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2.9

Average

TrustScore 3 out of 5

2 reviews

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2.9

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Rated 1 out of 5 stars

Appalling service

Appalling service—ignored me until my bank forced a refundI ordered a cushion on 7th August, expecting delivery within the 4–8 working days promised on their website. By 17th August, nothing had arrived and I had received zero updates. I reached out to customer service for help, but they completely ignored my message.Because of their total silence and failure to deliver, I had to contact my bank to launch a payment dispute to get my money back.Only on 24th August—well over two weeks after my order—did they finally reply. Instead of taking accountability for ignoring me and breaching their own delivery terms, the email was dismissive and rude, brushing off their massive delay and broken tracking system as mere "confusion".Shocking customer care and completely unprofessional. Avoid this company.

Order made by Ruthie

7 August 2026
Unprompted review

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