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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness, friendliness, and quick responses from the support team. Many people are delighted with the product quality, noting impressive results and a significant improvement compared to other options. The delivery service is also frequently mentioned as fast and efficient, with orders arriving swiftly and discreetly. However, some people were dissatisfied with certain aspects of their experience. A few customers reported issues with product quality, specifically mentioning problems with injection kits where needles bent or broke. There were also instances where some reviewers experienced difficulties with order fulfillment, including delayed communication, incorrect dispatches, or products not being delivered. A small number of people also expressed dissatisfaction with the refund process after returning a product.

What people talk about most

Product

Users describe ambiguous interactions with the product. Many consumers praise the product's quality,... See more

Customer service

Consumers find customer service to be positive. Many reviewers consistently praise the customer service as... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the swift and discreet... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the product's effectiveness, with... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the fast delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never purchased MT2 from Trutan before, always bought from another supplier. I haven't placed an order yet but will be about a month before my hols. I must give credit where it's due though.... See more

Company replied

Rated 5 out of 5 stars

I'd give 10 🌟 if i could. Been using TruTan a few months and I'm delighted with the results. I've had no side effects which is a bonus. Delivery is always super fast. Obviously customer service a... See more

Company replied

Rated 5 out of 5 stars

I've bought melanotan 2 products from this company for over a decade and I have nothing but praise for them. The products are very effective,safe and excellent value for money. Furthermore every order... See more

Company replied

Rated 5 out of 5 stars

Just wanted to write a honest review after using these products for over a year now, they work amazing ! After using other supplies I just wasn’t getting anywhere. 100% trustworthy website to use. Cu... See more

Company replied


Company details

  1. Fitness and nutrition

Information provided by various external sources

The UK and Irelands favorite place to Buy Melanotan 2 Tanning Injections and MT2 Nasal Spray from UK Suppliers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Placed an order about two weeks ago…

Placed an order about two weeks ago Never got a shipping email never heard from them again but they took the money out of my bank account very disappointing and not happy

24 March 2021
Unprompted review
TruTan logo

Reply from TruTan

Hi Bijana
Your order was received on a Friday (after close of shipping) and shipped on the Monday), the auto email updates were sent with the order progress, unfortunately these may go into Spam. We emailed you 6 minutes after you brought this to our attention via email, with your tracking number (which confirms it was shipped on the Monday).

I feel the review is rather unfair considering you wrote before we had a chance to respond (you posted this a few minutes after you emailed us making us aware you hadn't received your shipping email).

Willow

UPDATE
The order was delivered on 2/4 which is in the suggested timeframe for delivery to the customers country.

Rated 5 out of 5 stars

Iv used trutan for about 3 years now…

Iv used trutan for about 3 years now and never fail to let me down I have the best tan and always speedy delivery. Would recommend 1000%!

6 February 2021
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the review and kind words Lucy
Willow

Rated 5 out of 5 stars

Used the product for two months now.

Used the product for two months now.. Love my tan only downfall is delivery by royal mail..

3 October 2020
Unprompted review
TruTan logo

Reply from TruTan

Hi Jane
Thanks for the great review and the understanding about Royal Mail. They do now seem to be getting better with over 95% of deliveries are arriving within 1-3 working days.
Willow

Rated 5 out of 5 stars

Ordered kit which came only a few days…

Ordered kit which came only a few days later. Im a fair / ginger who does not tan in the sun...I used mt2 before and was golden brown after two pots. looking forward to bronzing up again....many thanks

4 September 2020
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review Paul.

Rated 5 out of 5 stars

Excellent service

Excellent service.
Speedy delivery.
Highly recommended A1*

17 July 2020
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review James

Rated 5 out of 5 stars

Great product and fantastic service

Great product and fantastic service. I ordered a starter kit and received it quickly. I've never used MT2 before and was a little sceptical but now dont know what all the worry was about. I have a great tan and never burn like before , I'm so happy and will definitely use you guys again. Special mention to Harvey who helped me with everything. Thanks Trutan

26 June 2020
Unprompted review
TruTan logo

Reply from TruTan

Hi Charlie
Thanks for the great review and the kind words.
Willow

Rated 5 out of 5 stars

Finaly got my products

Finaly got my products. Got a little bit worried for a while since I ordered like 25days ago. But I live in Sweden so maybe thats why it took a bit longer. AnyWays I Got The Package!!! Thanks😎

24 June 2020
Unprompted review
TruTan logo

Reply from TruTan

Hi Tomas
Thanks for the understanding re delays, all postal services seem to taking longer due to COVID precautions.
Willow

Rated 5 out of 5 stars

Fast Delivery

Have yet to see results as i've just got it but my 5 stars are for delivery time. i ordered Tuesday and was at my doorstep Thursday. Great service. Will update with results

5 June 2020
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the review Scott

Rated 5 out of 5 stars

Amazing !

I never tan in England and since using the nasal spray I’m so tanned. Highly recommend very happy with results

26 May 2020
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review Laura

Rated 5 out of 5 stars

I've been using this company now for…

I've been using this company now for months exallent service and good product I would recommend to all zm

19 May 2020
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the kind words and the great review

Rated 5 out of 5 stars

Absolutely perfect

Absolutely perfect - emails throughout the delivery process to let me know they had got my order and when they had sent it. Well packaged and discreet. Highly recommend this site

17 April 2020
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review.

Rated 5 out of 5 stars

Best supplier by far!!

Absolutely brilliant! I am never disappointed. The product is amazing, I get a gorgeous tan, my natural skin tone is a washed out pinky-white and never tans without this stuff. The service is second to none, they are totally on the ball. My order always arrives very quickly.

21 January 2020
Unprompted review
Rated 5 out of 5 stars

Full postal tracking

Full postal tracking, product is real, works, so far weight loss down 5kg in 2 weeks. Im a slow tanner so thats taking a bit longer. 100% trusted site

1 August 2019
Unprompted review
Show reviews in all languages. (189 reviews)

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