Always been a good service over the years for uniform of excellent quality. Prefer Trutex to any other uniform supplier. The products have stood up to a lot of misuse by a teenager that doesn't pay... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great quality shirts, wash really well! The only problem is that they are definitely not non-iron!! I have followed the washing and drying instructions and they look terrible. So, still ironing the s... See more
Company replied
We’ve been so impressed with the Trutex light blue school blouses for my 13-year-old daughter. The fit is perfect – tailored enough to look smart and feel comfortable without being too tight or re... See more
Company replied
Trutex school uniforms are brilliant. In particular the school trousers can't be beaten. Even after a full school year, they looked great- no saggy knees or weird shiny patches after washing. We're on... See more
Company replied
Company details
- #63 of 83 best companies in Children's clothes shop
- #394 of 620 best companies in Clothing Shop
- #61 of 75 best companies in Clothing supplier
- #12 of 13 best companies in School Supply Shop
- #100 of 153 best companies in Sportswear Shop
- #28 of 32 best companies in Uniform Shop
About Trutex
Written by the company
Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children.
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Trutex
Written by the company
- Uniform they grow out of, not wear out
Contact info
Jubilee Mill, Taylor Street, BB7 1NL, Clitheroe, United Kingdom
- 01200 421206
- td@trutex.com
- trutex.com
4.3
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality skort that washes well…
Great quality skort that washes well too.
8 September 2025
Unprompted review
Reply from Trutex
Hi Sophie
Thank you for your 5 star review. Delighted to hear the skort washes well.
Kind regards
Elizabeth
2025 not a good year
Very disappointed with this years (2025) order from Trutex. I ordered Premium 2 pack Slim Fit Non-Iron Girls School Shirts (5-16+ Years) end of August. Only yesterday the shirts arrived. Took over 20 days! although paid immediately.
I ordered size Age 14. The sizing is way off - far too big from chest downwards !!! Top part fits perfectly- so I can’t see how downsizing would work. My girl is 16!!!
And the shirts are totally see through. For us unfortunately a no go. Can’t believe that the shirts passed a quality check. Now it’s end of September and we ended up with no school shirts for 2 children. And of course I paid for it.
In previous years service and quality was great - what’s happening?
20 September 2025
Unprompted review
Reply from Trutex
Good Morning
Thank you for taking the time to share your feedback, and we are truly sorry to hear about the disappointing experience with your recent order.
We would like to investigate this issue in more detail. The product shouldn’t have changed since last year so there may be an issue we are not aware of, or you may have ordered a different product. Please contact our customer service team at tdi@trutex.com as soon as possible so we can look into this, arrange a full refund or discuss a suitable resolution for you.
We apologise for the delay in delivery and for the issues you have encountered. This is not the standard we aim to provide, especially as you’ve had positive experiences with us in previous years.
Thank you again for your honest feedback, it helps us improve. We hope we can restore your trust in Trutex for the future.
Kind regards,
The Trutex Team
Operational fail at Trutex
Sadly this year 2025 Trutex has been utterly undeliverable across all ages for uniform for DESS schools. I visited the store twice with relentless queues and no stock. Ordered online, the order got lost and look over 2 weeks to arrive. Went back to the store. No stock in store. Somewhere there is an operational disconnect, staff are being yelled at by parents (not me) but it’s actually the management that has created this mess. I hope you find the right people to improve your operations. It has never been this poor previously. In terms of quality of uniform, when you can get it, it’s actually very good.
25 August 2025
Unprompted review
Reply from Trutex
Hi Lara,
Thank you for taking the time to share your experience with us regarding uniform supply for DESS schools this year. We are truly sorry to hear about the difficulties you've faced both with in-store and online availability and I’d like to sincerely apologise for the inconvenience and frustration caused.
You're absolutely right to highlight that something has gone wrong operationally. We acknowledge that the service levels this season have not met the standards we expect of ourselves or those that you rightly expect from us. We are currently conducting a full internal review to understand exactly where the breakdowns have occurred and are already working on improvements to ensure this does not happen again.
We are particularly sorry to hear that you witnessed staff being put under pressure due to these issues. While our store teams have done their best in difficult circumstances, the responsibility for the wider challenges lies with us at a management level, and we are taking that seriously.
Your comment on the quality of the uniform itself is appreciated, and we are grateful you’ve acknowledged that when available the product is of a high standard. Our priority now is to ensure our service and stock availability match that same standard going forward.
Thank you again for your honest and constructive feedback. If there’s anything further we can do to assist you directly, please don’t hesitate to get in touch directly.
