The product had a lot of good reviews. After ordering the company kept in touch. The only negative was the hard sell after ordering; on the website a barrage of requests to order more of the same item... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
My credit card canceled the purchase, I deleted my information, and yet the sale was still completed. That is suspicious. I had hoped to cancel the transaction.
Company replied
Purchsed as alternative to the usual treatments that dont seem to really work. Only time will tell if effective. Was easy to order, and shipping was fairly quick.
Company replied
Easy to use product, small improvement in nails. Huge problems ordering and ended up with extra items, contacted customer services told unable to change order even though I placed it online 20 minutes... See more
Company replied
3.6
Average
3k reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Do not buy from this brand
Do not buy from this brand. 3 weeks ago a purchase was made and they automatically added in items totally £60 to an order. An elderly family member did not notice and was charged £100. We immediately tried to get a refund and have been fobbed off since. We had to await delivery and were promised our money back but then when we were ready to do this the return portal would not work. I was then promised another support team would be in touch a week ago but again no response. They deliberately put barriers in the way to keep your money. The worst customer service I have ever received from a company who target vulnerable people to keep their money. I have no hope of them ever getting their £100 back.
update- they got in touch for my order number which I provided now again radio silence. A company who does not allow you to return items or be refunded for items they have added into the basket. The token response to this review was to make it look like they are helping but they refuse to reimburse. Management details are also unavailable for this company, it is a scam.
6 May 2026
Unprompted review
Reply from TryOrivelle
Hello Customer,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience hasn’t been as expected.
Our support team has already sent you an email in hopes of resolving the issue as quickly as possible. Kindly check your inbox, including your spam or junk folder, for our message. If you’re unable to find it, please feel free to contact us directly at customercare@tryorivelle.com so we can assist you right away.
We truly appreciate your patience and look forward to helping improve your experience.
Warm regards,
Orivelle Team
Production was easy-to-use
Production was easy-to-use. Just started using but husbands nails starting to look at little better Thank you
18 May 2026
Unprompted review
Reply from TryOrivelle
Hello Shelley,
Thank you so much for taking the time to share your experience with us! We’re delighted to hear that the product has been easy to use and that you’re already noticing positive changes in the appearance of your husband’s nails.
We truly appreciate your support and are grateful that you chose to give Orivelle a try. If you ever have any questions or additional feedback, please don’t hesitate to contact our support team at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
Ad Fingers crossed that this is the answer.was informative and I felt like the…
Ad was informative and I felt like the developer really researched the mixture of ingredients. He made me feel he was trustworthy and I should try the product.
25 May 2026
Unprompted review
Reply from TryOrivelle
Hello L M,
Thank you so much for your thoughtful feedback! We’re delighted to hear that you found the information helpful and that our approach and carefully selected ingredients gave you confidence in trying Orivelle.
Our team is passionate about creating a natural, thoughtfully formulated product designed to support the appearance of healthier-looking nails while making the experience simple and approachable. We truly appreciate your trust and support.
If you ever have any questions or additional feedback, please feel free to contact our support team at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
Order was precise.
25 May 2026
Unprompted review
Reply from TryOrivelle
Hello Richard,
Thank you for taking the time to share your experience with us. We’re so glad to hear that your order arrived precisely as expected.
At Orivelle, we strive to provide a smooth and reliable experience from start to finish, and your feedback truly means a lot to our team.
If you ever have any questions or additional feedback, please feel free to reach out to us at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
BEWARE BEWARE KEEP YOUR MONEY
BEWARE BEWARE KEEP YOUR MONEY! What a con this website offers you a discount and before you know it you've lost a £100 tried to stop the order but apparently it's been dispatched so so quickly. Do not order from this site going through pay pal to dispute this purchase
26 May 2026
Unprompted review
Reply from TryOrivelle
Hello Happyshopper,
We’re sorry to hear that your experience hasn’t been as expected, and we truly appreciate you bringing this to our attention. Our support team has already sent you an email in hopes of resolving the issue as quickly as possible.
When you have a moment, please check your inbox (and spam/junk folder just in case) for our message. If you’re unable to locate it, feel free to reach out directly to customercare@tryorivelle.com so we can make sure your concerns are handled right away.
