Tryilluminate Reviews 479

Love the fixture. It is perfect for my closet.

My original purchase was faulty and Jillian and the team were extremely accommodating, sending a replacement.

Product is great and customer service even more! I totally recommend this product...your spaces look fancy and more importantly illuminating your way without the need of turning on and off your main lights.

Very cheap plastic looking lights, not thin like displayed in the advert. Have emailed customer services twice and noone has bothered replying. 2 of my lights are also faulty and do not work.

Order #32934 , I was emailed again by this company ask why I wrote such a poor review 2 days ago, I replied and STILL NO RESPONSE and now thet have replied to this comment.

We have been somewhat disappointed with our four Illuminate 2.0 strips. Firstly, the charges don't last anywhere near as long as we had hoped. Secondly, the adhesive pads regularly fail, causing the strip to fall on our benchtop. One has been damaged. :-)

The good news is that illuminateCo responded promptly to my concerns and are sending us four sets of adhesive pads as well as a replacement strip for the damaged one which they have allowed us to keep.

We like the product and we're learning how to use it more efficiently in respect of conserving the batteries. :-)

the best lights ever! I call them my magic lights..... great product .... great customer service <3

Very useful for where you don’t have any natural light. We put our in our new boot room!

Brilliant (ignore the pun) range of products with great battery life and excellent after sales service.

I recently placed an order for two units and had forgotten to include the discount coupon, as well as inadvertently marked the wrong colour. I wrote to them and immediately They confirmed they will change the order to the right colour and have credited me with the discount straightaway. Really good service congratulations

Product is deceiving. Fitted my entire kitchen with illuminate 2.0 lights and was disappointed that the dimming setting is only a feature when you're using auto mode, not the "on" mode. Followed directions on how to mount (waited 24 hours to attach light strips to magnetic plates) but the strips kept becoming unstuck from the bottom of the cabinets. Remounted them all with super glue, and now some of the magnetism has worn off from the light strips and the mounts are unusable. I am at a loss at how this can even happen, but if I had to guess it's because the lights kept dropping onto the counter. Also, charging takes an incredibly long time. This cost us a lot of money and it's probably the worst product I've ever bought.

Purchased x2 30cm lights and not happy with them at all. You literally need to be on top of the motion detector before it activates and need to keep moving to keep on otherwise they switch off after about 15 secs. Have them in the toilet so need to be close to them so you can wave your hand to activate otherwise your in the dark!

I ordered 3 x illuminateStrips at a cost of £94.48 on 22 January 2022. The lights are great but need charging regularly. The original metal fastenings didn't work so replacements were sent. Unfortunately, the regular charging impacted the charging leads to the point that they no longer worked. 2 new chargers were sent out. Unfortunately, the new ones don't connect to the lights at all so I am left with 3 lights that I cannot charge. On Saturday, I emailed to ask either be able to return everything for working replacements or a refund. To date I haven't heard back. Whilst I love the lights, at £94.48 and not working and no contact. It's quite a costly error for me.

Great light and exactly what i was looking for. But within a week most of the time it would only come on when I touched the dome. I contacted customer service, sent a video and they said they would replace it.The light is perfect for over my sink.I do wish it would stay on while I’m standing still for more than 17 seconds. And mine doesn’t have the ability to change levels of brightness but otherwise I think they’re really wonderful. I highly recommend these.

I accidentally ordered the wrong color lights. Emailed and they had it rectified within hours. GREAT customer service. I have the original version and love them just ordered 12 2.0!!

Absolutely love these multi purpose lights. We have one in our bathroom so that at night we have a soft light to use via the motion sensor rather than putting on the overhead light. When we have guests round, I ensure that the strips are fully charged beforehand and I then put them ON permanently to give a lovely glow to the room.
The adhesive magnets work so well - once stuck to the surface they stay put - and having the option to take off a lightstrip and use it elsewhere is so useful.
I can't recommend these lightstrips highly enough!

Great customer service team. I love the product. Have purchased a dozen of these to upgrade all my cupboard and wardrobe space. After 10 months something happened with one of my strips and the team without hesitation fixed this. A great product. Thanks!

Was a little unsure about these lights and how long they would last. Once it arrived and easily installed my family all wondered how we coped before as the light it admits is so bright and useful for over sink.
Our light did have a small issue with the sensor but once I emailed customer service they arranged a replacement straight away. Great customer service and people should feel confident purchasing this product.

I ordered 2 lights and was originally concerned what they’d be like as it was from an instagram advert. Once they arrived the quality was good and my concerns were unnecessary. The smaller of the 2 lights I ordered was faulty due to not working in auto mode. I contacted customer service and had a response within 24 hours. I sent a video showing the defect and within 24 hours a replacement was dispatched. The replacement light arrived within a few days and worked perfectly.

Overall, good quality product and great customer service.

I feel misled and disappointed. The strip lights in the videos are very different to the cheap plastic thing I received which is like something you’d buy in Poundland. Maybe previous glowing reviews are based on the versions shown in the videos which I noticed were dated 2020.

Don’t be fooled by their ads and web site. This is a cheap piece of crap. Has to be recharged every time you turn it on for an hour and the motion doesn’t work. Shipped from China! I would give it zero stars if I could.