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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great overall experience with this company. People frequently mention that the products offer fantastic support, feel exceptionally sturdy, and provide noticeable relief during daily walking or sports activities. Customers are also deeply impressed by the remarkably quick communication and the genuinely helpful and friendly attitude of the support staff. However, some customers also noted that the sizing guidelines can be quite tricky, as several items unfortunately ended up being too big or too tight. Despite these initial fitting issues, shoppers are always glad that the team swiftly manages completely smooth product exchanges without causing any extra trouble.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality and comfort of... See more

Customer service

Users describe positive interactions with customer service, noting that support agents are extremely helpful... See more

Order

Reviewers have mixed experiences regarding their order process, with many noting sizing mistakes or receiving... See more

Quality

Consumers find quality to be positive, highlighting that the knee braces are exceptionally well made,... See more

Response time

People report positive experiences with response time, highlighting prompt and immediate communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have total faith in this company, they 100% give excellent customer service and their products are quality and excellent. I will continue to purchase items that I can use from this company. Devon... See more

Rated 5 out of 5 stars

Kept me informed from ordering to delivery. Provided me with a replacement item as original was a little too large without any additional costs or issues. Excellent customer service. Mr M Godley

Rated 5 out of 5 stars

Wow they answer quickly when you have a question ! The size I ordered I felt would be correct but they pinched upper and lower leg and I could not quite get the knee in the oval part of brace. So,... See more

Rated 5 out of 5 stars

I ordered knee sleeves for my mother-in-law, but she had difficulty putting them on due to her age. When I reached out to customer service, they were very helpful in replacing them for a bigger size... See more


4.6

Excellent

TrustScore 4.5 out of 5

89 reviews

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No history of asking for reviews

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4.6

All reviews

(89)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The product is well made and the fit…

The product is well made and the fit was great.
But, what makes the review 5 star more appealing is their customer service. A small glitch in size was immediately taken care of, The response time was immediate, courteously taken care of. The best response time I have every experienced.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

I ordered two left size XL need large, good customer service

I ordered two left size XL. When they I arrived I excitedly put them on only to find they were to loose. I could tell they would actually work great for me in a size large. I emailed the company and they answered within 24 hours said they would send another set at no charge and also cover shipping. That's what I call good customer service! I look forward to my new set and yes they do work!

9 August 2026
Unprompted review
Rated 4 out of 5 stars

Knee sleeve too small

Ordered the peak flex knee sleeve and I used the online chart to determine size. I ordered a large (6 ft, 175 lbs). It came promptly but was too small. I wrote them an email explaining what happened and they promptly returned a response telling me what I can do to get a larger size. It’s very easy to work with this company.
Scott Smusz

6 July 2026
Unprompted review
Rated 5 out of 5 stars

I have total faith in this company

I have total faith in this company, they 100% give excellent customer service and their products are quality and excellent. I will continue to purchase items that I can use from this company.

Devon M Thomas

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Boxdry leakproof boxers

I ordered box dry leakproof boxers. And it's big on size. I reached out to customer service via email and they're willing to do a refund but I need to pay for shipping to Austria. Or an alternative of keeping the item and get a credit of 40% back . I replied inquiring about an exchange. They agreed with it even free shipping and keep the original item in return I have to leave an honest review. Screenshot and published date because they rely on customers real feedback in real time.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a brace based on the weight…

I ordered a brace based on the weight and received a XXL. It ended up being too big but felt good. I asked if I could return it for a smaller size and without hesitation I was sent a smaller size. To me that says a lot about a company and look forward to my knee feeling better.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Good but tight

The product is well made and seems to work well. Unfortunately, the one I was using was too tight. Even though I followed the sizing chart, because I have large thighs, it was too tight and I will need a size Large.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service and buy.

Great Customer Service good shipping a great communication. The leg sleeves were very nice. Fit comfortable to size. I’m glad I ordered this product. Had a mishap received two left sleeves contacted customer service. Got an answer within a couple hours saying that they were happy to send out a replacement free of charge and no shipping. This is a great way to handle your customer service. It would recommend this product. Thanks, Tommy.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

I place an order for a knee brace and order the wrong size I send an email and to Peak Flex and 2 hours later I receive and answer back and to my surprise they said they will replace it with the right size and no charge who dose that? I do appreciate it and will definitely let my people know about this company if they need a knee brace.i can wait to get the right one cause I try the left leg and it felt great so just know the right knee is going to be no pain. Thanks peak flex

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Received the products as described

My name is David and I Received the products as described, however 1 pair was too big for me and they are replacing the pair to fit my knee correctly with the most support. I like the product and so far it has been great customer service.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

They look nice…

They looks really good,,,I ordered the 2+2 and received all left and no right. They said the will send the 2 rights. Will leave another review and rating ,when I get the 2 rights, customer service said they will send me right order.

4 August 2026
Unprompted review

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