We’re here to help and want to ensure you have the best possible experience with Orivelle.
Warm regards,
Orivelle Team
Avoid this company.
Avoid this company.
I authorised one payment through Apple Pay and instead of receiving a normal order confirmation, I was pushed into an upsell flow that looked like part of completing my original order. It was not clear that clicking the CTA would trigger a separate additional charge.
Customer service repeatedly avoided answering concerns about the payment and authorisation process. And would not stop the order even though I contacted them immediately.
The whole experience was misleading and deceptive. I will be returning the full order if that is possible based on other reviews I’ve now seen and would strongly advise others to be extremely cautious before purchasing.
22 May 2026
Unprompted review
Reply from TryOrivelle
Hello Ms Collins,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience hasn’t been as expected.
Our support team has sent you an email in hopes of resolving the issue as quickly as possible. Kindly check your inbox (and spam/junk folder just in case) for our message. If you’re unable to locate it, please feel free to contact us directly at customercare@tryorivelle.com so we can assist you right away.
We truly appreciate the opportunity to make things right and support you however we can.
Warm regards,
Orivelle Team
I was guaranteed satisfaction
I was guaranteed satisfaction. I have not received it yet and cannot rate as of yet.
25 May 2026
Unprompted review
Reply from TryOrivelle
Hello Clara,
Thank you for taking the time to share your feedback with us. We completely understand that it can be difficult to fully rate your experience before receiving your order, and we truly appreciate your patience.
At Orivelle, we’re committed to providing a positive experience and supporting our customers every step of the way. We hope your order arrives soon and that you’ll enjoy the simplicity and care behind our product.
If you have any questions or need assistance in the meantime, please feel free to contact our support team at customercare@tryorivelle.com — we’ll be happy to help.
Warm regards,
Orivelle Team
This site should be closed down…
I wouldn't even give it one but it's the only way I can leave a review from the start l was fooled into buying this item the website is setup so you think your buying a set of pens for £11.99 but be warned it's not they hide the real prices at the top of the screen so you don't see them this site should be closed down in the end l was charged almost £100 for pens l didn't want l tried to get my money back straight away but there was noway they were going to do that so lm left with thirteen pens when I only wanted one for £11.99 it's disgraceful and to top it off they don't work so please don't be foolish enough to go on there website as they will suck you in and take your money!
26 April 2026
Unprompted review
Reply from TryOrivelle
Hello Joan,
We’re sorry to hear that your experience wasn’t as expected, and we appreciate you bringing this to our attention. Our support team has already reached out via email and is eager to help resolve the issue as quickly as possible.
Please check your inbox (and spam/junk folder just in case) for our message. If you haven’t received it, feel free to contact us directly at customercare@tryorivelle.com so we can assist you right away and work toward a solution.
Warm regards,
Orivelle Team
Product arrived in 20 days.
Product arrived in 20 days.
But credit card was automatically debited with extra ongoing orders that could not be reversed. Card company told me many problems with this product. Only way to stop future billing was to cancel card and reissue new one. product effectiveness unknown as yet. will not be reordering.
1 May 2026
Unprompted review
Reply from TryOrivelle
Hello John,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would truly like the opportunity to assist you further.
Unfortunately, we were unable to locate your order using the details provided in the review. We’ve requested a few additional details through Trustpilot so our team can look into this right away and provide the best possible support. When you have a moment, please fill out the requested information so we can assist you directly.
You’re also welcome to contact us anytime at customercare@tryorivelle.com with your order ID or any additional details, and our support team will be glad to help.
Warm regards,
Orivelle Team
Buying experience good so far.
Buying experience good so far.
Not received product yet but has only been one day.
25 May 2026
Unprompted review
Reply from TryOrivelle
Hello Lesley,
Thank you for taking the time to share your feedback with us. We’re so glad to hear that your buying experience has been positive so far.
We completely understand that it’s still early since your order was just recently placed, and we truly appreciate your patience while your product makes its way to you. We hope it arrives soon and that you’ll enjoy the care and simplicity behind Orivelle.
If you have any questions or need assistance at any point, please feel free to contact our support team at customercare@tryorivelle.com — we’ll be happy to help.
