Needed to address a few concerns with billing. While it did take over 30 minutes for my phone call to be answered I was pleased and appreciative of Kim addressing my concerns and getting a solution to... See more
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Review summary
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What people talk about most
Based on these reviews
Easy, treatment sign up process and approval was instant. The pharmacy they use is efficient and delivers within 2-3 days of RX approval. They are quite pricey compared to other telehealth provide... See more
Company replied
Sheila made sure my request was taken care of in a timely fashion and without any hesitation. She knew what I needed and made it happen quickly and reassured me that my issue had been taken care of.... See more
Company replied
I didn't tolerate the medication well enough to continue treatment, but Erin helped me cancel as soon as I reached out to support. Honestly, from start to finish with this company it was great. They a... See more
Company replied
Company details
- Weight-Loss Service
- Medical spa
- Online Prescription Medication Vendor
- Spa and health club
- Wellness Programme
About Eden
Written by the company
Try Eden Now
We have a lofty mission: To improve metabolic health for 80 million Americans by connecting them with best-in-class programs, physicians, and state-licensed compounding pharmacies.
We provide access to expert doctors and tailored treatment plans, helping you look, perform, and feel your best. Eden simplifies healthcare by delivering personalized treatments right to your door through our innovative and convenient platform that combines advanced technology with a personal touch.
Contact Us
- Expert Connections: Access to knowledgeable doctors.
- Convenient Care: Virtual consultations and home delivery.
- Personalized Treatment: Custom plans from state-licensed compounding pharmacies.
- Transparent Pricing: No hidden fees.
- Ongoing Support: Continuous care and plan adjustments.
Eden is revolutionizing healthcare by making it more accessible, transparent, and personalized. Our platform connects you with experienced doctors who specialize in metabolic health, ensuring you receive expert advice and custom treatment plans delivered right to your door. We pride ourselves on our credibility, and commitment to transparency about our services and pricing.
Eden's ambitious goal is to improve metabolic health for 80 million Americans by connecting them with the best programs, physicians, and pharmacies. We are dedicated to providing a seamless, trustworthy, and customized healthcare experience, helping you lead a healthier, happier life.
Contact info
United States
- care@tryeden.com
- tryeden.com
4.4
Excellent
3K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Haven’t noticed any weight difference…
Haven’t noticed any weight difference yet. Clothes still fitting the same. Haven’t noticed much decrease in appetite . The first month was cheap and affordable but the next month was the same price as lily direct. Hoping to see some difference in body and weight in the next month. Hoping for the best but feeling doubtful to be honest
2 April 2026
Reply from Eden
Hi there,
Thank you for sharing your experience so honestly. We completely understand how frustrating and discouraging it can feel when you’re putting in the effort and not seeing the changes you were hoping for, especially in the first couple of months.
Everyone’s body responds differently, and for some, it can take a little more time to begin noticing changes in appetite and weight. That said, your concerns are absolutely valid, and it’s important that you feel confident in both your treatment and the value you’re receiving.
We’d really like to take a closer look at your plan, dosage, and overall experience to make sure everything is aligned for the best possible results. Please feel free to reach out to me directly at [susie@tryeden.com](mailto:susie@tryeden.com) and I’d be happy to review your account and see how we can better support you moving forward.
We’re here for you and truly want to help you succeed on your journey.
Susie 🌿
I needed to delay my refill and Melanie…
I needed to delay my refill and Melanie was very helpful. Melanie was a great help!
9 April 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing your experience! 💚 We’re so glad Melanie was able to help you delay your refill and make the process easy—that’s exactly what we aim for.
We’ll be sure to pass along your kind words to her—she’ll really appreciate it!
If you ever need anything else, we’re always here to help.
Warmly,
Susie 🌿
Eden Care Team
Amazing customer service !!
Amazing customer service !!! I love being able to speak to real humans. The agents in the phone are always very helpful and patient. Erin, the agent that helped me most recently was absolutely delightful!! Miss Erin answer all my questions and stayed with me on the line helping me navigate the patient portal. She is an amazing asset to the company
9 April 2026
Unprompted review
Reply from Eden
Hi there,
Wow—this made our day, thank you so much for sharing! 💚 We’re so glad you’ve had such a positive experience speaking with our team, and that being able to connect with a real person has made a difference.
Erin truly is amazing, and we’re so happy to hear she was able to patiently walk you through everything and make navigating the patient portal easy and stress-free. We’ll be sure to pass along your incredibly kind words—she’ll be so appreciated!
We’re always here for you whenever you need us.
