile the purchase is no longer available or on sale any more.. I'd give their customer service a minus 10 and as for usability and user friendly, a minus 15. Just another group of middlemen on shaky ground charging an arm and a leg to buy bitcoin. I deleted my account today. I should have two years ago.

26 November 2025
Unprompted review
Rated 1 out of 5 stars

Trust Wallet has been one of the worst…

Trust Wallet has been one of the worst financial experiences I’ve ever had. I strongly warn others to stay away.

I was unable to receive funds, and when I finally did, the transactions were delayed for days with no explanation. Eventually, I was pushed toward using a so-called “offshore partner” where I was told my funds would be processed. That’s when things went from bad to worse.

Once my money was in this offshore system, I was suddenly unable to withdraw anything. The entire setup feels shady, and now my funds are completely locked up. I’ve been given no answers—just vague excuses and runarounds.

When I reached out to Trust Wallet support, the representatives were completely useless, offering canned replies and doing nothing to actually help. Even worse, there are tons of fake accounts impersonating Trust Wallet support, which creates a dangerous environment for users trying to recover their money.

Now I’m stuck in limbo, with my funds essentially held hostage, zero transparency, and no reliable support. This company either has serious financial problems or is outright scamming users.

Save yourself the time, stress, and financial loss. Avoid Trust Wallet at all costs.

25 March 2025
Unprompted review
Rated 1 out of 5 stars

Funds gone

transferred my wallet to a new phone (old one ia broken) using a secred phrase that was writted down and used for years. Got into wallet, but it shows 0 crypto. Tried to add them, doesnt work. Useless shit. Support didnt help at all. They say the phrase is wrong even though it has been written down for years and used before.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Trust Wallet is a joke!

Funds in a "secure wallet All protocols followed. Less than a week funds gone. Dont tell you till later that T.W. doesn't actually hold the crypto. They are just a front company and some who is obviously unsecured holds it and can use T.W. to steal it.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Simple and safe

Instead of holding altcoins on cryptoexchanges, it’s always simpler and safer keep them on trustwallet. No problems with access or transactions. It’s solid for storing crypto tokens.

7 November 2025
Unprompted review
Rated 1 out of 5 stars

🤬 I startede using Trust Wallet when it…

🤬 I startede using Trust Wallet when it had these cool functions integrating other instances like Binance.
First i made a payment of $41 for the gas fees for an exlusive VIP reward. Second i was told to transfer $70, a total of $100..
The man decides to lie my right in my face and says: Now its $200 and an even greater reward. What an obvious scam 😓 never use alternative instances like this one (Trust Wallet) and other places that might hold scammers to make payments. Always use the realiable ones..

31 October 2025
Unprompted review
Rated 1 out of 5 stars

I had XRP and it disappeared and I had…

I had XRP and it disappeared and I had proof of it and they pretty much told me to bad. No investigation. Stay far away. Wasn’t much but would have been a game changer for me if it does what they say. How can people connect to your Trust wallet and do this? It should be called I’m scam you and help them.

28 October 2025
Unprompted review
Rated 1 out of 5 stars

There are a bunch of people ( scammers

There are a bunch of people ( scammers? ) on Telegram demanding you give proof of funds by loading $ 5 K in SOL onto Trust Wallet. It's interesting that they ONLY will accept a Trust Wallet screen shot they are not interested in proof in any other Wallet. Go figure ?

27 October 2025
Unprompted review
Rated 1 out of 5 stars

It’s really absurd that they are asking…

It’s really absurd that they are asking for proof today otherwise that take off the review.we wrote a review last February and it was actually my friend who ordered the flowers and never received them.now she already returns to her own country especially this dishonest florist blocked us on WhatsApp.which means they planned this on purpose!!
don’t understand why don’t ask for proof last February !!!!
Are The flowers company and this agency colluding each other!!!!

25 October 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent wallet

Withdrew funds into trustwallet.
Trustwallet wants $500 to withdraw my own funds.
They are a fraudulent wallet!!!

23 December 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Non-existent support. I wanted to contact them to ask if they could get me back some money that I had sent to bcgame which told me to deposit 50 dollars and then withdraw what I had won and now it tells me to deposit another 100 dollars which I will not deposit because it is a scam and they stole my money... and I would like to get it back because I need it

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Trustwallet

Trustwallet is very bad app. Trustwallet authentic wallet. Trustwallet is very actual and faster transfer wallet to exchange.

21 September 2025
Unprompted review
Rated 1 out of 5 stars

They added $150US in fees after I…

They added $150US in fees after I agreed to the original fee of $70US. They added .50 in trx fees and changed the amount I got from -0889 Bitcoin to .0878. It cost in total nearly $300 for a single transaction when it was supposed to cost an agreed $73. All without my agreement and done during the processing. They are deceptive liars and thieves. Ignore the wallet reviewers who get fees for their reviews and links. This wallet is as dishonest as it comes. The wild west of crypto at its worst.

12 October 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look