Warm regards,
Orivelle Team
I don’t no what’s in this little pen…
I don’t no what’s in this little pen but it’s amazing! I wish I had taken before and after photos because every one would be shocked! It took a week and a half to start showing it was working but considering how bad my nail was after my holiday I’m over the moon! Worth every penny and I can’t recommend Orivelle enough! Thank you for fast delivery, a brilliant price for a brilliant product xx
26 May 2026
Unprompted review
Reply from TryOrivelle
Hello Mrs Brown,
Thank you so much for sharing your wonderful experience with Orivelle. We truly appreciate your kind words and are absolutely delighted to hear how happy you’ve been with your results so far.
It means a lot to know that you noticed visible improvements and that the experience exceeded your expectations, especially after the concerns you had with your nail following your holiday. Feedback like yours is incredibly encouraging to our team, and we’re so glad the pen applicator and overall experience have been a positive part of your self-care routine.
We’re also happy to hear that your order arrived quickly and that you felt it was worth the investment. Thank you again for your support and recommendation — it genuinely means the world to us.
If you ever have any questions or additional feedback, please don’t hesitate to contact us at customercare@tryorivelle.com. We’ll always be happy to assist you.
Warm regards,
Orivelle Team
Misleading - what is the company name as a heade
As described, it's not 'marketed' as a medical product but something from Alixpress or typical Facebook scam - simplify the whole site and reduce the whole presentation - the final price was much higher than shown so not at all cheap as advertised
26 May 2026
Unprompted review
Reply from TryOrivelle
Hello James,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our website and pricing did not meet your expectations.
We truly value honest feedback like yours, as it helps us continue improving both our customer experience and the clarity of our presentation. Our goal at Orivelle is to provide a simple, accessible, and supportive self-care experience centered around plant-based nail care products.
We also understand how frustrating unexpected pricing can feel. Please know that we always aim to display all costs as clearly as possible throughout the checkout process, and we appreciate you bringing your concerns to our attention.
If there’s anything further you’d like to share or if our team can assist you directly, please feel free to contact us at customercare@tryorivelle.com.
Warm regards,
Orivelle Team
Will notify you when I receive my order.…
Just the way the write up presented everything it seemed like the product would be worth trying. I am hoping it will work, I've had this fungus for sometime and now that summer is here I'd like to wear sandals again.
24 May 2026
Unprompted review
Reply from TryOrivelle
Hello Don,
Thank you so much for taking the time to share your thoughts with us. We truly appreciate your willingness to give Orivelle a try, and we’re so glad that the information provided helped you feel confident in your decision.
We completely understand how frustrating it can feel to deal with ongoing nail appearance concerns, especially during the summer months when you want to feel comfortable and confident wearing sandals again. Our goal is to support the appearance of healthier-looking nails with a simple, plant-based approach that fits easily into your routine.
We’re excited for your order to arrive and would love to hear how your experience goes once you’ve had the opportunity to try it. If you ever have any questions or need assistance along the way, please feel free to contact us at customercare@tryorivelle.com.
Warm regards,
Orivelle Team
So far so good
So far so good, product has not arrived yet, more tracking details to email would be helpful helpful.
26 May 2026
Unprompted review
Reply from TryOrivelle
Hello Andrew,
Thank you for taking the time to share your feedback. We’re so glad to hear that things have been going well so far.
We also appreciate your suggestion regarding more detailed tracking updates by email. Customer feedback like yours is incredibly valuable and helps us continue improving the overall experience from checkout to delivery.
We’re excited for your Orivelle order to arrive and hope you’ll love incorporating it into your self-care routine. If you have any questions or need assistance at any point, please feel free to reach out to us at customercare@tryorivelle.com — our team will be happy to help.
Warm regards,
Orivelle Team
Reply from TryOrivelle
Hello Sislee,
Thank you so much for your kind feedback. We’re truly happy to hear that you found the information helpful and informative.
At Orivelle, we believe in making self-care simple, approachable, and easy to understand, so it means a lot to know that your experience reflected that.
If you ever have any additional questions or feedback, please don’t hesitate to reach out to us at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
Post sales follow up with informative…
Post sales follow up with informative tips and understanding of nail growth.
25 May 2026
Unprompted review
Reply from TryOrivelle
Hello Doug,
Thank you so much for taking the time to share your experience with Orivelle. We truly appreciate your thoughtful feedback.
