Like every product I buy on line, I'm usually a bit anxious about wasting money on products that don't work. No worries with this little gem of a massager. My husband, in his early 80's, and having p... See more
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Review summary
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Reviews shaping this summary
It certainly was not a great experience as not enough information was available about the product on sale, what it is used for and just how easy and/or difficult it is to use it. Neither was any infor... See more
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I would have liked to be reassured if not suitable I could return free of charge for a full refund - something I can do with Amazon. I liked how the product sounded. Delivery from China was quick and... See more
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Have only had my Anklet Sensors , for less than a week . I use them late evening , and they do , honestly stop, the annoying pins and needles , type of discomfort that is, a common complaint , with... See more
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Company details
Written by the company
This is the official EMSense Trustpilot profile. EMSense is dedicated to creating thoughtfully designed at-home foot massagers that support relaxation and everyday comfort. Our goal is to make foot care simple, accessible, and enjoyable, whether you are unwinding at the end of a long day or looking for a moment of comfort as part of your daily routine. Each EMSense foot massager is developed with ease of use in mind, combining gentle massage settings, optional warming comfort, and a supportive wrap design to create a soothing and relaxing experience. Our products are intended for everyday use at home and are designed to fit seamlessly into real life, with no complicated setup or learning curve. We focus on quality, reliability, and continuous improvement, refining our designs over time to enhance comfort and overall user experience. Customer feedback plays an important role in how we evolve our products, and we value honest, transparent reviews from real customers. On this page, you will find genuine feedback from verified buyers who have purchased EMSense foot massagers and chosen to share their experience. All reviews reflect individual opinions and personal use, helping future customers make informed decisions. Thank you for visiting the official EMSense Trustpilot page and for being part of the EMSense community.
Contact info
United States
- tryemsense.com
4.2
Great
4k reviews
Replied to 78% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would have liked to be reassured if…
I would have liked to be reassured if not suitable I could return free of charge for a full refund - something I can do with Amazon. I liked how the product sounded. Delivery from China was quick and I was kept well Informed but Evri was slow, it sat at various depots along the way for days at a time.
26 May 2026
Unprompted review
Reply from EMSense
Hello Customer,
Thank you for taking the time to share your detailed feedback with us. We’re glad to hear that you liked the sound of the product and that you were kept informed throughout the delivery process.
We also truly appreciate your honest comments regarding reassurance around returns and refunds, as well as the delays experienced during the final stages of delivery with the courier. Feedback like yours is incredibly valuable and helps us continue improving both the customer experience and communication we provide.
We’re pleased to hear your order still arrived quickly overall, and we hope EMSense brings you comfort and support as part of your daily routine.
If you ever have any questions or need assistance, please don’t hesitate to contact us at customercare@tryemsense.com — our team will always be happy to help.
Warm regards,
EMSense Team
It has relieved a lot of my foot pain…
It has relieved a lot of my foot pain and numbness and tingling which is hot to say the product has been well made and easy to use
26 May 2026
Unprompted review
Reply from EMSense
Hello Barbara,
Thank you so much for taking the time to share your experience with EMSense. We’re delighted to hear that you’ve found the product comfortable, easy to use, and supportive as part of your daily routine.
It’s also wonderful to know that you’re happy with the quality and design of the product. We work hard to provide a convenient, at-home solution that customers can use with confidence and comfort.
If you ever have any questions or additional feedback, please don’t hesitate to reach out to us at customercare@tryemsense.com — our team will always be happy to assist you.
Warm regards,
EMSense Team
I ordered 1 pair of these with hopes it…
I ordered 1 pair of these with hopes it would help with circulation issues in legs. Right from the start of ordering I was horrified to see I was charged for 2. I had no idea they thought and said I was ordered 2 sets. Why would I when I have only 2 legs ? i tried going through pay pal to get 1 set refunded and emsense keep sending them and me confusing info. Got shipment yesterday and requested a refund This shipment is eligiable for one. Now they are sending me refund links that do not work and then sending me emails saying I cannot return because it is not eligiable. I am so tired of this dishonest scamming company. Please do not order from them. If possible order from amazon where you do not have these issues
26 May 2026
Unprompted review
Reply from EMSense
Hello Cheryl,
We’re sorry to hear about your experience, and we appreciate you taking the time to share your feedback with us.
