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Review summary

Created with AI, based on recent reviews

Looking at 1,392 reviews, reviewers overwhelmingly had a great experience with this company. Customers generally find the website easy to navigate and the ordering process straightforward and simple. Many people appreciate the clear and informative details provided about the products, which helps them make informed decisions. The overall user experience is frequently described as positive, with consumers noting the ease of understanding what to do to complete their orders. However, some people were dissatisfied with the product and order experience, citing issues such as not receiving their orders, unexpected additional charges, or difficulties with the checkout process due to numerous upsells. A few customers also mentioned confusion regarding the quantity of items received versus what they believed they ordered.

What people talk about most

Product

Users describe ambiguous interactions with product. Many reviewers express excitement to try the products,... See more

Order

People report ambiguous experiences with order. Many customers found the ordering process easy and... See more

User experience

Customers consistently note positive experiences with user experience, particularly praising the ease of... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers found the website easy to navigate, with... See more

Delivery service

Reviewers mention ambiguous feedback about delivery services. While some customers experienced quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I researched oregano products and found trusted websites that had tested different brands. All gave Cleantra five stars. Their products aren't as pure and had lower reviews. Plus they seek for a lowe... See more

Company replied

Rated 4 out of 5 stars

The presentation is great. But I would appreciate if there are three products, say so from the beginning.

Rated 5 out of 5 stars

Making this purchase was difficult for me because I have been burned by products in the past. The reason I placed this order is I did some research and this one came up as the best one to try. Althoug... See more

Company replied

Rated 5 out of 5 stars

The information the company provides on what the product does and the money back guarantee help a lot in navigating a more natural remedy to gut health issues. I have not tried this product yet since... See more

Company replied


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Not happy

The ordering was great. I had given a five star review. But then the good feeling ended for me. I have repeatedly emailed and my main concerns are not addressed.
I was offered a credit to compensate for not being able to cancel the order before it was shipped. (I had tried to cancel within 30 minutes and was told that it had shipped already.) I have never, despite several requests, received that credit on my card. Then my order came with 1 bottle only...I had ordered and paid for 3. Emails about this have not been addressed by Cleantra.

So now I will pursue returning and cancelling my order,my one bottle. as promised in their 90 day guarantee. Let's see how that goes.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Only ordered 1 product

Only ordered 1 product. I was charged for 2 and received 2, but did not request it. When wanting to return the product, only wanted to give me a percentage back instead of a full refund. No phone numbers to call, only an email address.

23 April 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!

Ordered the end of March and still haven't received the product. I've tried to contact and all they do is send me a tracking number that comes up saying virus detected and is invalid. As far as I'm concerned it's a scam and just taking the loss. Tired of getting the runaround and them saying they are looking into it.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

No acknowledgment for overcharge

I placed my order, realized I was charged an extra $90 for 6 extra bottles! I’ve emailed multiple times, no acknowledgment to my issue yet. No order tracking number, no human response, just automated nonsense replies to my emails, ignoring the fact that they charged me almost $100 more than they should have. Let’s see how long it takes. I still haven’t received my order.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Good experience so far!

Business site was easy to navigate, obtain all available information on products, pricing varied depending on links to main site, order was completed for shipping the day after placing same. I was hesitant due to reviews but am looking forward to trying the products.

7 May 2026
Unprompted review

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