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See what reviewers are saying
I had concerns with shipping.. thought this might be a scam ripping me off because I emailed them three times and never got a reply. I did end up getting my product in a timely manner... but have con... See more
the overall product is pretty good but what’s keeping it from being a 5 start is 1. It takes a while to arrive, waiting 2 weeks for it is pretty tiring and not very enjoyable so if there’s a way that’... See more
Melody has helped me beat my nicotine addiction of over 5+ years, Best device to use for quitting nicotine. The flavors are better than a regular vape, as well as the throat hit on my cool mint is fan... See more
Company replied
Company details
Written by the company
Discover freedom from nicotine with Melody, the leading brand in zero nicotine solutions. Our top-tier nicotine free vape diffusers are meticulously designed for those seeking a healthier lifestyle. Experience the satisfaction of vaping combined with the peace of mind that comes with our nicotine-free promise. With Melody Max Pro, you immerse yourself in a variety of rich, captivating flavors, all while staying committed to a nicotine free life. Ready to quit nicotine? Melody makes the transition seamless and enjoyable. Our modern, cutting-edge vape diffusers are not only the ultimate choice for nicotine cessation but also a style statement. They're sleek, portable, and crafted for comfort, ensuring that your journey to a nicotine-free existence is as pleasurable as possible. For individuals pondering over how to quit vaping nicotine, Melody extends a reservoir of resources. Our website is a comprehensive guide, offering invaluable insights, tips, and strategies designed to empower you to break free from nicotine's hold effectively. Say goodbye to nicotine today! Choose Melody for a life untethered from addiction. Start your journey to a healthier, nicotine-free life with Melody Max Pro. Visit our site to explore your potential for freedom and wellness!
Contact info
201 W. Main St. , 27701, Durham, United States
- support@trymelody.com
- trymelody.com
3.2
Average
192 reviews
Hasn’t replied to negative reviews
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this has been my favorite 0% nicotine…
this has been my favorite 0% nicotine vape. it hits like a normal vape, and has great flavors. it helps my cravings overall, will buy again!
27 September 2024
Reply from Melody
We’re so glad to hear that Melody is your favorite 0% nicotine vape and that it’s helping with cravings! That’s exactly what we designed it for. We appreciate your support and look forward to serving you again. If you ever need anything, feel free to reach out at support@trymelody.com. Thanks for being a part of the Melody community!
Tastes great you should make one with…
Tastes great you should make one with caffeine in it
25 September 2024
Reply from Melody
Glad you’re loving the taste! A caffeine-infused option is an interesting idea—we always appreciate feedback on what customers want to see next. If you have any other suggestions or questions, feel free to reach out at support@trymelody.com. Thanks for your support!
Reply from Melody
We appreciate your support and are thrilled to hear you came back for more! If you ever need anything, feel free to reach out at support@trymelody.com. Thanks for being a valued customer!
Great flavor and shipping time.
23 September 2024
Reply from Melody
We’re glad to hear you’re enjoying the flavor and fast shipping! Thanks for your support, and if you ever have any questions, feel free to reach out at support@trymelody.com!
Gave me my power back
Any time I have had an issue and shipping time is great this is the first time I have been nicotine free for this long and I do believe I will keep it up. Hoping to only use melody for another month then stop all around. Thanks melody pro max for giving me back my power
23 September 2024
Reply from Melody
This is incredible to hear! Congratulations on your nicotine-free journey—we’re honored that Melody could be part of it. Your determination is inspiring, and we’re rooting for you as you work toward quitting completely. If you ever need anything, don’t hesitate to reach out at support@trymelody.com. Keep going, and thanks for sharing your story!
Was very pleased with the fast shipping…
Was very pleased with the fast shipping and easy ordering.
I love the flavor and it is easy to use.
I am very happy with my order.