Kind regards,
The Trutex Team
Great selection of school clothes and…
Great selection of school clothes and wash so well. Really appreciate the longer return window.
30 July 2025
Reply from Trutex
Hi Susannah
Thank you so much for your lovely reviews! We're delighted to hear that you're happy with the selection and quality of our schoolwear — and that they wash well too!
We’re also really glad the extended return window has been helpful. We know how busy life can be, so we want to make things as easy as possible for our customers.
Thanks again for your support — it means a lot to us!
Tina
Great quality shirts - need to iron!
Great quality shirts, wash really well!
The only problem is that they are definitely not non-iron!! I have followed the washing and drying instructions and they look terrible. So, still ironing the school shirts every weekend.
13 September 2025
Unprompted review
Reply from Trutex
Hi Gemma
Thank you so much for your feedback — we're really pleased to hear that you're happy with the quality of our shirts and how well they wash!
We're sorry to hear that the non-iron feature hasn’t met your expectations.
Your comments have been passed on to our product team, as we’re always looking for ways to improve. If you’d like to discuss this further or need any help, please don’t hesitate to reach out to our customer service team.
Thanks again for your support!
Tina
Made to measure trousers
Made to measure trousers
Good for kids with small waist and long legs
Or kids that need bigger clothes than average
Great variety of stock
11 August 2025
Reply from Trutex
Hi Tez
Trutex are proud of the size ranges we offer and we are pleased that you have found this useful.
Thank you for letting us know.
Kind regards
Tina
Great prices quality and service
19 March 2025
Reply from Trutex
Hi Jim
Thanks for leaving all those great reviews. Your support is much appreciated.
Kind regards
Elizabeth
Great quality at affordable prices
The first blazer I ordered was too big for my son, the refund was hassle free and super easy. The second one arrived. Fabulous quality at great prices came within 2 days, altered really well and badge sewed on looks amazing. Better quality than m&s by far. Would use this again next blazer.
9 August 2025
Reply from Trutex
Hi Caren
Thank you so much for the 5 stars! We're so pleased that the return went smoothly and that you are so pleased with the quality of the replacement.
We look forward to serving you again.
Kind regards
David
absolute clowns
I've now had another change from the delivery date. I was told the 10th yesterday now it's the 22nd. I have NEVER had as bad an experience with uniforms than I have from here. I will leave a separate review for the quality if they ever arrive , however even the nicest things n the world are useless if a company can't meet demand or actually get them to you. it's obvious they have either over sold and are waiting for their team to manufacture more, or their delivery system has collapsed.
I've already had to get him uniforms from somewhere else while I wait for this one to arrive. reading their replies on this site... it's never their fault is it. they always blame it on customer incompetence. obviously a corporate catastrophe on their behalf
5 September 2025
Unprompted review
Reply from Trutex
Hi Jonathan
We have apologised for the inconvenience and disruption caused on your initial review and asked for a chance to rectify the matter. We completely understand how disappointing and inconvenient this must be. Our replies on Trustpilot reviews only contain factual information, from an actual Trutex Team Member, and where delays occur we do our utmost to keep customers up to date. I can also reassure you that our delivery system has not collapsed. During peak periods like Back-to-School, demand can be exceptionally high, and while we do our best to keep stock levels accurate and delivery times reliable, delays can sometimes occur due to various factors. That said, we take full responsibility for ensuring our communication is clear and timely.
If you wish to discuss this further, we would be grateful if you could either call us and ask for a Manager or let us know the best contact number for yourself so we can keep you posted on delivery progress.
Please accept our apologies for the delay in delivering your ordered school uniforms.
Best regards
David
girls contemporary grey straight skirt
bought a skirt from them and it was the ugliest thing I've ever put on. awkwardly long and went out on my hips had to return a 2 skirts because despite the first one being in my size it was far too small and the other was absolutely awful. looked vile.
4 September 2025
Unprompted review
Reply from Trutex
Hi Isabella
We're really sorry to hear that the skirts didn’t meet your expectations. We always aim to offer a range of styles and fits to suit different preferences, and we’re disappointed these weren't right for you.
To help us look into this further and review the items in more detail, could you please share your order number with our Customer Services team at td@trutex.com?
We are pleased to hear that you managed to return the skirts without too much trouble but would appreciate a few more details.
We look forward to hearing from you.
Kind regards
David
I did not receive a confirmation email…
I did not receive a confirmation email when I ordered it. This is disappointing as it meant that when I tried to return my item of clothing I had no order number.