Unfortunately, we were unable to locate your order using the details provided in your review. To help us assist you as quickly as possible, we’ve requested a few more details through Trustpilot. Please fill out the requested information so our team can look into this for you right away.
You’re also welcome to contact us directly at customercare@tryemsense.com with your order ID or any additional details related to your purchase, and our support team will be glad to assist further.
We appreciate your patience and look forward to resolving this for you.
Warm regards,
EMSense Team
communication is excellent
communication is excellent, when I told them i only ordered 2, they were willing to remedy immediately
23 May 2026
Unprompted review
Reply from EMSense
Hello Bruce,
Thank you so much for taking the time to share your experience with EMSense. We’re delighted to hear that you found our communication helpful and that our team was able to respond quickly and assist you with your order concerns right away.
Providing responsive, supportive, and attentive customer care is very important to us, so your kind feedback truly means a lot to our team.
If you ever have any questions or additional feedback, please don’t hesitate to reach out to us at customercare@tryemsense.com — we’ll always be happy to assist you.
Warm regards,
EMSense Team
BEWARE when ordering from this company.
Money taken without being authorised, two different amounts of money taken at the same time, order had been doubled. I contacted them immediately, was told order had been shipped (a lie). Delivery took 11days. I now refuse to pay postage to return something I did not order.
Product does not work for me. Battery strength is poor needs constant recharging.
1 May 2026
Unprompted review
Reply from EMSense
Hello Bernadette,
Thank you for your patience while our team was looking into this matter for you.
It appears that our team was able to address your concern, and we hope the resolution was to your satisfaction. We truly appreciate the opportunity to assist you and are grateful for your understanding throughout the process.
If there's anything else we can do for you, please don't hesitate to reply to our last email or send us a new message at customercare@tryemsense.com. Our team will be happy to help.
Warm regards,
EMSense Team
Reply from EMSense
Hello Eunice,
Thank you so much for your kind feedback and for taking the time to share your experience with EMSense. We’re delighted to hear that you found our responses fast and the product easy to use.
Providing a smooth, supportive, and convenient experience for our customers is very important to us, so your comments truly mean a lot to our team.
If you ever have any questions or additional feedback, please don’t hesitate to contact us at customercare@tryemsense.com — we’ll always be happy to assist you.
Warm regards,
EMSense Team
Delivery was ok but their refund system…
Delivery was ok but their refund system not so good. Despite returning unwanted items as soon they arrived and follow instructions to return them and photo copying the proof of posting, I received numerous emails saying they did not recognise the tracking number. These items were returned by first class Royal mail. I finally received notification that they had refunded money for one of the items and I am still awaiting confirmation on the second one.
26 May 2026
Unprompted review
Reply from EMSense
Hello Mrs Maureen,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that your delivery experience was satisfactory, but we’re very sorry to learn about the frustration you experienced with the return and refund process.
We truly appreciate you following the return instructions carefully and keeping proof of postage. We understand how concerning it can be to receive repeated tracking-related emails while waiting for confirmation on your refund. We’re glad to hear that one refund has already been processed, and we sincerely hope the remaining refund is resolved promptly as well.
Your feedback is incredibly valuable and helps us continue improving our customer support and return experience. If you still need assistance or would like our team to look into the remaining refund status, please don’t hesitate to contact us at customercare@tryemsense.com with any return details or proof of postage available.
Warm regards,
EMSense Team
Very helpful with queries and respond…
Very helpful with queries and respond quickly on emails. Items arrived roughly when stated. Very pleased
15 April 2026
Unprompted review
Reply from EMSense
Hello Mrs Joan,
Thank you so much for taking the time to share your experience with EMSense. We’re delighted to hear that our team was helpful with your queries, responded quickly to your emails, and that your items arrived around the expected timeframe.
Providing responsive support and a smooth customer experience is very important to us, so your kind feedback truly means a lot. We’re so pleased to know you’ve been happy with your experience overall.