Warmly,
Susie 🌿
Eden Care Team
Zee took care of everything I needed…
Zee took care of everything I needed and went above and beyond. Excellent customer service.
9 April 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for taking the time to share this! We love hearing that Zee went above and beyond to take care of everything you needed—that kind of support is exactly what we aim to provide every day 💚
We’ll be sure to pass along your kind words to Zee—this will absolutely make their day!
If there’s ever anything else we can help with, we’re always here for you.
Warmly,
Susie 🌿
Eden Care Team
JOANNE- Was very helpful and friendly…
JOANNE- Was very helpful and friendly she solved my issue very fast! Thank you!
9 April 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing your experience! We’re so happy to hear that Joanne was able to help you quickly and make the process smooth and friendly—that’s exactly what we strive for 💚
We’ll be sure to pass along your kind words to her—she’ll truly appreciate it!
If you ever need anything else, we’re always here for you.
Warmly,
Susie 🌿
Eden Care Team
Packaging is good and delivery also but…
Packaging is good and delivery also but seems like I'm not losing weight. Kinda dissappointed.
26 March 2026
Reply from Eden
Hi there,
Thank you for sharing your feedback. I’m really glad to hear that packaging and delivery have been a positive part of your experience, but I’m sorry to hear you’re feeling disappointed with your progress so far. That’s completely understandable.
Weight loss can take time, and everyone responds differently, but it’s important that you feel confident and supported along the way. We’d really like to take a closer look at your treatment and make sure everything is set up for the best possible results.
Please feel free to reach out to me directly at [susie@tryeden.com](mailto:susie@tryeden.com) and I’d be happy to review your account and see how we can better support you moving forward.
We’re here for you.
Susie 🌿
very helpful
9 April 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your kind feedback! We’re so glad to hear Melanie was very helpful and able to get you back on track. We’ll be sure to share this with her—it will mean a lot.
We appreciate you being part of Eden 💚
Susie 🌿
Eden Care Team
Melanie was a great help and was able…
Melanie was a great help and was able to get me back on track!
9 April 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing your experience! We’re so happy to hear that Melanie was able to help and get you back on track. She truly cares about making sure everything is smooth and stress-free for our members, and we’ll be sure to pass along your kind words to her.
We appreciate you being part of Eden and are always here if you need anything 💚
Susie 🌿
Eden Care Team
Danifer Bautista Was so helpful
Danifer Bautista Was so helpful! Made everything easy and eased any stress I had
9 April 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your kind words! We’re so glad to hear Danifer Bautista was able to make everything easy and help ease your stress. That’s exactly the kind of support we strive to provide.
We truly appreciate you taking the time to share your experience and are always here if you need anything.
Susie 🌿
The product is doing what it stated to…
The product is doing what it stated to do. Am satisfied with the deliveries and the privacy of their customers
1 April 2026
Reply from Eden
Hi there,
Thank you so much for your kind words! We’re so glad to hear the product is working as expected and that you’re satisfied with the delivery experience and the privacy we provide. That’s incredibly important to us.
We appreciate you taking the time to share your experience and are always here if you need anything.
Susie 🌿
Erin is the best.
Customer service with Eden has been very good. Quick response to questions & concerns, often within minutes. Erin has assisted me several times, & she is thorough & helpful with clear communication. Thanks, Erin!
8 April 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your kind words! We’re so glad to hear you’ve had a great experience with our customer service and that Erin has been consistently helpful, thorough, and clear in her communication. That kind of support makes all the difference.
We truly appreciate you taking the time to recognize her and share your experience. We’re always here if you need anything.
Susie 🌿
Great Customer Service and Problem Solving
Melanie quickly fix my problem and even provided me with a reference number to return to if needed.
9 April 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your feedback! We’re so glad to hear Melanie was able to quickly fix your problem and provide a reference number for peace of mind. That kind of thorough and efficient support is exactly what we strive for.
We appreciate you taking the time to share your experience and are always here if you need anything.
Susie 🌿
Zee was fantastic and her written…
Zee was fantastic and her written communication skills were excellent.
8 April 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your kind words! We’re so glad to hear Zee was fantastic and that her written communication stood out. Clear and thoughtful communication makes such a difference, and we’re happy you had that experience.
We truly appreciate you taking the time to share this and are always here if you need anything.
Susie 🌿
Melanie Bautista was courteous and…
Melanie Bautista was courteous and efficient. She addressed my concerns and offered a solution that took care of my issues.
9 April 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your kind words! We’re so glad to hear Melanie Bautista was courteous and efficient in addressing your concerns and providing a solution. She truly takes pride in making sure our members feel supported and taken care of.
