when i first started this journey they were brilliant and although i dont do the shakes etc full time now, i can still use the app and still get my sachets straight away when ordered
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After signing up with Habitual due to price increases, I thought I’ll give them ago. I’ve had great communication from the team at Habitual after my parcel never arrived due to Royal Mail. Rebecca hel... See more
Company replied
The shakes, soups and porridge are so easy to make, taste delicious and are full of nutrition. The Habitual team couldn't be more helpful! IIf you have a problem and reach out to them they respond imm... See more
Company replied
I cannot praise them enough, so professional, on time and the whole Habitual experience helps you learn and adjust life, it’s not just losing weight it’s changing habits. Rebecca has been a great he... See more
Company replied
Company details
- #144 of 235 best companies in Fitness and nutrition
- #49 of 67 best companies in Weight-Loss Service
About Habitual
Written by the company
Type 2 diabetes reversal and prevention programmes that combine behaviour change with nutritional treatment.
How does Habitual work?
1. Select a plan. Just visit our website and take a read of our plans to find the one for you.
2. Complete your assessment. To get setup you’ll need to complete a quick 5 minute assessment to check our programme is right and safe for you.
3.Start your health journey. Once your order arrives you’ll be on your way to completing your health journey
What do I get from Habitual?
At Habitual, we understand the importance of a comprehensive approach to health and weight management. That's why we offer a range of plans tailored to meet your needs.
Our TDR (Total Diet Replacement) plans provide delicious and nutritious meals that not only help with weight loss but also support blood sugar control. Alongside this, we have medication programmes that include GLP-1s, which have shown promising results in managing weight loss.
How is Habitual different?
What really makes us different, is that by choosing any of our programmes, you will not only receive the necessary support from our dedicated Patient Support team but also have the opportunity to join our wonderful community.
The Habitual community is comprised of people who are on their own health journeys, allowing you to connect, share experiences, and learn from others who are working towards a similar goal.
We’re all about being with you for your journey, so we don’t just deliver your order and leave everything up to you, we’re always here to help.
Don't wait any longer to take control of your health. Join us at Habitual and embark on a journey towards better health and improved well-being.
Contact info
25 Eccleston Pl, London, SW1W 9NF, London, United Kingdom
- hello@tryhabitual.com
- tryhabitual.com
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Simple and Easy
Very easy to deal with gods are despatched very quickly well packaged very happy with my order and the weight is coming off at a steady rate feeling more happier
30 October 2025
Reply from Habitual
Hi William,
Hope you're having a great day!
Thank you for taking the time to write this review. We appreciate your feedback. 😊
Best,
The Habitual Team
The support was great from the my coach…
The support was great from the my coach and the app.
The meal replacement at the start was just right to kick start the weight loss and then to continue to follow the phases, helped to change my thinking.
6 November 2024
Reply from Habitual
Hi Beverly,
Hope you're having a great day!
Thank you for taking the time to write this review. We appreciate your feedback. 😊
Best,
The Habitual Team
The programme is not helpful
The programme is not helpful in the Winter at all. There is very little choice.
7 November 2024
Reply from Habitual
Hi,
Hope you're having a great day!
Thank you for your review. Our range is designed with all patients in mind, and we’re always looking for ways to improve and expand our products, especially to make sure they work for everyone year-round.
A member of our care team has reached out to you via email to help resolve your queries and make sure you’re getting the best possible experience from the programme.😊
Best,
The Habitual Team
Great choice of soups and shakes
6 November 2024
Reply from Habitual
Hi Sharon,
Hope you're having a great day!
Thank you for taking the time to write this review. We appreciate your feedback. 😊
Best,
The Habitual Team
Reply from Habitual
Hi Mark,
Hope you're having a great day!
Thank you for taking the time to write this review. 😊
Best,
The Habitual Team
Reply from Habitual
Hi,
Hope you're having a great day!
Thank you for taking the time to write this review. We appreciate your feedback. 😊
Best,
The Habitual Team
Excellent service and attentive staff
Excellent service and attentive staff, especially Suidi who is always professional, polite and very helpful. Highly recommended.
27 October 2025
Unprompted review
Reply from Habitual
Hi there,
We truly appreciate your kind review. It’s great to hear that our service met your expectations and that Suidi made such a positive impression. Thank you for recommending us!
Best,
The Habitual Team
A great service
I have found the daily chart I complete to be really motivational and the service is really efficient. I asked a question and it was responded to within a couple of hours.
26 October 2025
Unprompted review
Reply from Habitual
Hi Louise,
Thank you so much for your kind words! We're delighted to hear that you find the app motivating and that our team was able to respond to your question quickly. Your feedback means a lot to us!
Best,
The Habitual Team
Great experience
Always really helpful and informative - the customer service is great - especially Rebecca who is a superstar ⭐
21 October 2025
Unprompted review
Reply from Habitual
Hi Katherine,
Thank you so much for your kind words! We’re thrilled to hear that you’ve had a great experience. I’ll be sure to pass your lovely compliment on to Rebecca — she’ll be over the moon to hear she’s a superstar!