3 September 2025
Unprompted review
Reply from Trutex
Good Morning Mrs. Singh
Further to your review, could I ask that you contact us regarding your order and which email address is attached to your account. Trutex orders are always confirmed by email so we don't understand how this has happened, unless the email has gone into your junk/spam folder.
We also offer support via our helpline and live chat, where we would have been able to provide your order number from your name and address, following which we would have assisted with a smooth return.
Have you now been able to return the order now? Please do get in touch so we can help if the matter remains unresolved. Our email address is td@trutex.com.
Apologies for the inconvenience and we look forward to hearing from you.
Kind regards
Victoria
No uniform and no answers
I would give a zero if I could..
It's been almost a month since I placed paid order with them, but there is no update, no contact person, no reply to watsapp chat, emails....nothing ! The telephone numbers are either not working(call disconnects) or nobody picks the phone in the rare chance it goes
through ! 2 weeks into school now and my children still don't have an uniform
The uniform quality is also not great, especially the shirts n dress... stitches unravel on hems, belts, pockets after few months of wear, absolutely difficult material to wash and iron ... not sure why our school
considers them as a uniform
supplier.
The school recently changed their logo, wish they had changed supplier also. Better quality and service
much needed !
3 September 2025
Unprompted review
Reply from Trutex
Hi Sakina,
Could you please contact us at td@trutex.com as soon as possible with your order number. Your order was not from ourselves, Trutex Direct UK but from a supplier in Dubai. However if we can help at all with contact details, we will be happy to point you in the right direction.
UK telephone numbers and support channels are also in full working order.
If possible, could we kindly ask you to remove the review from our page, as it doesn’t relate to us.
Regards
David
Never received order
12 August 2025
Reply from Trutex
Hi Bethany,
I’ve looked into the issue and can confirm that your parcel was held at a DPD depot and has since been returned to us - unfortunately, without any reason provided by the courier.
As a result, we’ve issued a full refund for your order.
Please be assured that your order was dispatched on time and as requested. If you’d like to discuss this further or would prefer us to re-ship the items, please don’t hesitate to contact our Customer Services team at td@trutex.com.
Kind regards
Elizabeth
Reply from Trutex
Thanks Karen - good to hear that our returns process is straightforward for customers.
Kind regards
David
So far
So far, I’m really happy with the fast delivery also that the shirts fit really well haven’t had the full test of washing and need a little bit more time, but I suspect they would be pretty good thank you
11 August 2025
Reply from Trutex
Hi Nawel
Thank you so much for your lovely review! We're really pleased to hear that you're happy with the fast delivery and the fit of the shirts — that’s great to know.
We completely understand wanting to give them a bit more time before the full verdict, but we’re confident they’ll hold up well after washing too. If you ever have any feedback down the line, we’d love to hear it!
Thanks again for choosing Trutex — we really appreciate your support.
Kind regards
David
Reply from Trutex
Hi Tanya
Thank you so much for your review! We're really glad to hear that you were happy with the school uniform and the fast delivery — that’s great to know.
We noticed you gave us 4 stars, and we’d love to understand what we could have done to earn that fifth star. Your feedback is incredibly valuable and helps us improve every step of the way.
If there’s anything we can do better next time, please don’t hesitate to let us know — we’re always here to help!
Kind regards
David
i have ordered a size 13 blazer and it…
i have ordered a size 13 blazer and it was massive, could pass off as a size 14-15. extremely disappointed and will never buy from here again
31 August 2025
Unprompted review
Reply from Trutex
Good Morning
Thank you for your feedback, and we're really sorry to hear that the blazer sizing didn’t meet your expectations. We understand how frustrating it can be when an item doesn’t fit as expected, especially when you're relying on standard sizing.
We’d love the opportunity to look into this further and make things right. If you haven’t already, please reach out to our customer service team at td@trutex.com - we’re here to help with a return or any other support you might need.
Your feedback is important to us and will be shared with our product team to help improve future sizing consistency.
Kind regards
David
Reply from Trutex
Hi Emma
Thank you so much for your positive review on the quality of our schoolwear.
Kind regards
Lisa
Timely delivery
9 August 2025
Reply from Trutex
Hi Cecilia
Thank you for taking the time to leave positive feedback on delivery.
Much appreciated.
Dawn
Excellent service and quick delivery
Excellent service and quick delivery. Price a bit high but I love Trutex quality products.
9 August 2025
Reply from Trutex
Hi Emma
Thank you so much for your kind words! We're delighted to hear that you received excellent service and quick delivery — that’s exactly what we aim for.
We really appreciate your honesty about the pricing, but we’re glad the quality of our products continue to meet your expectations.
Thanks again for your support and returned custom!
Kind regards
Lisa
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.