We appreciate you taking the time to share your experience and are always here if you need anything.
Susie 🌿
Melanie was very prompt and friendly…
Tryeden has always been great for me, today during my customer service chat Melanie was very prompt and friendly and took care of exactly what I needed!
9 April 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your kind words! We’re so glad to hear TryEden has consistently been great for you and that Melanie provided such prompt and friendly support. It’s wonderful to know she took care of exactly what you needed.
We truly appreciate you taking the time to share your experience and are always here if you need anything.
Susie 🌿
Your customer service representative…
Your customer service representative was very helpful he gave tme some of the information i needed,and I was greatful
But I still haven't heard anything about about my prescription or what it's not been shipped from the pharmacy or when it will be and when it may be delivered to me,,
I've had absolutely no updates about it or if there may be something I don't know about that needs completed , because I got no emails or texts telling me there was something I was supposed to complete but I've no received any texts or emails INFORMING me I need to complete!!
I'm just confused on why my GLP-1 MEDICATION IS STILL PENDING AT THE PHARMACY,
I AM EXCITED AND DONT HAVE AOT OF PATIENCE IN WAITING, THOUGH IM AM DOINY BEST BUT A LITTLE MORE INFORMATION AND SOME CURRENT UPDATES ON WHAT THE HOLDUP IS,, AND IVE HAD NO OTHER UPDATES SENCE THE DOCTOR APPROVED MY TREATMENT AND SENT IT TO THE PHARMACY AND THAT IS WHERE ITS BEEN SENCE THE DAY I PURCHASED THE GLP-1 IT AND THE DOCTOR APPROVED AND IT WAS SENT TO THE PHARMACY THAT WAS APRIL 5,2026 AND ITS STILL THERE AND IVE HAD ABSOLUTELY NO FURTHER UPDATES ONE WAY OR THE OTHER,, PLEASE REPLY SOON,, THANK YOU
7 April 2026
Unprompted review
Reply from Eden
Hi Reba!
Hi there,
Thank you so much for sharing this, and I completely understand how you’re feeling. Waiting without updates, especially when you’re excited to get started, can feel really frustrating and confusing. I’m truly sorry you haven’t received clear communication or updates along the way.
I’d really like to help take a closer look at your account and see exactly what’s going on with your prescription and where things may be held up. You shouldn’t be left wondering or feeling in the dark about next steps.
Please feel free to reach out to me directly at kelley@tryeden.com
so I can review everything for you. If you’re open to it, I’d also be more than happy to set up a call so we can walk through this together and get you the answers you’ve been waiting for.
I’m here to help and want to make sure you feel supported every step of the way.
Warmly,
Kelley
What has made my expeThe telehealth Assistant the made my Experience hopeful. rience Great was…
What has made my experience Great was the Young Lady Joanne from Eden health team , very Warm and Proffesional and very Knowledgeable and Friendly , and Kind , and Efficient in helping me Resolve my problem , im Greatful and I know Eden is very Greatful to have her among their Team.
8 April 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your thoughtful and kind words! We’re so glad to hear that Joanne made such a positive impact on your experience. She truly embodies the warmth, professionalism, and care we strive to provide, and it means a lot to see her recognized in this way.
We’re incredibly grateful to have her on our team, and even more grateful for members like you who take the time to share their experience.
We appreciate you and are always here if you need anything.
Susie 🌿
Excellent customer service
Excellent customer service. Will def use again.
8 April 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your kind words! We’re so glad to hear you had an excellent experience with our customer service. It truly means a lot to us.
We look forward to supporting you again in the future and are always here if you need anything.
Susie 🌿
I have been more then happy with the…
I have been more then happy with the fact that Eden has helped me reach my goal in my weightloss journey with out then I was just stuck in limbo trying everything too lose weight too help me with my pcos symptoms
8 November 2025
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing this—it truly means a lot. We’re so happy to hear that Eden has helped you move forward in your weight loss journey, especially after feeling stuck for so long. That can be such a frustrating place to be, and it’s incredible to hear you’re seeing progress.
We’re also really glad to know this has helped with your PCOS symptoms. Supporting our members in feeling better and regaining control of their health is exactly why we do what we do.
We appreciate you taking the time to share your experience and are so happy to be part of your journey.
Susie 🌿
Thank you Kim!
Kim was thorough, friendly, fast and efficient! Thank you!
8 April 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your kind words! We’re so glad to hear Kim was thorough, friendly, fast, and efficient. That’s exactly the kind of support we strive to provide.
We truly appreciate you taking the time to share your experience and are always here if you need anything.
Susie 🌿
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