We’re so glad to hear that you found our post-purchase follow-up and nail care tips informative and helpful. At Orivelle, we believe that supporting healthier-looking nails goes beyond the product itself, which is why we aim to provide guidance and education throughout the journey as well.
Your kind words mean a lot to our team, and we’re grateful to be part of your self-care routine. If you ever have any questions or additional feedback, please feel free to contact us at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
I need to buy a nail fungus treatment…
I need to buy a nail fungus treatment but I won't be buying this. The ad says it's been adapted for the UK. It's being sold to the UK and is priced in sterling. And yet it talks about 'deductibles' which don't apply in the UK and is not a term most here wouldn't be familiar with.
25 May 2026
Unprompted review
Reply from TryOrivelle
Hello Norma,
Thank you for taking the time to share your feedback. We’re sorry to hear about the experience you’ve had.
Unfortunately, we were unable to locate your order using the details provided in your review. To help resolve this for you as quickly as possible, we’ve requested a few more details through Trustpilot. Once submitted, our team will be able to assist you directly right away.
You’re also welcome to contact us anytime at customercare@tryorivelle.com with your order ID or any additional information, and our support team will be happy to help.
Warm regards,
Orivelle Team
I am appauld at this company i visted…
I am appauld at this company i visted this website 24th may 2026 .
I was going to order 3 pens started the process and then it went to a different screen where they were sdoing other so i had not completed an order and came off it.
Less than 5mins later i had a pending transaction in my bank for £94.00 i then recieved an email about 10mins after saying what i had ordered i immediatley contacted customer services.Last night i recieved an email asking if i wished to cancel i said yes! And Mia said she could see it pending.
Low and behold after several emails back and forth today from 7am this morning 25th may they reckon its been shipped and nothing i can do!!!
Its disgusting and i have told her this and what happened to a customer being able to cancel an order in a reasonable time frame
AVOID THIS COMPANY
24 May 2026
Unprompted review
Reply from TryOrivelle
Hello Paula,
Thank you for taking the time to share your feedback. We’re sorry to hear about the experience you’ve had.
Unfortunately, we were unable to locate your order using the details provided in your review. To help resolve this for you as quickly as possible, we’ve requested a few more details through Trustpilot. Once submitted, our team will be able to assist you directly right away.
You’re also welcome to contact us anytime at customercare@tryorivelle.com with your order ID or any additional information, and our support team will be happy to help.
Warm regards,
Orivelle Team
The product had a lot of good reviews
The product had a lot of good reviews. After ordering the company kept in touch. The only negative was the hard sell after ordering; on the website a barrage of requests to order more of the same item, which is silly, makes no sense as you don't know if the product works, annoying when you just want to order and pay.
18 May 2026
Unprompted review
Reply from TryOrivelle
Hello Ms Michele,
Thank you for taking the time to share your honest feedback with us. We truly appreciate both your kind words and your constructive comments.
We’re glad to hear that you felt supported by our team’s communication after placing your order. Providing a helpful and attentive customer experience is very important to us.
We also appreciate your feedback regarding the additional offers shown after checkout. We understand how that experience may have felt overwhelming, especially when you simply wanted to complete your purchase smoothly. Feedback like yours is incredibly valuable and helps us continue improving the overall customer journey.
Thank you again for your support and for giving Orivelle a try. If you ever have any questions or additional feedback, please feel free to reach out to us at customercare@tryorivelle.com — we’ll be happy to assist you.
Warm regards,
Orivelle Team
The price and great product
The price was higher then though but looking forward to receiving the product to try it out
25 May 2026
Unprompted review
Reply from TryOrivelle
Hello Lisa,
Thank you for sharing your feedback with us. We truly appreciate your honesty and understand your concern regarding the final price.
We’re grateful that you’ve chosen to give Orivelle a try, and we hope you’ll be pleased with your experience once your order arrives. Our goal is to provide a simple and supportive self-care solution that helps improve the appearance of healthier-looking nails with consistent use.
If you have any questions at all while waiting for your order or once you begin using the product, please feel free to reach out to our support team at customercare@tryorivelle.com — we’ll be happy to assist you.
Warm regards,
Orivelle Team
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