If you ever have any questions or additional feedback, please don’t hesitate to contact us at customercare@tryemsense.com — our team will always be happy to assist you.
Warm regards,
EMSense Team
Definitely worth the purchase!
I purchased 2 foot massagers. I've only been using them for a week now. I find them to be quite good as I have bad osteo arthritis in my feet. It helps with swelling and pain. I walk well after using them. The only thing I wanted to point out is that the vibration is a bit noisy.
Otherwise, I love them.
4 May 2026
Unprompted review
Reply from EMSense
Hello Lori,
Thank you so much for taking the time to share your experience with EMSense. We’re delighted to hear that you’ve been enjoying your foot massagers and that they’ve been a supportive part of your daily comfort routine after just a week of use.
We also truly appreciate your honest feedback regarding the vibration noise. Comments like yours are incredibly valuable as we continue working to improve both the product experience and customer satisfaction.
It’s wonderful to know that overall you’re loving the product, and we’re so grateful for your support and trust in EMSense.
If you ever have any questions or additional feedback, please don’t hesitate to contact us at customercare@tryemsense.com — our team will always be happy to assist you.
Warm regards,
EMSense Team
Improvement in neuropathy pain
Improvement in neuropathy pain. Increased mobility.
26 May 2026
Unprompted review
Reply from EMSense
Hello Lori,
Thank you so much for taking the time to share your experience with EMSense. We’re delighted to hear that you’ve noticed improvements in your overall comfort and mobility while using the product.
Our goal is to provide a simple, supportive, and easy-to-use at-home solution that helps customers feel more comfortable in their daily routines, so your feedback truly means a lot to us.
If you ever have any questions or additional feedback, please don’t hesitate to reach out to us at customercare@tryemsense.com — our team will always be happy to assist you.
Warm regards,
EMSense Team
Reply from EMSense
Hello Susan,
Thank you so much for taking the time to share your feedback with EMSense. We’re delighted to hear that you felt well informed throughout your experience with us.
Providing clear communication and supportive customer care is very important to our team, so your kind comments truly mean a lot.
If you ever have any questions or additional feedback, please don’t hesitate to contact us at customercare@tryemsense.com — we’ll always be happy to assist you.
Warm regards,
EMSense Team
Great company straight forward when I…
Great company straight forward when I ordered
26 May 2026
Unprompted review
Reply from EMSense
Hello Mrs gjd,
Thank you so much for your kind feedback! We’re delighted to hear that you found the ordering process straightforward and had a positive experience with EMSense. Providing a smooth and simple experience for our customers is very important to us, so your comments truly mean a lot.
If you ever have any questions or additional feedback, please feel free to reach out to us at customercare@tryemsense.com — our team will be happy to assist you.
Warm regards,
EMSense Team
It was just an easy buying experience.
22 May 2026
Unprompted review
Reply from EMSense
Hello Barbara,
Thank you for taking the time to share your feedback with us! We’re so pleased to hear that you had an easy buying experience with EMSense. We strive to make every step as smooth and convenient as possible for our customers, and your kind words truly mean a lot to our team.
If you ever have any questions or additional feedback, please feel free to reach out to us at customercare@tryemsense.com — we’ll always be happy to assist you.
Warm regards,
EMSense Team
Potential purchasers want to know what they do!
It certainly was not a great experience as not enough information was available about the product on sale, what it is used for and just how easy and/or difficult it is to use it. Neither was any information given for people like me who is a nearly 80 year old gent who suffers from diabetic neuropathy. I still have no proper idea as to what the EMSENSE product can do for me but I most certainly want them ASAP!
26 May 2026
Unprompted review
Reply from EMSense
Hello David,
Thank you for taking the time to share your honest feedback with us. We truly appreciate your comments and understand how important it is to have clear, detailed information before making a purchase decision — especially when looking for supportive at-home options for foot comfort and circulation.
We’re sorry to hear that the information provided did not fully answer your questions or give you enough clarity about how EMSense is used. Our goal is always to make the experience as simple, informative, and reassuring as possible, and your feedback helps us improve.
EMSense is designed to be easy and comfortable to use at home, and many users appreciate the convenience and supportive experience it provides as part of their wellness routine. We also understand that every individual’s needs are different, especially when dealing with neuropathy-related discomfort.
