Fi Reviews 

459
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 236 reviews, most reviewers were somewhat happy with their experience overall. Pet owners find the location tracking tools very convenient for keeping an eye on their dogs during walks and outdoor adventures. Many consumers also appreciate the detailed health and activity metrics that help monitor their pets' daily wellness. However, some customers also noted persistent issues with GPS accuracy and slow response times during emergencies. Others mentioned that customer service is frequently unhelpful when trying to resolve technical problems or request refunds. People additionally reported that the battery life sometimes falls short of expectations and app connectivity can be unreliable.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many highlighting reliable GPS tracking... See more

User experience

Clients share ambiguous opinions on user_experience, reflecting both frustration and appreciation. While many... See more

Quality

People report ambiguous experiences with quality, revealing a deep divide among consumers. While many... See more

Application

Reviewers share mixed feedback about the app. Some customers find it extremely easy to use, highlighting... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply divided opinions on the support... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The GPS is slow I can be 10 miles down the road before it ever registers he's left home battery goes dead within a few days I have to charge about twice a week. I can look at the phone and it will sho... See more

Rated 3 out of 5 stars

The walking track information shown is very seldom accurate. Sometimes it is WILDLY INACCURATE! I've spent hours documenting the problems and sending screenshots, verbal descriptions, etc. in to Fi... See more

Rated 3 out of 5 stars

I love the tracking, but I think the fee is too high and they have no way of disabling the social media stuff which I hate. Also, they make App changes and the don’t work. The current app version... See more

Rated 4 out of 5 stars

The community aspect is great. The step tracking can be misleading if your dog plays a lot because the pedometer mistakes head movement as steps. The GPS isn’t super accurate. Not sure yet if I’ll con... See more


Company details

Information provided by various external sources

The next generation of smart dog collars: 3 months battery life, location and activity tracking and the world’s first collar on LTE.


Contact info

3.4

Average

TrustScore 3.5 out of 5

459 reviews

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Hasn’t replied to negative reviews

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3.4

All reviews

(459)

239 reviews in the last 12 months

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Rated 5 out of 5 stars

Tracks my dogs as it describes

Tracks my dogs as it describes. Rarely have used lost mode but when you get it to load (which may take a period of time) it’s live tracking is true. The boundaries that you set within the app for dog safe spaces work well to. Used it for about 2-3 years and will continue to; I’m happy with it.

20 October 2025
Rated 5 out of 5 stars

Safe and Secure

We love having the security of knowing where our dogs are. Wonderful service that isn’t overly expensive. Charges last multiple days. And the app is always improving!

20 October 2025
Rated 5 out of 5 stars

I’m very happy with fi

I’m very happy with fi. Kona, my German shepherd Husky mix hasn’t escaped since I purchased it. I loved that I could add other family members to help track her. I like all the new features on the upgraded model to track her health. It’s interesting to review the information FI picks up. I loved that FI has a light attached. It gets dark early during the fall and winter so it’s very convenient. A couple of things I’d like to see added would be to have the night light made larger or brighter. Kona has longer hair and it’s hard to see sometimes depending on the position of the collar. I would also like to be able to set the alerts feature to a different tone from my other notifications. If there is a way please let me know.
I enjoy being able to shop at different stores from your app. I found a couple of decorative collars in colors to match the season. I think that’s a nice way to do business.

20 October 2025
Rated 5 out of 5 stars

All in all this is a great product

All in all this is a great product. Tracks very well. I love that is keeps track of our millage on our walks. I use his total steps per day to make sure he is getting enough exercise. It needs to be recharged every 5 to 6 days which is fine. I would recommend this for your dog.

20 October 2025
Rated 4 out of 5 stars

Our Clara Mae got out

Our Clara Mae got out, I didn't panic with her having the FI collar on. Her recall is horrible but we could track her in real time
The GPS did time out a few times and had to wait for it to come back live, that did take longer than I expected but we received text updates every few minutes until she was finally home. It did the job and has paid for itself in my opinion.

11 October 2025
Rated 5 out of 5 stars

Fi is such an awesome tracker

Fi is such an awesome tracker. I also love the new AI stuff. I’m not a fan of AI. But I do like that I get to see when she licks more or scratches more. It’s usually very accurate when things like that increase or decrease and for an anxiety ridden fur mama it’s nice to see it! And the peace of mind having a tracker on my dog. I was hesitant at first to try fi as I seen some people speak negatively. But I switched to fi from another dog tracker and I’m so glad I did! Fi is so reliable. My dog is more than just a dog and a family memeber. She’s also my service dog. So having a tracker gives me added peace of mind. If you’re on the fence about getting a fi collar, DO IT! You won’t regret it. The battery life is awesome. The app is super easy to understand even for my older parents. Thank you Fi!! From a very happy dog mom!

20 October 2025
Rated 5 out of 5 stars

Escape artist Osita

We have lost Osita twice when she was chasing something and we were able to find her within 30 minutes it is comforting to know it is possible.

18 September 2025
Rated 3 out of 5 stars

Fi Mini not securely attached

The fi mini falls out of the attachment. Luckily I have tracked it and found it but that doesn’t help if my dog gets lost. It sometimes gives false alerts that she is out of area.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Better than the rest

I've tried competitors and Fi has been the best clear and away especially because of battery life, but also with other competitors the device always breaks down around the 10-12 month mark and Fi has worked as well today as when I first purchased it. The newest version is great for all the added features as well. Really allows you to stay on top of things and notice any potential irregularities.

18 October 2025
Rated 4 out of 5 stars

This has been a lifesaver for my…

This has been a lifesaver for my wandering pups. The only reason that I didn’t give 5 stars is because the lost mode takes awhile to actually kick in. Also the gps is not always accurate. I do live in the boondocks so that is probably why, but still is frustrating.

17 October 2025
Rated 5 out of 5 stars

Highly satisfied with fi collar.

Every time my dog jumped the fence to wonder the neighborhood, I was able to locate him fast and get him back home where he belongs. The fi collar always told me exactly where he was and where he’d move to if I didn’t get to him quick enough the first time. I love that the fi collar has a light on it so when I let my dog outside at night I can still watch him without having a flash light and following him around. Overall highly satisfied and will be recommending to everyone I know. Thank you.

8 September 2025
Rated 5 out of 5 stars

Very accurate

Very accurate. My dog had a habit of escaping and without this accuracy, Bo had acres to be lost in and that would have broken my heart.

13 August 2025
Rated 5 out of 5 stars

I just love Fi

I just love Fi. It is the best device for pets that exists today. I have peace of mind knowing I know where my pups are at all times.

1 October 2025

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