Very good quality clothing, and convenient pop-up at the school. Was able to buy everything as they had full inventory and the staff was very helpful and kind. Amazing customer service in person and o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Exceptional service from Lesther and his team (Rhoda, Bailyn, Agnes and Bheng) at the BSAK branch. Lesther and his team made the whole process seamless and easy from start to finish. They were all so... See more
Company replied
They were very helpful and whole process which is otherwise a nightmare in the malls was a very pleasant experience due to the team present in the school. A big shoutout to Lourdes, Roma, Cynthia, R... See more
Company replied
After struggling to find the right size online to fit my extremely tall son I called the customer service team for assistance. They went above and beyond to arrange for the uniform to be made to fit h... See more
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Company details
Written by the company
Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children. Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world. You can be assured that when you're buying uniform from Trutex, you're buying the best!
Contact info
Dubai , U.A.E.
- 043204848
- infomea@trutex.com
- trutex.ae
4.8
Excellent
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service
Great Service, Rose, Annette, Jane and Beverly were very helpful!
13 August 2026
Unprompted review
Reply from Trutex
Hi Kyle,
Thank you for your lovely review! We’re pleased to hear that Rose, Annette, Jane and Beverly were so helpful during your visit. We really appreciate you taking the time to recognise the team and share your feedback.
Kind regards
Chloe
Great staff very helpful and made the…
Great staff very helpful and made the process very efficient.
13 August 2026
Unprompted review
Reply from Trutex
Hi Shah,
Thank you for your lovely review! We’re pleased to hear that you found our team helpful and that they made the process efficient for you. We really appreciate you taking the time to share your feedback with us.
Kind regards
Daniel
Very fair pricing and good quality with…
Very fair pricing and good quality with friendly service
13 August 2026
Unprompted review
Reply from Trutex
Hi Dorian,
Thank you so much for your 5-star review! We’re delighted to hear that you’re happy with the quality, pricing and friendly service from our team.
We really appreciate you taking the time to share your feedback with us.
Kind regards
Thomas
Pleasant experience
Had a pleasant experience with Arlene and her team. They were very helpful in guiding me with the sizes and measurements. Thank you for the free candy!
13 August 2026
Unprompted review
Reply from Trutex
Hi Nasreen,
Thank you so much for your 5-star review! We’re happy to hear that you had such a pleasant experience with the team. It’s great to know they were able to help with the sizing and measurements and make your visit a positive one.
And we’re glad you enjoyed the Trutex branded sweets too!
Kind regards
Pippa
Reply from Trutex
Hi Luisa,
Thank you so much for your 5-star review! We’re glad to hear that the team were so helpful during your visit. We’ll be sure to share your kind words with them — they’ll really appreciate the recognition.
Kind regards
Charlie
good experience
Beverley and Jane made the experience amazing. They were extremely kind and helpful
13 August 2026
Unprompted review
Reply from Trutex
Hi Ranya,
Thank you so much for your 5-star review! We’re happy to hear that the team made your experience so positive. It’s wonderful to know they were kind and helpful throughout your visit.
We’ll be sure to share your lovely feedback with them.
Kind regards
Chloe
Rose and Jane were soooo helpful and…
Rose and Jane were soooo helpful and kind. Thank you guys! Love the uniforms!
13 August 2026
Unprompted review
Reply from Trutex
Hi Carolina,
Thank you so much for your lovely 5-star review! We’re delighted to hear that Rose and Jane were so helpful and kind during your visit. It’s also wonderful to know that you’re happy with the uniforms!
We’ll be sure to share your lovely feedback with them.
Kind regards
Daniel
Honest review
Very good quality clothing, and convenient pop-up at the school. Was able to buy everything as they had full inventory and the staff was very helpful and kind. Amazing customer service in person and on WhatsApp. Having been with a different company at previous schools I’m very happy with Trutex. Organized and easy process. Joanne was exceptionally helpful and sweet.
12 August 2026
Unprompted review
Reply from Trutex
Hi Zeina,
Thank you so much for your fantastic 5-star review! We’re happy to hear that you had such a positive experience with Trutex and found the pop-up shop convenient, well stocked and easy to navigate.
It’s wonderful to know that you were happy with both the in-person and online customer service. We’ll be sure to share your lovely feedback with Joanna and the wider team.
Kind regards
Pippa
Reply from Trutex
Hi Melanie,
Thank you for your lovely review! We’re pleased to hear that Rai and Jane were able to assist you and provide great support during your visit. We’ll be sure to share your kind feedback with them.
Kind regards
Daniel
They were very polite and helpful.
They were very polite and helpful.