15 September 2024
Unprompted review
Reply from Melody
We’re so happy to hear that you had a great experience with fast shipping, easy ordering, and that you love the flavor! Your satisfaction means a lot to us. If you ever have any questions or need assistance, feel free to reach out at support@trymelody.com. Thanks for your support!
Won’t order from here again
I ordered two of the melody max super disposables and only one works
26 August 2024
Reply from Melody
We're really sorry to hear that one of your Melody Max Super Disposables didn’t work. That’s definitely not the experience we want for our customers. Please reach out to us at support@trymelody.com, and we’ll be happy to make this right for you. We appreciate your feedback and the chance to improve!
More puffs and flavor I just wish the…
More puffs and flavor I just wish the price was lower but overall it is a great 0% nicotine vape
26 August 2024
Reply from Melody
We’re glad to hear you’re enjoying the puffs and flavor! We always strive to provide the best quality possible, and we appreciate your feedback on pricing. If you ever have any questions or need assistance, feel free to reach out to us at support@trymelody.com. Thanks for your support!
Hit or miss
Most of the vapes were good, but one came with juice all over it and it wouldn't work at all :/
26 August 2024
Reply from Melody
We appreciate your feedback and are sorry to hear that one of your vapes arrived defective. That’s definitely not the experience we want for our customers. Please reach out to our support team at support@trymelody.com, and we’ll be happy to make this right for you. Thanks for giving Melody a try!
I got this for my boyfriend he says he…
I got this for my boyfriend he says he loves the flavor and doesn’t feel any different than his regular vape customer service is amazing
22 July 2024
Reply from Melody
That’s awesome to hear! We’re so glad your boyfriend is enjoying the flavor and that Melody feels just like his regular vape—without the nicotine. We also appreciate your kind words about our customer service! If you ever need anything, feel free to reach out at support@trymelody.com. Thanks for your support!
Horrible access to customer service
Horrible access to customer service. Apparently it takes 3-5 business days to even send your product out for shipping. First order arrived in 5 days and now I’m on day 5 already and it hasn’t been shipped. It’s been a very tough time trying to quit with no vape for 7 days already. The website and response time at Melody are not at all helpful. I had high hopes from my first order.
22 July 2024
Reply from Melody
We’re truly sorry to hear about your experience and understand how frustrating it can be, especially when you’re relying on Melody to support your journey. Your feedback is important to us, and we are committed to improving our shipping times and customer support access. Please reach out to us directly at support@trymelody.com so we can address your concerns promptly and make this right for you. Thank you for bringing this to our attention, and we appreciate your patience as we work to enhance our services.
It really helped me quit and I have…
It really helped me quit and I have been struggling for about 2 months
22 July 2024
Reply from Melody
That’s amazing to hear! Quitting is no easy journey, and we’re glad Melody could help support you along the way. Keep going—you’ve got this! If you ever have any questions or need assistance, feel free to reach out to us at support@trymelody.com. Thanks for sharing your experience!
Placing The Order Was Easy
Placing The Order Was Easy. It Was Delivered Pretty Quicky. The Only Thing That I Don't Care For Is The Choice That I Made. Cool Mint For Me Is Too Sweet. It Would Be Good To Have Like A Coffee Or Espresso Choice. I Want To Order A Different One But Haven't Decided Which One To Try.
22 July 2024
Reply from Melody
We appreciate your feedback! We're glad to hear that ordering was easy and that your delivery was quick. We totally understand that flavor preferences vary, and we’re always looking to expand our options. A coffee or espresso flavor is a great idea! If you’d like recommendations on which flavor to try next, feel free to reach out to us at support@trymelody.com—we’d be happy to help. Thanks for giving Melody a try!
ITS BEEN A GREAT ITEM TOO USE
ITS BEEN A GREAT ITEM TOO USE . IT KEEPS ME AWARE, FOCUSED, AN NON-DROWSY REALLY LIKE THIS ITEM .
