Fi Reviews 

459
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 236 reviews, most reviewers were somewhat happy with their experience overall. Pet owners find the location tracking tools very convenient for keeping an eye on their dogs during walks and outdoor adventures. Many consumers also appreciate the detailed health and activity metrics that help monitor their pets' daily wellness. However, some customers also noted persistent issues with GPS accuracy and slow response times during emergencies. Others mentioned that customer service is frequently unhelpful when trying to resolve technical problems or request refunds. People additionally reported that the battery life sometimes falls short of expectations and app connectivity can be unreliable.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many highlighting reliable GPS tracking... See more

User experience

Clients share ambiguous opinions on user_experience, reflecting both frustration and appreciation. While many... See more

Quality

People report ambiguous experiences with quality, revealing a deep divide among consumers. While many... See more

Application

Reviewers share mixed feedback about the app. Some customers find it extremely easy to use, highlighting... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply divided opinions on the support... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The GPS is slow I can be 10 miles down the road before it ever registers he's left home battery goes dead within a few days I have to charge about twice a week. I can look at the phone and it will sho... See more

Rated 3 out of 5 stars

The walking track information shown is very seldom accurate. Sometimes it is WILDLY INACCURATE! I've spent hours documenting the problems and sending screenshots, verbal descriptions, etc. in to Fi... See more

Rated 3 out of 5 stars

I love the tracking, but I think the fee is too high and they have no way of disabling the social media stuff which I hate. Also, they make App changes and the don’t work. The current app version... See more

Rated 4 out of 5 stars

The community aspect is great. The step tracking can be misleading if your dog plays a lot because the pedometer mistakes head movement as steps. The GPS isn’t super accurate. Not sure yet if I’ll con... See more


Company details

Information provided by various external sources

The next generation of smart dog collars: 3 months battery life, location and activity tracking and the world’s first collar on LTE.


Contact info

3.4

Average

TrustScore 3.5 out of 5

459 reviews

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3.4

All reviews

(459)

239 reviews in the last 12 months

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Rated 5 out of 5 stars

Accurate GPS, good battery life, and fun

The GPS accuracy is very good and helped me find my escaped dog with much less stress than without. The battery life is also fantastic, and the activity tracker and scoreboards are very fun to monitor - I’m sure my dog is getting more exercise as a result. This is great product.

11 October 2025
Rated 5 out of 5 stars

The Fi collar has been working…

The Fi collar has been working flawlessly. Our dog Tucker has a large rural area to run and walk in. To be able to go to the app and see where he is in real time is very comforting. We track him down and get him back to the base quickly because of the collar! Thanks for such a great product!

10 October 2025
Rated 5 out of 5 stars

Peace of mind

The Fi Collar is dependable. We started using it about 6 months ago and have never had an issue. It has never missed an alert and the location tracking is accurate.
The collar is durable and waterproof, which is great because our boy spends a lot of time in the water.
The peace of mind we get from having it on our dog is worth every penny.

1 April 2025
Rated 4 out of 5 stars

Fi Mini

The new Fi Mini fits our small dog perfectly. It works as promised. When the dog exits the safe zone we get a notice moments later.

10 October 2025
Rated 3 out of 5 stars

The GPS is slow I can be 10 miles down…

The GPS is slow I can be 10 miles down the road before it ever registers he's left home battery goes dead within a few days I have to charge about twice a week. I can look at the phone and it will show he's one place and he can be completely different place when he comes to me. But it is cheap and it does give you a roundabout area where he is also like that keeps up with his activities

4 August 2025
Rated 5 out of 5 stars

The collar has been very helpful

The collar has been very helpful in assuring that our little guy is getting in his steps and activity. He's a very finicky eater and we were giving him too many calories. We shifted to a new food and the collar to tract activity and he's down 6 lbs. And it keeps track of where he is.

10 October 2025
Rated 5 out of 5 stars

Upgraded to Fi after Last Tracking Company Merged with Another

We used a different company before we chose Fi. That company merged with another and we opted to go with the older, more trusted company this time (Fi).

While the last program was great, Fi is even better. The device is as small as a regular buckle on the collar so I'm sure my pup doesn't even notice it. The app is extremely easy to use. It is highly accurate and I love when it tells me when she has met her step goal. The battery on the website says it doesn't last more than a week (I believe), but we are going on 2-3 weeks right now and are just NOW starting to need to charge it.

Overall, I'm glad we decided to go with Fi. Great product and great app. I love that there are rankings, also. My pup loves when she moves up in rank. :)

10 October 2025
Rated 5 out of 5 stars

Lassie is part Beagle

Lassie is part Beagle, a breed with a reputation for running away. Lassie has done this several times, including the first week that I fostered her. Since I have received the collar, finding Lassie is a breeze compared to the blind struggle that it was before. I wouldn't have been comfortable adopting her without the option of the Fi collar. Thank you.

10 October 2025

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