If you ever need anything else, we’re always here to help. 😊
Best,
The Habitual Team
I had a problem receiving some sachets…
I had a problem receiving some sachets through Royal Mail. I contacted Habitual by email and got a response from Rebecca. She was extremely helpful and sorted it out for me. She even arranged a partial refund for the inconvenience. Many thanks x
10 October 2025
Unprompted review
Reply from Habitual
Hi Lindsay,
Hope you're having an amazing week!
Thank you for taking the time to write this review. We appreciate your feedback and we’re really glad Rebecca was able to help and get everything sorted for you.
Best,
The Habitual Team
Great experience throughout
My coach was fantastic, always responded to any questions I had and got back to me quickly. The products I was on at the beginning of the process were much better than I had anticipated. I never felt hungry. The app and work books were very useful. Overall without the plan I wouldn’t have been able to overcome my diabetes.
15 October 2024
Reply from Habitual
Hi Kerrie,
Thank you so much for sharing your experience. We're delighted to hear that the products exceeded your expectations and helped you feel satisfied throughout the process. It’s especially inspiring to know that the plan, along with the app and workbooks, played a key role in helping you overcome diabetes. That’s an incredible achievement — and we’re honoured to have been part of your journey!
Best,
The Habitual Team
Support
Knowing that I would be listened to, that personal circumstances would be discussed and advice given.
1 June 2025
Reply from Habitual
Hi Mrs Diane,
Thank you for your kind words. We're so glad to hear that you felt truly listened to and supported. Taking the time to understand personal circumstances and offer tailored advice is something we deeply value, and it’s wonderful to know that made a difference for you. We're always here whenever you need us!
Best,
The Habitual Team
Great Coach
Coach was very helpful when I had any questions. Great plan that has changed my out look with regards to food, duet and exercise
12 October 2025
Reply from Habitual
Hi,
Hope you're having a great day!
Thank you for taking the time to write this review. We’re glad the plan has helped you feel more confident with food, diet, and exercise.
Best,
The Habitual Team
This company is A1 every product I have…
This company is A1 every product I have had has been fantastic! The delivery is fast and efficient! I would highly recommend ⭐️⭐️⭐️⭐️⭐️ The latest product (deep sleep) has been a god send! Thank you so much!
2 October 2025
Reply from Habitual
Hi Betty,
Thank you so much for your amazing review! We're thrilled to hear that you've been enjoying our products and that Deep Sleep has been such a game-changer for you. Your kind words about our fast delivery and consistent quality mean the world to us. We truly appreciate your recommendation. 😊
Best,
The Habitual Team
Issue with a recipe change
I had a problem with one of recipes …. Porridge …..which had changed. Suidi went over and beyond to sort this out for me. I had a very quick response and Suidi followed through to sort the problem efficiently …. Thankyou
1 October 2025
Unprompted review
Reply from Habitual
Hi Mrs Lynne,
Thank you so much for your lovely feedback! We're sorry to hear there was an issue, but we're really glad Suidi was able to step in and resolve it quickly for you. We'll be sure to pass on your kind words to her — she’ll be thrilled to hear it! If you ever need anything else, we’re always here to help.
Best,
The Habitual Team
Always get a response to any questions…
Always get a response to any questions within a good time scale. Good support when needed
1 October 2025
Reply from Habitual
Hi Juliet,
Thank you so much for your kind words! We're glad to hear that you've had a positive experience with our support and response times. If there's ever anything more we can do to assist you, please don't hesitate to reach out. We truly appreciate your feedback!
Best,
The Habitual Team
Great experience and results
Great experience and results. Would definitely recommend using these products, quick and easy to make. My most favourite was strawberry shake. Spiced carrot soup and plain porridge. Thank you
9 October 2025
Reply from Habitual
Hi Jacqueline,
Thank you so much for your kind words! We're thrilled to hear you had a great experience and enjoyed the products. We really appreciate your recommendation and thanks again. 😊
Best,
The Habitual Team
I got my life back!!!
The trainers were very helpfull,the app and all the books,all the information was very well structured and quite easy to understand.The only drawback was,if I didn't have my husband to help me I would have struggled to get myself onto the app.The program has helped me to regain my health,as well as loose over 3 stone in weight,which I am very pleased about.
10 October 2024
Reply from Habitual
Hi Micheala,
Hope you're having a great day.
Thank you for taking the time to write this review. We are so glad we could support you on the journey to regaining your health. 😊
Best,
The Habitual Team
Brilliant advice and support…
Brilliant advice and support from tips and knowledge you need to reduce weight and eat healthy foods which you can buy or produce yourself. The health coach was brilliant and helpful a pleasure to use this service and helped me to get my type 2 diabetes into remission.
11 October 2024
Reply from Habitual
Hi David,
Hope you're having a great day!
Thank you for taking the time to write this review and we’re so glad we could support you on your journey.
Best,
The Habitual Team
Lost 23kg reversed my type 2 diabetes
Good product helped me reverse my type 2 diabetes
11 October 2024
Reply from Habitual
Hi Kamran,
Hope you're having a great day. 😊
Congratulations on your incredible progress and for reversing your type 2 diabetes! We’re so happy we could support you in reaching this goal.
Thank you for taking the time to share your experience — we really appreciate your feedback.
Best,
The Habitual Team
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