12 August 2026
Unprompted review
Reply from Trutex
Hi Ayesha,
Thank you for your 5-star review! We’re glad to hear that you found our team polite and helpful. We really appreciate you taking the time to share your feedback.
Kind regards
Daniel
Thank u Marilyn very much
Thank u Marilyn very much, you are super star and always supportive.
12 August 2026
Unprompted review
Reply from Trutex
Hi Hooreya,
Thank you so much for your lovely 5-star review! We’re happy to hear that Marilyn has been so supportive and helpful. We’ll make sure your kind words reach her — we’re sure she’ll be thrilled to know she’s made such a positive impression!
Kind regards
Thomas
Had a wonderful experience today at…
Had a wonderful experience today at Trutex- ACS Abu Dhabi
Beverly, Jayson and Jane were very helpful and kind to me and my kids.
12 August 2026
Unprompted review
Reply from Trutex
Hi Diala,
Thank you so much for your 5-star review! We’re delighted to hear that you and your children had such a wonderful experience at Trutex ACS Abu Dhabi. It’s lovely to know that Beverly, Jayson and Jane were so helpful and kind during your visit.
We’ll be sure to share your lovely feedback with them!
Kind regards
Pippa
Excellent service by Trutex Mirdiff
Excellent service by Gaurav, Arlene and MAria. There was a return from a few months before which was processed smoothly.
Maria was so happy and pleasent and checked sizes and made sure kids were happy with everything.
Overall very happy with new store
11 August 2026
Unprompted review
Reply from Trutex
Hi Sana,
Thank you so much for your 5-star review! We’re delighted to hear that Gaurav, Arlene and Maria provided such excellent service and made your return and new uniform purchase so smooth.
It’s especially lovely to hear that Maria took the time to check the sizes and make sure your children were happy. We’ll be sure to share your kind words with the team, and we’re so pleased you’re enjoying our new Mirdif store!
Kind regards
Pippa
The staff at ACS were very friendly and…
The staff at ACS were very friendly and helpful, Rose, Nanete, Beverly and their supervisor Jane.
11 August 2026
Unprompted review
Reply from Trutex
Hi Mrs Bayati,
Thank you so much for your 5-star review! We’re delighted to hear that the ACS team were so friendly and helpful. We’ll be sure to share your kind words with Rose, Nanette, Beverly and Jane — they’ll really appreciate the recognition.
Kind regards
Thomas
So helpful!
Beverly, Rai, and Jane made it so easy! They were able to easily pick sizes and help all along the process.
11 August 2026
Unprompted review
Reply from Trutex
Hi,
Thank you so much for your lovely feedback! We’re delighted to hear that Beverly, Rai and Jane made the process so easy and were able to help you with the correct sizes throughout your visit.
We’ll be sure to share your kind words with them — it’s wonderful to know their support made such a difference.
Kind regards
Chloe
Very good Rai and Jani!!!
11 August 2026
Unprompted review
Reply from Trutex
Hi Kateryna,
Thank you for your 5-star review! We’re so pleased to hear that Rai and Jani provided such great service. We’ll be sure to share your kind words with them — they’ll really appreciate the recognition.
Kind regards
Pippa
Great customer Service
Beverly, Rose and Jayson were very helpful finding the right sizing for my two kids within minutes. Thank you very much!
10 August 2026
Unprompted review
Reply from Trutex
Hi Katerina,
Thank you so much for your 5-star review! We’re glad to hear that Beverly, Rose and Jayson were able to quickly help you find the right sizes for both of your children.
We’ll be sure to share your kind words with them. Thank you for taking the time to recognise their great customer service!
Kind regards
Daniel
8 years with this team & they are…
8 years with this team & they are wonderful 🙏🙌 great support, great quality ❤️
10 August 2026
Unprompted review
Reply from Trutex
Hi Fereshteh,
Thank you so much for your wonderful 5-star review! It means a lot to hear that you’ve been with us for 8 years and have continued to receive great support and quality from our team.
We truly appreciate your continued support and loyalty over the years.
Kind regards
Pippa
Reply from Trutex
Hi Natasha,
Thank you for your 5-star review! We’re delighted to hear that you found the service quick, easy and enjoyable. We really appreciate you taking the time to share your feedback with us.
Kind regards
Chloe
Excellent customer service
Jane, Rai, Rose, Nanette, Beverly, Jayson, Bench have shown a great customer service
10 August 2026
Unprompted review
Reply from Trutex
Hi Nadine,
Thank you so much for your lovely feedback! We’re delighted to hear that Jane, Rai, Rose, Nanette, Beverly, Jayson and Bench all provided you with such great customer service.
We’ll be sure to share your kind words with the whole team. It’s wonderful to know their hard work and dedication have been appreciated.
Kind regards
Daniel
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