If you would like more information about the product, how it works, or what to expect, please don’t hesitate to contact our support team at customercare@tryemsense.com. We’ll be more than happy to answer your questions and assist you further.
Warm regards,
EMSense Team
Clear and prosise
20 May 2026
Unprompted review
Reply from EMSense
Hello Stephen,
Thank you for your kind feedback! We’re so glad to hear that you found your experience with EMSense clear and concise. We always aim to provide a smooth and straightforward experience for our customers, and it’s wonderful to know that reflected in your experience.
If you ever have any questions or additional feedback, please don’t hesitate to contact our support team at customercare@tryemsense.com — we’ll be happy to help.
Warm regards,
EMSense Team
EMSense - impossible to get refund
EMSense : tried to order one foot masserger; the web site 'tricked' me into purchasing two! Tried to cancel order immediatly within 7 minutes - EMSense said it had alraedy been shipped (1st lie!). Upon receipt of the two items, immediatly returned one of them using their Portal to obtain RMA No. Sent with tracking via Royal Mail. It arrived, have photo evidence from Royal Mail. For the past 4 weeks have been trying to get my refund of the 2nd item. EMSense say they cannot find it (2nd lie!). Resent tracking info, photo evidense twice now and still they say they cannot find it.
In my opinion (and others that I have seen) it is impossibe to get a refund, so do not, repeat DO NOT purchase from EMSense as I believe they are crooks.
1 May 2026
Unprompted review
Reply from EMSense
Hello Richard,
Thank you for your patience while our team was looking into this matter for you.
It appears that our team was able to address your concern, and we hope the resolution was to your satisfaction. We truly appreciate the opportunity to assist you and are grateful for your understanding throughout the process.
If there's anything else we can do for you, please don't hesitate to reply to our last email or send us a new message at customercare@tryemsense.com. Our team will be happy to help.
Warm regards,
EMSense Team
Reliefed arch cramp and soreness
19 May 2026
Unprompted review
Reply from EMSense
Hi Alan,
Thank you for sharing your experience. We’re so glad to hear you’ve been enjoying EMSense and appreciate you taking the time to leave your feedback.
Should you have any other questions or feedback, our support team would be happy to assist at customercare@tryemsense.com.
Warm regards,
EMSense Team
Great company very helpful with good advice
Great company, very helpful every step of the way, from order to using the foot massager
22 May 2026
Unprompted review
Reply from EMSense
Hello Simon,
Thank you so much for your kind words and for taking the time to share your experience with EMSense. We’re truly happy to hear that you found our team helpful throughout the entire process, from placing your order to getting started with your foot massager.
Providing a smooth and supportive experience for our customers is very important to us, and your feedback means a lot to our team. If you ever have any additional questions or feedback, please don’t hesitate to reach out to us at customercare@tryemsense.com — we’ll always be glad to assist you.
Warm regards,
EMSense Team
The price is higher than similar…
The price is higher than similar products on Amazon, however the reviews seem to be great. Paying a higher price but getting a product that works great is worth it.
21 May 2026
Unprompted review
Reply from EMSense
Hello Jessica,
Thank you for taking the time to share your thoughtful feedback. We truly appreciate your honesty and are so glad to hear that you feel the quality and experience with EMSense have been worthwhile.
Our team is committed to providing a comfortable, easy-to-use product along with supportive customer care, and it means a great deal to know that this has stood out to you. We’re grateful for your trust and support.
If you ever have any questions or additional feedback, please don’t hesitate to contact us at customercare@tryemsense.com — we’ll always be happy to assist you.
Warm regards,
EMSense Team
It was a good overall experence
18 May 2026
Unprompted review
Reply from EMSense
Hello Caroline,
Thank you for taking the time to share your feedback with us. We’re so pleased to hear that you had a good overall experience with EMSense.
Our team is committed to providing a comfortable and supportive experience every step of the way, and we truly appreciate your kind support. If you ever have any questions or additional feedback, please feel free to contact us at customercare@tryemsense.com — we’ll be happy to help.
Warm regards,
EMSense Team
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