Tryp.com Reviews 703

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and speed of the booking process, often finding it stress-free and well-organized. Many appreciate the competitive pricing for flights and accommodations, along with the user-friendly website that simplifies trip planning. The automatic check-in feature is also a popular benefit, contributing to a smooth overall travel experience. However, some people were dissatisfied with specific issues, such as incorrect tickets or unexpected baggage fees, leading to financial losses. A few reviewers also mentioned a lack of clarity in the booking flow regarding ticket types and occasional delays in receiving boarding passes or check-in notifications.

What people talk about most

Booking process

People report positive experiences with the booking process. Many customers found the booking procedure... See more

Website

Reviewers mention positive feedback about the website, highlighting its intuitive design and ease of use.... See more

Price

Users describe positive interactions with price, often highlighting affordable flights and competitive rates... See more

Holidays

Consumers find holidays to be positive. Many reviewers express satisfaction with their trips, highlighting... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and top-notch service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed to book a trip at the last minute, and the platform made comparing different routes and transpprt types super easy. I found best and cheapest route and even got to apply a promo code to save... See more

Rated 5 out of 5 stars

I’ve traveled several times using Tryp.com, and every experience has been excellent. The check-in process was always smooth and completed without any issues, and the prices were surprisingly low compa... See more

Rated 5 out of 5 stars

I recently used Tryp.pt to plan a trip to Greece and was very pleased with the service. The website is user-friendly, easy to navigate, and offers a wide range of accommodation options at very com... See more

Rated 5 out of 5 stars

I recently used tryp.com to book a trip to Paris for two people, and the experience was absolutely incredible. Everything was perfectly organized, from the flights to the hotel, and the entire process... See more


Company details

  1. Travel agent
  2. Tour Agent

Written by the company

Travel company from Copenhagen, Denmark. Creating trips with AI at the best price, to anywhere in the world. Flights, trains, buses and accommodation on the go, in fully customizable trips.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

703 reviews

5-star
4-star
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2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Super easy to navigate platform with unbeatable prices!

I have used Tryp.com multiple times to travel from London all around Europe and have had really positive experiences with them.

The website is really easy to navigate and it only takes a couple minutes from start to finish to book your whole trip.

It’s also great for finding recommendations on where to go - most of the time I don’t even have a set destination in mind and end up booking something because the price is so unbeatable!

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Fast and useful help from Tryp assistants. They just answer in few seconds and give you a solution immediately, no matter what kind of problem you have. They make your travel easier! So good to travel with Tryp! :)

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent trip

Incredible experience since buying it from the first time. I had to rebuilt my trip and shorten some stays and talking to them through the chat were able to manage all the changes without any extra cost.
We had some issues with the flights but that was all Ryanair, not the platform. All the check ins were done by them and sent the boarding passes without any problem. Flix buses worked fantastically, I have never travelled with them and with no doubt was fantastic. In all I would definitely recommend buying on this platform. Good deals and excellent customer service.

23 August 2024
Unprompted review
Rated 1 out of 5 stars

We were scheduled to travel to Morocco… wrong information and lack of it

We were scheduled to travel to Morocco - Tangiers and a few days before, my Angolan partner asked the support team for information after receiving a different flight ticket to mine. They told us that all we had to do was go to the counter and they didn't tell us about the paperwork (visa) that we were asked for on the day of the trip.
After we missed the trip, I spoke to the support team and they gave me the wrong information again, saying that even though they had said it days before, it was impossible for us to get the visa in time, and on the day of the flight, while we were inside the airport, we went to the visa website and paid around 300 euros, but we wouldn't receive it until the morning of the following day.
I wouldn't recommend this site to anyone, especially people who aren't European. And, as far as I can tell, the support staff don't know anything about what they're doing, they're just there to sell and nothing more.

31 August 2024
Unprompted review
Tryp.com logo

Reply from Tryp.com

Dear Emily,

Thank you for sharing your feedback, and I’m sorry to hear that your recent experience with us didn’t meet your expectations. I would like to clarify a few points regarding the situation you mentioned.

You reached out to us via chat on August 31st at 1:12 AM, which was less than 20 hours before your scheduled flight, rather than a few days prior as you indicated. You were having trouble checking in, and we promptly provided you with the link to manage your booking, where you could download your boarding pass.

Regarding your concern about the missing barcode on your boarding pass, we explained that you would need to visit the counter to have your documents validated. This is a common procedure when additional documentation is required for entry into certain countries. As outlined in our terms and conditions, obtaining visas and other necessary documents is the responsibility of the traveler.

After you were denied boarding, you reached out to us again. Unfortunately, as we had previously mentioned, travel documents are the traveler’s responsibility, and obtaining a visa in less than 24 hours is highly challenging.

Rated 3 out of 5 stars

Booked under different name

The flight was good. Hotel was very nice.
But there was an issue with my hotel booking. I got to the hotel and it seemed like it was booked under a different name. The hotel was nice enough to sort out the issue and give us a room asap but it wasn’t nice to face that when you’re tired from your flight. i also find it odd that it was named after the agent that made the booking and not mine. Aside from that, a good deal and overall.