22 July 2024
Reply from Melody
We're so happy to hear that you're enjoying Melody and that it's helping you stay aware, focused, and non-drowsy! That's exactly what we designed it for. If you ever have any questions or need assistance, don't hesitate to reach out to us at support@trymelody.com. Thanks for your support!
Fast shipping and the 0 nic vape tasted…
Fast shipping and the 0 nic vape tasted like a regular vape.
22 July 2024
Reply from Melody
We're glad to hear you had a great experience with fast shipping and that our 0-nic vape met your expectations! We designed Melody to provide a smooth, satisfying experience without nicotine. If you ever have any questions or need assistance, feel free to reach out to our team at support@trymelody.com. Thanks for your support!
Reply from Melody
Hey Malcom,
Can we send you a skibidy replacement?
Contact us at support@trymelody.com
Thanks,
Melody Support
It’s Actually Good
The flavor lasts a long time and it really does help me when it comes to quitting. It doesn’t take that long to get delivered either, all in all its pretty good.
3 June 2024
Reply from Melody
Thank you so much for your wonderful review! We're delighted to hear that you're enjoying the long-lasting flavor of our product and that it’s helping you with your quitting journey. We pride ourselves on providing a high-quality product that not only tastes great but also supports our customers in their goals.
We’re also glad to hear that our delivery service met your expectations. We strive to ensure that our products arrive promptly so you can start benefiting from them as soon as possible.
If you have any questions, concerns, or need further assistance, please don’t hesitate to reach out to us at contact@trymelody.com. We’re here to help and support you every step of the way!
Warm regards,
The Melody Team
Poor customer service and product didn’t work.
Poor customer service. I reached out after I got my vape and told them my issue: the vape stopped working after about 5 puffs. I even tried charging it to see if that would help but nope. Additionally, the Watermelon Ice flavor was almost muted because it didn’t work—barely tasted like watermelon, just sugar. I assume that’s because it was losing its power or something? I haven’t gotten it to work since. I also haven’t received a reply to my issue from customer service, which is very frustrating. The reason I rate it 2 stars is because I think it’s a good idea and I still wish to use it as I try to get away from nicotine. But still, I really wish customer service would have helped me resolve my issue—it’s simply unprofessional, especially because I paid full price only for it to not work.
5 July 2024
Unprompted review
Reply from Melody
Thank you for your feedback. We're genuinely sorry for the inconvenience and frustration you've experienced. The issues you described with both our product and customer service are unacceptable, and we are addressing them immediately.
It's clear that we've completely let you down, and there's no excuse for the defective product you received or the lack of response from our team. We understand how disappointing this must be, especially when you're trying to move away from nicotine.
Please email us at contact@trymelody.com with your order details. We will provide a replacement or refund as soon as possible. We value your feedback and are committed to making things right.
Thank you for your understanding and patience. We will resolve this swiftly.
Best regards,
The Melody Team
Legitimate company and great product
Legitimate company and great product. This product really helps me get through my episodes of withdrawal.
24 June 2024
Reply from Melody
Thank you so much for your positive feedback! We're thrilled to hear that our product is helping you manage your withdrawal episodes. Your satisfaction is our top priority, and we're glad to know we're making a positive difference in your journey.
If you have any questions or need further assistance, please don’t hesitate to reach out to us at contact@trymelody.com. We're here to support you every step of the way.
Best regards,
The Melody Team
I payed 6 extra dollars for expected…
I payed 6 extra dollars for expected shipping and still had to wait almost 5 days for it to even be placed . SMH
21 June 2024
Reply from Melody
We are truly sorry to hear about your experience with the shipping delay. Paying extra for expedited shipping and then having to wait almost 5 days for your order to be processed is unacceptable. We understand how frustrating this must be and appreciate your patience.
Please email us at contact@trymelody.com with your order details so we can investigate this issue and make it right. We value your feedback and are committed to improving our service to ensure this doesn’t happen in the future.
Thank you for your understanding.
Best regards,
The Melody Team
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