20 August 2024
Unprompted review
Tryp.com logo

Reply from Tryp.com

Dear Natasha,

The hotels under booked under our accounts for us to manage them, however, under the bookings we always mention that we are booking for someone else and provide our clients' name. I'm sorry to hear that there was a miscommunication between the parts but I'm glad to hear that it was sorted.

Rated 1 out of 5 stars

I had a trip booked on the website with…

I had a trip booked on the website with a stopover in another country, but due to a technical problem the flight didn't happen and I missed the stopover. I asked for help on the website to get the money back and they didn't help at all, they just want to know about having the money for the reservation, if there are problems the Tryp leaves with nothing

23 August 2024
Unprompted review
Tryp.com logo

Reply from Tryp.com

Hi André,

Thank you for sharing your feedback. We’re truly sorry to hear about the disruption you experienced during your trip.

While we strive to offer the best possible booking experience, disruptions such as the one you encountered are typically handled by the airlines directly and it is beyond our control as explained on the phone. We understand how frustrating this situation must be, and we regret that the support you received didn’t meet your expectations.

When you reached out to us, our team recommended contacting the airline directly, as they are best equipped to address compensation for flight disruptions. To assist further, we also had provided to you the AirHelp link that can help you with submitting a compensation claim.

Your satisfaction is important to us, and we appreciate your understanding in this matter. If you have any further questions or need additional support, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Congratualions, very good service

I'm so glad I traveled through Tyrp.com. very good service as expected, without any problems. Very professional team, responded whenever necessary and very quickly. Thank you and congratulations. I will travel next time with you if the promotions still be good. 😉

28 July 2024
Unprompted review
Rated 5 out of 5 stars

New experience

Our trip to Stokholm with Tryp.com was successful from the very first moments. The communication of the company was great and helpful. We didn't have to do anything about the flight or hotel. Everything was done for us. We just enjoyed the trip itself.

21 July 2024
Unprompted review
Rated 5 out of 5 stars

Plane tickets to Barcelona

I bought plane tickets to Barcelona with Tryp at a great price. You don't need to wory about checking-in because Tryp does it for you, you just buy tickets and fly. Great experience, will use Tryp again in the future.

29 July 2024
Unprompted review
Rated 5 out of 5 stars

LATVIA HOLIDAY WORTH EVERY PENNY

Stayed at the Rixwell Gertrude hotel. Room was clean, clean bathroom and the breakfast was excellent. There was a very vast choice and I am certain that everyone should find something that would be to their liking. I have seen bad reviews about this hotel but honestly I cannot imagine why as there was absolutely nothing missing. The hotel is not that far from the centre just a 10 min walk.
For longer journeys Bolt was quite reasonable/cheap in Latvia.

This holiday was fantastic and really cheap thanks to Tryp.com
Thank you I will surely book my next holiday through Tryp.com

I FULLY RECOMMEND TRYP.COM EVERYTHING IS TAKEN CARE OF. ALL YOU NEED TO DO IS GET READY WITH LUGGAGE AND GO TO THE AIRPORT. EFFICIENT CUSTOMER SERVICE. WELL DONE AND THANK YOU

22 July 2024
Unprompted review
Tryp.com logo

Reply from Tryp.com

Thank you so much for your great feedback, Sandra! It matters a lot to us and we hope to see you soon traveling again with us! :)

Rated 5 out of 5 stars

Tryp team was very supportive and…

Tryp team was very supportive and patient with me throughout whole process. I had some visa issues and had to change my flights and Helena was very cooperative and quick to assist me with the same. They managed to reschedule my flights and help me with the issues I was experiencing. It’s a great platform to book your holidays when you don’t want to get in headache of organising everything by yourself and additionally you get really cheap deals when you browse through their website. Thanks you so much for all your help tryp team. Definitely coming back for more trips!😊🫡

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Super easy!

It was very easy, you don't have to worry about anything organizational and you can rely on Tryp.com. My upcoming trips will definitely be booked again via Tryp.com.

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Super smooth experience

Super smooth experience. I really enjoyed the customized trips that allowed me to visit two places that maybe wouldn't be on top of my travel list however I'm so glad I went!

29 May 2024
Unprompted review
Rated 4 out of 5 stars

My experience of the website has been…

My experience of the website has been very good. The only negative thing was the long delay (4.5 hours) of the flight back from Vienna, for which we had no information (Ryanair) and I wonder if we will be compensated according to the regulation of the European Parliament 261. If anyone knows I would like to be informed.

27 June 2024
Unprompted review
Rated 5 out of 5 stars

I booked my first trip to Croatia with…

I booked my first trip to Croatia with tryp.com and I was amazed at their efficiency,I didn't have to think about checking myself online,they did it and sent me the details,and they booked the best seats for me will be using their services more often whilst travelling.

22 June 2024
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Easy to use, cheap and great service

It was very easy to use the website, booking was so smooth I could do it while standing talking with friends on the street.
Price was great, couldn’t find it cheaper anywhere else. I loved that they checked me in on all flights, so I didn’t have to do anything, but download my boarding card and go. Great service, I will definitely use Tryp.com again

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

My experience overall was great, there were no problems, except that I made a mistake at my gf’s birthday but the costumer service they would take care of it and we didn’t have any problem!
Very nice prices and costumer service!
I would seriously recommend.

22 June 2024
Unprompted review

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